owards the end of last year, my husband and I began the process of selling our home in Colorado and…read morebuying our new home in Buffalo. Our listing agent was incredible: effective communication, supportive, and genuinely invested in our wellbeing throughout the entire process. Unfortunately, we received the opposite of this with Jennifer. Relocating to another state with the intention to purchase a home in said state is stressful, a process that requires support and trust between the buyer and buyer's agent. It's especially tricky when you're not local. We counted on Jennifer to present us with appropriate listings, especially after we refined our search specific to our needs and expectations. Instead, we obsessively scoured Zillow on our own and presented our results to Jennifer, essentially doing the work for her. Once we listed our home, it sold within a matter of days, and yet, we had to basically chase Jennifer in an attempt at communicating the urgency of our relocation plans and locking down our future home. Once we found our home and secured the deposit, we began the relocation process. Jennifer and her team were nothing but vague and seemingly disinterested in supporting us in our efforts. We arrived in Buffalo after leasing an Airbnb with the intention of staying there until we closed on our home. Upon receiving very little effort and communication from Jennifer and her team regarding what to expect, we reached out for any updates regarding our closing. We booked 45 days at the Airbnb and also rented a pod with our personal belongings; it was imperative that we had some sort of plan to 1. Ensure we had a roof over our heads and 2. Provide the necessary information to our pod account for any extension of rental. After reaching out, we received a heavily worded phone call from Richard Cole, the buyer's attorney. He was dismissive, disrespectful, and clearly disinterested in meeting our needs. Apparently, Jennifer couldn't be bothered to do her job and reassure us, HER CLIENTS, that she is on our side. We had, at the most, 2 phone conversations with her before closing. Additionally, things got especially complicated after learning that our future home was left destroyed and disgusting (the odor of cat urine still permeates our home, even after reassuring us that it was safe), yet we received no communication about plans to rectify the problem, other than the seller will handle it. Did they ensure the cat urine didn't soak through the floor boards? Absolutely not. They cleaned the carpets and called it a day. The nauseating smell came right back after a few days, however, Jennifer did not push back on ensuring that the seller check the floor boards. Appalling. Finally, after meeting Jennifer for the first time during our walk through after closing, she was cold, disinterested, and completely disengaged in our experience. I guess since she was getting her commission, it was cool for her to check out. It's actually mind blowing how much money one can make from zero effort, but she succeeded. Good for her, I guess. We love our new home (that WE found), and have plans to tear out the carpeting and the floor boards to eliminate the cat urine stench, replacing the flooring with hard wood. Unfortunately, we will absolutely not use Jennifer again. We have plans for purchasing future properties and prefer to give our money to someone who truly cares. Jennifer is not that someone. This experience was frustrating and inexplicably horrific from start to finish and, I for one, am so relieved to be on the other side. Let the healing begin.

I just bought a house, with the help of the Goetz Team with Keller Williams Realty. Jen Goetz was…read morewith me every step of the way through my first solo home purchase. I've worked with other real estate agents before, while buying and selling properties in tandem with a partner, and I've never seen an agent this meticulous and proactive. She seems to be very well-connected in terms of area professionals across the spectrum. So I had an impressive network of expertise to draw on, and I still do, because she and her team continue to maintain the relationship after the sale, like cocktail hour in the fall and their recent annual holiday party (and pie giveaway!). My daughter and I consider Jen, Katelyn, Adam and Jennifer our friends now. It's a very welcome touch of old-school graciousness, which is a breath of fresh air. Highly recommend the Goetz Team.

I'm a little crazy when it comes to making big life decisions, so I e-mailed 40 real estate agents…read moreand wouldn't start the process until I found one whose answers to my "interview questions" met my expectations (and beyond). When Joshua James replied it was very thorough and I was impressed, plus I already heard about him through some friends and other referrals. Once we started looking at homes, he was extremely efficient every step- whether it was me asking really basic questions that were simply obnoxious, or whether it was me asking questions that required a long explanation- he always answered efficiently, professionally, and made everything understandable to a beginner. By the end, I felt like I owed him because I learned so much. He knew a lot about homes/areas we visited and had expertise in multiple areas. I knew I was interested in real estate and eventually wanted to go into it myself, and Josh's knowledge and passion gave me more interest myself. Each time we'd visit a house (which I also went to SO many houses and made a couple bids that I won and ended up not taking.... probably a real estate agent's nightmare but he never complained), he worked well with everyone he interacted with: professional, funny, relatable, and knowledgeable. On top of this, the Josh James Team all seem to have these skills across the board. Whoever he put me in contact with was pleasant to talk with, made it surprisingly easy for me each step, and I felt completely taken care of. I never worried, never thought I could be making the wrong decision, and when it was finished I gained connections that I'll maintain as long as I'm a landlord or work in real estate. Coming from a negative and skeptical person, The Josh James Team was WONDERFUL to work with. Do yourself a favor and call him!

It was an absolute pleasure to work with The Josh James Team! Our property purchase was…read morecomplicated, as it was broken into 2 transactions....the home & immediate 8 acres, and also 12 acres of woods. Josh was able to negotiate both deals beautifully. In one of the most stressful, complicated times of our family's lives, The Josh James Team was with us the entire way, taking care of all details, big & small. Should we ever buy another home, we will definitely be using The Josh James Team again!

We would highly recommend Jonathan Carvallo if you are looking to sell or buy a home. Let me start…read moreby saying that we needed to sell a home long-distance. Jonathan handled every detail from start to finish. He helped us arrange exterior painting, the estate sale and home clean out. Jonathan came up with a marketing strategy to list and sell our home in a very short amount of time and at well over the asking price. He has a team of photographers and videographers that did an amazing job capturing high quality images of the property. Our family is very thankful for all that he did for us. He went above and beyond during the listing and after closing. His knowledge and expertise are invaluable. He set a sales record with our house. The entire process was very smooth thanks to Jonathan and his team. He's not just a great realtor, he is someone you can put your trust in. He is friendly, personable, and always answered our questions and concerns immediately. Trust Jonathan. He knows what he is doing!

You legitimately won't find a real estate agent in Buffalo - or outside of Buffalo than that matter…read more- that will work harder for you than Jon Carvallo. Jon doesn't just work hard for you though, he works with you. Every step of the way Jon made sure we were putting our best foot forward. Buying a house in the 2018 Buffalo market is no easy task, but Jon somehow made it easy. Actually, thanks to him my wife and I ended up in our dream house! We truly can't thank him enough ... The Duff's

Metro Roberts is exceptional from the top down. The leadership and ownership team set a standard…read morethat's clearly reflected across the entire company. Their vision, professionalism, and commitment to excellence create an environment where clients genuinely come first. You can feel the difference, everything is organized, efficient, and handled with integrity. Management is hands-on, approachable, and deeply knowledgeable about the Western New York market. Their guidance and oversight ensure that every detail is taken care of and every client is treated with real care. It's rare to see a company where the strength of the ownership team so directly translates into such a positive experience. I confidently recommend Metro Roberts to anyone looking for a well-run, trustworthy, and client-focused real estate company!

Erica Giallella decided to breach our contract after making assumptions about me. Instead of…read moretelling me she no longer wants to fulfill her obligations she simply stopped. She did the absolute minimum and worked harder for the buyers of my home than she was for the person who was paying her. When she didn't get thousands of dollars of more free items from home she and her team tried to Extortion money from me. She then gossiped and lied to my other realtors. This behavior isnincredibly childish and unprofessional. Erica had no right to treat me the way she did. She made a profit off me, took gifts and then left me on the street with no housing right before a long holiday weekend. I will be filing complaints against her and your office. Thank you.

James LoVallo is a lair and should not have a real estate license…read more I wanted to buy one of his listings and he gave me a false rent rider, once I found out that none of the tenants had paid rent in months I canceled the escrow and he kept my deposit. I have filed a complaint with the real estate board of NY against his license.

James and Julie are the best real estate agents I've ever had. I had so much difficulty moving from…read moreNew York City to Buffalo, however I thought it was best for my family. The Lovallo Real Estate agent made this move as seamless as possible. I not only feel as though I have had amazing agents, but also feel as though I have made new friends. If you are new to the area I highly recommend Lovallo Real Estate!

Had a great experience. My husband and I needed to make a…read moremove from out of state fast due to health issues, and needed to buy quickly in this area's tough market. We dealt with Michael Konitzer in Joe's office who really listened, and steered us away from listings that didn't suit our criteria, pointed out things that we should know in homes we saw, and helped us find the best possible house given the circumstances. He wasn't just interested in making a sale, it was evident he wanted us to be happy. Mike was also stellar in recommendations for work that needed to be done before we could move in, and handled access to the house since we were not yet in the area. So helpful with the multitude of questions and concerns we had. Kept us calm in our high stress state. Would highly recommend.

Joe and his team at Keller Williams are top notch. Joe is very knowledgeable of the market and…read morewhat to look for when buying a house. I have worked with Joe and his team multiple times over the past 12 years and most recently he has helped me to sell a house and a condo, while also helping me to land my dream home. Joe is someone I trust without question.

We worked with Suzanne Tomasello for both buying our 1st home, & then selling our 1st home a few…read moreyears later. There were so many things we didn't know & she walked us through the process both times, always answering any questions we had very quickly. She is knowledgeable & professional, but is also very personable and I appreciated that while going through what could've been a very overwhelming process. She truly went above & beyond in everything she did. We are so happy we chose to work with Suzanne, I highly recommend her to anyone who is looking for a realtor!

Keisha is an amazing realtor, who is very professional, kind, considerate and caring . She was very…read moreprofessional through the entire process helping us every step of the way. I would recommend Keisha for anyone who is buying or selling a home.

Buying a home. A double to be specific. Keisha my…read morereal-estate agent was very compassionate. A woman who goes above and beyond. Didn't matter how many houses we looked at she was always beaming, full of spirit and ready to tick off all that I wanted in a home. She knows when to say this one doesn't fit any of the criteria. She worked with my schedule and that I am grateful for. She's industrious, patient and have a pleasant smile doing business. I can recommend her to you. A woman of God she is. She is straight forward. 5 star is deserving!