The people at the branch are great, but that is where it ends. Every time I call customer service…read moreI speak with a poorly trained, uninformed person who completely lacks common sense. My latest call took place after receiving a security code that I didn't request. This means that somebody has used my login credentials. A very serious security concern. The PNC customer service rep told me to just ignore it. Dangerous! Another time I called about a transaction that I did not recognize (numbers didn't match up). I was told to contest the transaction. Fortunately, I didn't follow their advice because the transaction was a transfer to pay my PNC credit card bill. That information should have been obvious to them. If you think you will ever have to contact customer service, do not choose PNC.

Excellent Bank (PNC location in front of Meijer)!…read more We recently needed to get a HELOC (we're building before selling current home). Started process thru different bank and it was a nightmare!! Decided to give PNC a try - to move our regular checking and savings accounts to - as well as apply for HELOC thru them. We are SO SO GLAD we did!! Everyone at PNC has been pleasant and responsive - from opening accounts to working with a personal banker by the name of Brian on the HELOC (and Cody online). Brian is EXCELLENT!! Highly recommend him! The whole process went quickly and smoothly - THIS is what banking should be ALL ABOUT - helping your customers! Thus far we're extremely pleased and would recommend this PNC location for sure!!!

I'm very grateful that Heartland has helpful and caring bankers…read more Christie far exceeded my expectation in correcting my error. I am both humbled and amazed by her friendliness and dedication.

Friendly, personal service where you are recognized and greeted. Friendly, competent and helpful…read moretechnical support. It's nice to have a bank where you can get to know the staff because they stay.

Slowest bank ever. This is why bricks and mortar banks are going out. Easy tasks made cumbersome.read more

This has been my bank branch since moving to Columbus in 1996 when this was still Bank One. Like…read moremost people, however, I seldom go to a bank branch anymore. I do most everything online and occassioanlly visit an ATM when I need cash. Recently, however, I needed to actually "go inside" and meet with a banker. I scheduled an appointment and showed up at the appointed time. The banker was expecting me and I didn't have to wait. I met with Heather Morris who was very professional and knowledgable. She handled my transaction very efficently and I was out in less than 30 minutes. Excellent service.

They seem to have rebuilt or at least renovated this location? Looked brand new, at least the…read moreoutside and the parking lot. Came on Labor Day so inside was closed. And when I came up to the building I saw not drive-through or ATM. Weird. They are there, at a freestanding island off at the edge of the lot. Not sure why; the lot is plenty big to have a lane, and the parking lot is an awkward mishmash of little shapes. The ATM was easy enough. I'm sure I'll be back. Good location, at Westerville and Polaris.

They actually pick up their phone every-time, no hold, no pressing numbers for extensions. Love…read morethis bank!

Extremally rude and trained terribly no customer services…read more Totally uneducated with banking procedures

I was told by BOA customer service that they would cash a BOA check at the Sawmill location, I…read morewent into the bank with my driver's license and they refused to cash the BOA check because I wasn't a customer. I asked to open a checking account and they time me I would need to make an appointment. Ridiculous customer service!

I had to stop into the bank today to do some business. Waited in line and was called up to the…read moreteller that became available. Her name was Angela. Funny thing is that I worked for Huntington for 26 years and Angela is the FIRST person in a branch that asked me where I had worked in the bank. It was super refreshing to have a teller ask me about my time at Huntington. She will be my go to teller for future transactions even if I have to wait, it's worth it. Thanks Angela for making my day.

Handled my transaction as expected. The teller was helpful and friendly. Might have been training…read moreas she had a "manager" with her who was also friendly and informative.

I have been through my fair share of banks. Only because of moving. I lost my love of big banks…read moreafter dealing with Chase. Service was not bad, just not personal. I think if you are in the business of handling someone's money, personal would be a good thing. I looked for a local bank after leaving Chase. There are a few good credit unions in the area so the decision was not easy. Honestly, the $100 bonus is what drew me to CS Bank. Also, having a bank that is open seven days a week turned out to be more useful than I thought. Staff is usually friendly at any of the branches. Again, personal attention. They are also very helpful. When I started a new job, I was paid in handwritten checks. I did not know there would be a hold on my first check because of the large amount and it being the first one I was depositing. The teller told me about the hold, but if I got it cashed, I could deposit it without a hold. I lost six dollars cashing it at the issuing bank, but did not have to wait out a four-day hold. They are a little light in services and account types, but I did not need any special accounts. Having a free coin counting machine is nice as well so you do not have to pay a fee at a Coinstar machine. If you are considering a bank, give CS Bank a look.

From the owner: We are a locally owned community bank serving the Columbus area since 2005…read more We offer a variety of accounts that are sure to meet your needs such as free checking accounts, interest bearing checking accounts, free small business accounts, certificates of deposit, savings and money market accounts. We also offer lending options such as mortgages, home equity loans and commercial loans.

I'm retired after 35+ years working for 2 different banks. I have never had a banking relationship…read moreor been a customer of Fifth Third. As a new member on the finance team for our church, I was in Fifth Third today to be added as an additional signer on the church account. I was very impressed with the service we received and the knowledge of the banker we were working with. During our conversation, I learned that Fifth Third was not charging a monthly fee for the churches' account (due to meeting a minimum balance requirement). I'm also involved with another church related organization that is being charged $95 per month for an account with a higher minimum at ANOTHER BANK, I think Fifth Third will soon be handing the checking account for another church related organization.

Tried to perform a simple account beneficiary change. I had all the information required. Their…read morecomputer system indicated our accounts were in different states even though all checks made by the employee indicated all our accounts had the same address. They never could figure it out, said we might be able to do it ourselves later after their tech guys figured it out. Called back later for them to say we needed to come in again to sign more papers, though we already had done that the day before. Useless PNC branch, close it down, and start over.

I needed a branch close to work and found this one inside Meijer (a lovely store, but that is a…read moreseparate review). The teller was very nice and very helpful. Since it is so close, I will definitely be back.

I stopped into this bank, just before close for a significant withdrawal for work. Our company is…read morenew to the area and I hadn't been in to introduce myself yet. So, I felt kind of bad about the transaction being my first. But, both tellers working, were great. Very pleasant, welcomed my business to the area and had no issues fulfilling my transaction. I look forward to working with them.