This UPS store never disappoints me. I find myself easily annoyed and frustrated at post offices or shipment centers, but the fast, friendly customer service here alleviates those feelings. My experience here is always quick and to the point. There's no sales pitch about how it's important to buy insurance or how I should upgrade to 2-day shipping. I've only had to wait in a "line" once (there were two people in front of me). Also, I love how I can drop off any package with a prepaid label, regardless if it's through UPS or not. Saves me a lot of time. read more

awful really bad customer service and their system was down so I couldn't send a package, rejected from store immediately upon entry

Very rude employees. No greeting or acknowledgment then Got an eye roll and a huff because I asked the guy at the counter to repeat himself. (Mind you I said "sorry what did you say") it didn't need all that, I'm just hard of hearing. If it's UPS owned they need retraining on just customer service 101, if it's privately owned and operated then UPS needs to reconsider whom they give there rights to read more

The people at the counter are the worst, and they work at their worst behavior. One person threw the receipt towards me and not even handing it over. They disrespect their own people! read more

I have been going to this location for years. I really like what the new owners have done. The only complaint I have is that one of the employees parks his Hyundai directly in front of the store, which takes away parking from customers who are carrying in packages, which is really frustrating. read more

Apparently new management not overly friendly Makes errors and gives you third degree

DO NOT GET YOUR PASSPORT PHOTOS HERE. They don't know how to take the pictures correctly and the three set

Wanted to ask a question but phone system was off-putting and didn't put me through. They lost me for today

They were super helpful at this location and would HIGHLY recommend going to this location for any help. The manager and employees were extremely helpful! read more

The business was sold recently...the new staff, while polite, is suffering. A package that was to be delivered yesterday didn't make it. More training is needed for the new owners staff. I truly miss Loraine, Steve and Eric. read more

The manager of the store does not like it when people need to file a complaint apparently, or doesn't like hearing them. Since January I have been using this store to complete citizenship and goverment documents. The notary three times has not notarized documents properly, missing the seal, and this has resulted in time lost, re-ordering of goverment documents and forms for notarizing which costs money. I did not attempt to complain about this because everyone makes mistakes and I could easily fix it although it cost a lot. I then mailed documents using this UPS for Apostille at the state level and had it returned because the document again wasn't notarized properly. In August, I mailed documents to the US Department of State for Apostille which in itself is a three month wait...with a pre-paid return UPS envelope with the assistance of this store. Upon return almost two months later, the document was flagged as counterfeit by UPS control department after it left the State Department because according to UPS " this store has a counterfeit label problem". I called the main UPS number on the delivery exception notification, who told me to go to the store to resolve the problem and have the manager re-route my documents because they could prove I paid for it. Erich the manager, who I have never met before, refused to help me over the phone as soon as I said the word complaint, I told him I could come to the store instead and wasn't ready to do the complaint yet as this problem was more important. I told him how frustrating this was and I was very dissatisfied with this happening so many times over several months. As soon as I arrived to the store, he told me to leave. When I asked why? He just said to leave. I politely refused because I had not done anything wrong. I asked him if he could please assist or could someone else because if not addressed the documents would be gone and take another year to replace. He threatened to call security and I confirmed I had not done anything wrong and calling security because someone was asking him to attempt resolve an issue and allow me to also file a complaint was not grounds to bully and threaten someone with security. Erich mocked my situation and made fun of it, the situation becoming so hard to believe, I started to cry. When he left to get the security, I stood in line and when my turn, asked for help again to locate my documents with the tracking number, I had been notified to come to the store because of an unusual problem, and they all ignored me. One employee did eventually begin to assist which was very nice, but by that time Erich had returned with a sheriff and I was escorted out. In the defense of the other three store employees who were there they seemed uncomfortable with what he was doing and like they didn't understand this was happening either. Not one time did I raise my voice, curse, say anything mean or rude, even when he seemingly mocked the situation. But I was completely stunned and couldn't believe it was happening. I have never felt so humiliated and embarrassed in my life. Although it was uncomfortable, I have never seen so many others not stand up for something that was clearly wrong. I am honestly shocked that rather than help me fix it, he chose to be so mean. I tried to call the owner after the Sheriff gave me their numbers, and they would answer and hang up, so I left a message. The sheriff who was very sweet and sympathetic, apologized to me for what Erich did agreed it was wrong. His attitude, aggressive behavior was one thing but clearly being abusive in his position is outrageous. Also abusive of our security team at Brambleton and LCSO. Why create such an uncomfortable and strange situation when you can be the one to help? read more

Very helpful staff. Easy to get done whatever you need done. Especially Amazon returns!

Store employees were vary helpful and attentive. I will be using this location for my shipping needs in the near future.

On Aug 8th UPS store staff rejected to do a translation certification. My main concern even not the rejection, but the way they communicated that - peremptorily and not friendly. Not attempting to look closer into papers presented. read more

Fantastic location and fantastic stuff they always went above and beyond for me and make things as easy as possible keep it up guys thank you read more

These guys are the best. Top notch customer service, friendly staff. So glad they are right down the road from me!

UPS store is always friendly and helpful when I need to mail a package. They also sell tape and supplies for mailing packages! I have mailed several packages here and the staff is always super friendly. The store is clean and well maintained. The parking lot in Brambleton usually stays pretty busy, but you should be able to find a spot not too far. read more

The UPS Store - Printing Services Near Me - Ashburn, Virginia

Yesterday, I had to call the store last minute to inquire about shipping services as I need to send a large quantity of different items out of state. I spoke to Mark who was quite helpful and friendly. Mark handled my situation with complete professionalism and kindness. His coworker (whose name I did not check) was also extremely helpful in helping me determine what to do. I highly recommend this store for all your shipping needs. read more

Every time I go to this location, the staff is so friendly and they make my shipping process so seamless and easy! They truly go above and beyond and always exceed my expectations! I will always use this location for my business shipping needs, can't recommend them enough!! You guys are awesome! read more

Great local UPS store in Brambleton. Always courtesy, prompt and have the answers for shipping stuff or returns.

The staff at this location is SUPREME! They go the extra mile all the time. They have helped me with minor design and print solutions, taught me how to do some Photoshop tricks and just always provide great customer service - Thank you! read more

They provide great and prompt service. It is a convenient place to drop off a package or get supplies.

Everyone is friendly and helpful. I ship many items per month thru this store and will use them again and again.

Using UPS wasn't the most obvious choice for print services. In the past, I usually would just use Kinkos. But I was in a pinch and someone recommended this store for me and I'm really glad they did. I travel quite a bit for client meetings and so my choice is to lug around 30 pounds of PowerPoints or just have my materials waiting for me when I arrive. Steve and Mark have been really helpful making sure that all my print jobs look great and arrive all over the country when and where I need them. In addition to just being able to talk to someone who is looking out for my budget, it is really nice to know I've got a partner to help me think about my printing needs. read more

Always an easy experience! Highly recommend using the Brambleton location. Never much of a wait and helpful employees

I never post reviews but was saddened to receive poor service when shipping a box from this location. A new associate, accidentally left off the apartment number of which I confirmed for shipment. Unfortunately, it took a week for the box to return back to the UPS store. I was never notified of the returned box. I followed up and went to retrieve it. read more

The store still need to address their low customer service standards bordering on profiling

Can't believe this! I was just in the UPS store in line got there at 4:50 with 2 people in front of me EXACTLY at 5pm a guy comes from the back and states that it's 5pm we are closed can you back tomorrow? We would like to go home!! We are not printing receipts but you can drop off. Yes!! This is what the guy said! REALLY? Where is the customer service to service your line first? What about the people in the store that have been waiting. UPS- Un Professional Service!! read more

Great customer service and very knowledgeable about which packaging suits your needs.

Great local UPS store, the staff is so friendly, courtesy and great service, everyone is always very helpful. I would recommend coming here once to experience for yourself. You won't be disappointed - Thank you! read more

Love going here! Chris and Sunshine are soooooooooo friendly and helpful every time I visit the store. Always smiling, always in a good mood and joking with one another. Even during the holiday season when they're absolutely slammed. read more

The UPS store in Ashburn is outstanding. The staff goes over and above every Itime I go into the store. Give them a try you won't be disappointed. read more

Expertly staffed employees have recently aided us in swiftly processing, copying and creating nice professional high school admittance documents. Thank you! read more

Great staff, great service, everyone is always very helpful. From packing & shipping to printing and just so many other services. The people here are so friendly and helpful. I recommend them every time. read more

Great store, great staff, rarely a wait and they mail off your USPS packages too!

I was sent here on Saturday from the South Riding UPS store for notary services, as they didn't have one on staff. I arrived very distraught due to my interaction and experience at the other store, but that quickly changed once I walked in and was greeted by Sarah with a smile. The energy in the store was great, and after explaining what happened she immediately put my worries at ease. When it was all said and done, I went to pay, and in an effort to make up for everything, she gave me one of my notaries for free. From now on I am going to make the hike to come to this location. Excellent service!! read more

Really great spot! I went in here to get a package sent and they did a fantastic job of sending it out. The guy who was working here was extremely helpful, let me know about different services, and even offered to do the packaging for me. If you need a place to send your stuff to this is the spot! read more

If you need anything specific designed or formatted for you, please please see Erich S. He's the best at what he does! I've had him design business cards, pamphlets, and other media for me, and it always comes out way better than I hoped!! I can email him a project idea and he comes up with the best layouts. Erich is the greatest:) read more

This UPS Store is such a great convenience - they are also able to do so many other things like A-frames, posters, etc. Freddie has always been very helpful! read more

I'm very torn, as I've encountered some great customer service here. But it takes just 1 person to completely ruin your experience and that's exactly what happened today! A (older) lady by the name of Lorraine was extremely RUDE this morning as I dropped off 2 packages. She implied if I didn't have tape at home and smirked at me and nodded her head (her exact words were: "don't you have tape at home to put this together yourself?". I asked her, excuse me (you can imagine my shock)? And she continued to smirk and shake her head. Not sure exactly what she's trying to imply and get out of it, but I need assistance with my shipment and she made it seem like this was not her job to do (as if I was inconveniencing her). I've been here countless times, and I've always had great customer service in the employees helping me with putting the shipping label and taping the box -- is this a crime?! If you happen to be a manager reading this, PLEASE talk to your staff LORRAINE, as she NEEDS to have better attitude and communication skills with customers. Brambleton is a fantastic place but I find her revoltingly rude behavior doesn't fit the community!!! read more