Amazing customer service and very sweet employees! They took care of my package promptly and I love…read moretheir location as well! I recommend it to anyone in Amarillo who is in need to ship something without standing in line.

From the owner: We're your One-Stop Shipping Center in Amarillo Texas! We offer packing, mailbox rentals, mailing,…read morenotary, shredding, printing, binding, & more! You won't need to stand in line at our store and we'll take care of your shipping needs fast & with a great customer service! We offer shipping and drop offs with UPS, USPS, and FedEx. If you're tired of long lines at the post office, rude and unprofessional employees, come to our store today! We are friendly, professional and we're happy to take care of all your needs. We will make sure that your packages get to their destination safely and on time! You can trust us with packing and shipping your items and we make sure that they're packaged well. Visit us today! Call us at 806-484-0314.

I shipped two packages from this location 2/9. On 2/11 one of the packages was received. They…read morewere both going to dfw area. I checked on the one not delivered and it showed there was an issue with the address. The address was correct. I called ups 800# 3 times and was told I need to contact the store I sent my packages from. I went to the store on 2/16 and was told by the clerk there is nothing he can do, and he didn't know what to tell me. I asked for a manager and was told one wasn't scheduled- that there was nothing the clerk could do for me. I did leave my phone number with the clerk. I called the same store this morning and the same clerk told me there isn't a manger on the schedule today and he doesn't know when one will be in. I can't seem to get any help from this store.

Drop off is usually perfectly easy, rates for heavy items are almost always reasonable. My one…read moresuggestion for all UPS stores is to have doors that open inward. It just makes it so much easier when customers have big, heavy packages to mail.

The staff here is very friendly and helpful. I have used this location several times and have never…read morehad any issues.

I went to this location on January 31, 2026, and a young lady (Alyssia I believe) with long brown…read morehair helped me. I was returning two Christmas presents. Overall, I felt like a bother to this employee. She stated to me that one of my packages was USPS. Confused as to the relevancy, I asked if I wasn't able to mail this at their store. (I thought the commercials I've seen stated I could.) She told me I needed to put the package in the yellow box. I looked around, but she didn't tell me where the yellow box was. It felt obvious that I was trying to find this mysterious yellow box. After a few seconds, I asked where the yellow box is, and she said, "by the door." At the end of the transaction, when she was silent, I said "thank you," and she replied "no problem." I don't expect royalty treatment by employees but also don't like feeling like I'm a bother. I strongly suggest customer service training to understand better how to make your customers feel valued and appreciated so they will return.

No line when you use the drop box for pre-labels returns/shipments. Always plenty of tape, pens…read moreand parking. This location is the best !!

This is by far the best UPS store I've ever used! Adrian, Angelica and Makayla are wonderful. They…read moreare friendly, knowledgeable, hardworking and pure blessings! I can't say enough about this place!

These guys are great! From the moment they helped me and my family set up a mailbox during our move…read morefrom out of state, to today, they've always gone above and beyond. What really prompted this review are the little things: Like today, for the ump-teenth time, after being greeted when I walked in the door everyone snapped into action and actually surprised me with packages that I didn't even know were there as I was on my way out. Clearly, they're paying attention. The staff recognizes their clients and their needs better than some of the clients themselves. LOL!

Used to use this branch often due to its convenient location, but no longer. It appears to have…read morechanged owners or management. Seems to be staffed entirely by the same borderline fraudulent family now, for the worse. Twice now I've gone inside for Amazon returns, and they try to upsell me on purchasing an additional box or bag on a return that is already packaged by me. Or they try to sneak in some other nonexistent fee on a free return. Presumably trying to catch someone off guard and make a few extra dollars. They use the terms "unsafe", "necessary", etc. to put unnecessary pressure on you to impulse buy. I find it extremely dishonest, and will go elsewhere for shipping needs. Not like there aren't half a dozen other locations within a mile. EDIT: If you are able to ship it regardless without issue, please feel free to remind your employees that that is an option. Thanks!

Great service to send our packages. Packages always make it to our destination without problems.read more

I've just recently gotten hooked on Amazon. I'm a little bit behind the crowd. So far I've had very…read moregood luck with everything I've ordered but I recently got something that wasn't what I was expecting and I needed to return it. They mentioned taking it to a UPS Store and showing them the Code I received from Amazon. I happened to see this UPS store when I pulled into the parking lot to look up a location of a restaurant so I decided to go ahead and take it in there. I had just put the box in my car this morning so I might as well get rid of it. If it hadn't been for the long line it would have been a perfect experience. They did keep it moving pretty fast for a while but then they hit a couple of customers that took a little longer so there was quite a wait. Once I got to the counter the clerks were really friendly and my transaction only took a couple of minutes. I can recommend this place but be prepared for a possible wait if they get hit by a large group of people at once.

This is a great place to get shipping supplies, drop off returns, and ship packages out. They…read morehelped me ship a birthday gift; a cost effective option was suggested and the delivery happened on time - that's what everyone wants from a UPS store. Give them a try.

I had to go back to this place to drop off a prepaid box. Label was ready, they just had to print…read moreit. Seriously... they charged me $3 for the label I'd already purchased from UPS.

Thanks to Rosa M. for taking great care of us at our scheduled passport appointment. She was…read morefriendly and efficient, getting it done quickly. As usual, it's expected for USPS processes to be slow, but this post office wasn't busy and our appointment ran on time and very quickly. I appreciate the service and will frequent this USPS location more often, now knowing how quick they are!

I have had to call multiple times about mail not being picked up from my place of business. The…read morepostman for my location seems to only stop by when there is mail coming in versus daily to see about mail needing to go out. This has now been an ongoing issue for about a year and is very frustrating.

I shipped a package with them last week of October it was damaged and i had insurance on it. The…read morestore told me it would be easier if i let them file it . ok i did they got it filed and now the check for the refund is in the wrong last name the put Garcia instead of Garza i have fought for over a month just to get help changing it. I was told by the business to see if it would go through my bank and if not try cashing it ummm no that check fraud. i have yelled gotten mad and now i will let everyone know to avoid this store. they filed this they messed it up and are now refusing to help me get my $$ back I'm not asking for extra things i just want the error fixed not told to eat the loss. so save yourself from the nightmare and yes i called corporate and since they filed it as a store claim they can't fix it for me the store has to and they refuse to so now we go to the BBB

The young man working, solo, was doing a swift job for everyone. I needed a book spiral bound and…read morehe went right to it-he replaced the thick hardcover with heavy card stock. I did not realize he would need to thread the coil through by hand! We offered to do that ourselves as the store was busy. We stepped off to the side-no problem. He finished it off nicely for us and we were on our way. Would definitely return but at a not so busy time and any time for standard shipping. He certainly was on top of things and showed no frustration (or panic-which woulda been me!!) Great service!