I recently used this business for a uhaul rental. The customer service probided at this location…read morewas very friendly and courteous. If in a situation to do any business this location offers I wouldn't hesitate! Top notch!

During this awful Covid19 pandemonium, I needed a reliable shipping service that was not only open,…read moreand using social distancing, but to also assist me with sending not only Easter gifts to my family (that I cannot go see in person), but also handle my grandson's 1st birthday gifts. This place rocked. Not only did she help me pack two packages for my family, but also was very friendly, reasonably priced and best of all, both families received the packages in less than two days. I would recommend this business to anyone.

Rude little balding man with bad breath made it where I will never be back. You probably want to…read moreavoid it too. I went in today to look at some of their shipping boxes, and he came over and told me not to touch them because he would have to fix them when I put them back. Then he cussed at me (god d*** it) and proceeded to flip the ones I had looked at. I didn't put them in the wrong place, they just weren't to his OCD standards I suppose. He also talked condescendingly to me as if he were the smartest person to ever live. (FYI: You work at a box store. I'm an engineer. You haven't done much with your life.) You can go straight to h*** sir. Do not pass go. Do not collect my money.

Had to drop off an Amazon return and had great service. My item was accepted in its original box…read moredespite a different ups store telling me I needed to place it in a bag. The young man at this store looked at my box and that I had brought a bag along then said not to worry about it. He was so nice.

Wow...I would think that it should be customary for the employees to at least say hello to a…read morecustomer. I walked in at five minutes till six with my packages all labeled so no work for them to do, I said hello to the three girls standing in the store, one vacuuming, and the other two behind the counter, not one of them said hello back. I laid my packages on the counter, and then said thank you.not one response from any of them not one word the whole time I was in there. I bring packages several times a week, and I am just amazed at the lack of customer service or even the ability for the employees to say hello.

I came in on a Saturday right before they were closing…read more The gentlemen working the counter was happy to take my packages even when they were getting ready to close and even packaged everything for me. I was given a receipt, he asked about my day and then said good bye while also telling me he hoped I would have a great rest of my Saturday. The employee really took his time with me, was patient and very kind when he didn't need to go above like that, I am sure he wanted to get off of work as well. Even so he was very very kind!

The UPS Store has friendly staff, excellent service--always reliable and professional!read more

Both girls were very nice, relatable, conversation, information! They did great!! Definitely will…read morebe back!

I've been stationed nearby for the past year and have used this UPS store in person to arrange…read moredeliveries before. Generally, the staff has been professional. As I'm shipping out to a new location, I wanted to speak with a UPS agent about options for pre-mailing some of my stuff back home. I just called the UPS Store (Carbondale, IL location) and spoke with a young woman who told me, "We're just a retail store (?) and I can't answer any questions about anything. Call back tomorrow and speak with my manager." ??? Why even answer the phone if you "can't answer any questions about anything"? Why can't an employee answer simple shipping questions without having the manager take the call? Very strange. And very unprofessional. I'll be finding an alternative for shipping--maybe FedEx or one of the many smaller shipping options that include storage on the other end. Companies need to realize that customer service is as important as the product being offered.

Mailbox HQ was the original company that provided our mailbox and installation…read more Well ten plus years later a visitor to a neighbor's home struck the mailbox while reversing breaking the bracket from the post and damaging the box. After the operator of the vehicle fled the scene the St. Louis County police were kind enough to track them down and procure their insurance information. Then mailbox headquarters met with us on a Sunday morning to plan the repair and reinstallation of the needed components Additionally, they provided a loaner box and post until the repairs could be made within a few days A few days later, all the parts were in, and the highly skilled technician was dispatched to reinstall and reattach all the damaged items. A true testament to the quality of the materials, and the workmanship provided was the post did not need to be replaced as it was still firmly installed in the ground and undamaged from being struck by an automobile. We would highly recommend mailbox headquarters to anyone considering installing or replacing your mailbox. The options are nearly endless. The quality of materials are amazing, but most importantly, the people from sales to installation, to service or absolutely amazing!

First baked on iron cast mailbox $1K perfect - snowplow demolished second one ordered the product…read morewas not prepared correctly before being baked on looks like crap installer also said box was not prepared correctly - would never go back and then owner accused us of damaging the underneath of the baked on cast iron - poor business qualities. The drive from the business to my home 4 minutes and we damaged no way. She said our problem. Not easy to deal with her and business never open and never returns calls. Will find another place to go and spread the word.

Great customer service! First time at this location. I've been inside their Higland, IL a few…read moretimes. They also have a store in bethalto, IL. I came here to mail out some important documents. I picked out a big envelope, but the guy said I could downsize to the midsized one. That helped and saved me a little $. The only slight set back was they don't have certain contracts with ups. So I couldn't mail out my already prepaid item for Amazon. I had to go to the ups in dierberghs which isn't too far away. I'd come back to ship here when needed. It's in a lot with other stores. But their lot doesn't get super busy.

Great prompt service. And no waiting or lines to fall into. Parking was a bit of a hassle but…read morewalking to location did me good.

Ive used this store at least 4 times already since moving to Arnold for my small business. They…read morealways greet me and are friendly.

if I could make it less than 1 star I would. i am beyond upset from my visit to make a return at…read moreArnold UPS. I don't have to make returns often. I'm an older lady that may not be as hip with the times as others may be. When I go to Festus store they have been gracious enough to help guide if I didn't understand something. The nice lady greeted me and asked me if I "started the return?" I did not understand what that meant. I technically didn't know there was a different process, so she told me where to go. Online. I attempted to do all of that by myself while she helped other people. When I thought I had completed it adequately, She called someone from the back to assist me. He didn't introduce himself. He didnt have a name tag on. Asked for the bar code. Which I promptly gave him the paperwork that the product had included in the packaging in case I needed to return, which had the barcode on it. Then he said "that means nothing to me" I was confused and asked for clarifications because this was suppose to be what I gave them per the company I purchased from. i had 3 papers with me. I handed all three to him. i couldnt have been more upset when he stated with a sarcastically condescending tone "you need to learn how read and follow directions" I've been a hospital nurse RN/BSN for 33 years. 9 of which I worked hospice. I am well versed in communication, written and/or otherwise, with the general public. I am a very compassionate person. I was astounded by this statement. Since he did not have a name tag on I asked nicely "and you are?" He stated " I am Bart, the owner" At that point I gathered my items and left- because I was so upset and hurt. I knew that it wouldn't get any more respectful. I felt defeated. Then as I got to the door he sarcastically said, "have a nice day ma'am". I'm sure if he spoke to me this way, then it's not the first or the last. It's very disheartening. No one should be spoken to like that. they should respectfully guided Gently. My husband saw how upset I was and he immediately went inside to talk to Bart. He asked him if he always spoke to people the way he just spoke to his wife? Bart tried to rationalize his actions and was Set straight by my husband in front of other patrons. I sincerely hope that he has learned the errors of his communication style or that he continues to be held to task for his disrespectful behavior. I sincerely hope he treats his employees with more respect than he showed myself or my husband. If you can. Go to a different location where they will help you with patience and grace!

Owner of Copy N Ship is a very nice lady. The other woman who works there is nice too. They offer…read moreso many handy services and they are excellent at what they do. Highly recommend!

I use this location from time to time as my Amazon Hub. Packages seem to get here very quickly and…read moretheir hours allow for pick up after work. The staff is friendly and I am usually in and out in a few mins. I have never used this location for anything more than a pick up place but I do plan on shipping things out of here for Xmas. Great service.