Richard was wonderful! This man deserves a raise. I had no clue what I was doing with an exhausting Amazon order and he came through like a shining star! So calm and unbothered by me..takes his job seriously and like a pro..job well done read more

Being a member of both Amazon Prime and Amazon Vine, I tend to make a lot of returns over a year. Luckily, this store is located in a very convenient location. The amount of business they gets fluctuates but most of the time when you show up, it will be just your or maybe a few people. On most visits I can be in and out within 5 minutes. The staff is extremely friendly and happy to help me with whatever questions I may have. On 2 occasions now, I've showed up to send a package while it was raining. They let me hang out in their store until the bus arrive for me to take home. Quite personally, I prefer to go to the UPS Store over the Post Office. Less business. Less Waiting. And most importantly, less expensive. EDIT: To further illustrate how chill the workers are here, they consented to me taking and sharing the following pictures of their business. read more

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The older gentleman was hateful & Ms. Grace laughed behind my back. When this stor was at fault for messing up my returns to Amazon. Don't go there unless you want your returns mixed up. They aren't being accountable for their mistakes! read more

I have been to the UPS store multiple times. I've had to mail out personal packages, send back Amazon packages and open a mailbox here. Almost every time, I've been helped by Danica. She is so nice and helpful. And regardless of what time of day it is or how busy they are, she is smiling. She is patient, competent and friendly. The location is also convenient and right beside the cookie company so bonus! read more

The most unhelpful store I've ever dealt with! The "manager" Paul is the most incompetent person. On 2 occasions [within the same month] I asked for help to ship artwork. First, the quote was $155 from Kingsport to Knoxville!!!! WTF! Then, when asked for a return shipping label, he just shrugged and said "I can't do that".......... so much for "customer service". NEVER even try them again! read more

This was the absolute worst experience I could describe. I had to get copies of text messages made for a legal case and asked them to print off text messages and they said no issue. Once I picked up the package when they were finished several were missing, not in order, and when I asked about it they said they could fix it but for additional charge (and mind you this was after several weeks waiting for task to be done). They were rude and I couldn't believe the way they talked to me. Would not recommend this place to anyone. Not saying anything bad about UPS in general but this specific store and the management and employees were not helpful and made an already hard time for me even worse. read more

For over 10 years, I have relied on this UPS store to help me grow my businesses. Whether I need something printed, shipped or just someone who can sign for packages, I know I can always count on Paul and his team at the UPS store. They help me grow my business! I highly recommend them. read more

Every time I have went to this store, there has been an issue. In there last month and wait was ridiculously long with what seems to be a new employee working by himself and very slow. Waited over 25 mins and was 3rd in line. Went in today and they refused to send a package that contained wooden grips to an antique firearm. Stated their policy is not to ship anything related to firearms. That's their right, if they do not believe in the 2nd amendment but what got me was she very loudly told the other employee at another register so the whole store could hear. Like she was shaming & trying to embarrass me because deal with firearms. Our business will never use their services again and personally, I will let everyone know how rude and condescending they treat patrons. They do not even deserve one star but had to give something. They suck! read more

I have a mailbox for my business at this store, and I am so glad I chose this location. Everyone is friendly, professional, and helpful. I recently ordered a name tag through them, and it was a fantastic experience all the way through. The Store Manager Paul Lupu helped me pick out exactly what I wanted and communicated well throughout the process. This UPS store has been a great partner for me in my business. I highly recommend it. read more

Over the years I have always used the UPS Store to ship packages. Ellen has always tried to be helpful and keep my shipping costs as low as possible. I have asked the staff to box or package my items and the costs never seem to be above what I thought was reasonable. The UPS Store does offer other services like office supplies, cards, mail boxes, printing and FAX services but I have not used these. read more