The people that run this store & mailing service are the greatest. Always nice, always friendly…read more I use their services often and will continue!

I love this place! These ladies are the friendliest and most helpful at getting your package to…read morewhatever destination. We've had 3 exchange students and send them packages. This is also a great place for amazon returns. Such a great business! At Christmas they accept letters to Santa.

From the owner: We've proudly served the Defiance County and surrounding areas for all their shipping needs!read more

Great prices! Staff very helpful and accommodating! They are very good at solving problems. Always…read morea professional approach with personalized service!

These guys were great partners in doing the packing and logistics for a tech buy I made in their…read morearea. Professional, fast and helped find the lowest cost solution. Jason and Tonya are what make small businesses great!

My experience has always been excellent with the staff helping to choose the best shipping option,…read moreincluding USPS. They measure and weight the package, and give the estimated delivery dates along with the price of each carrier. I also use Pak Mail for shredding financial papers: they had a locked bin that is picked up by a shredding service.

The lack of professionalism here is astounding. The diva working the register this morning doesn't…read moreknow how to talk to customers at all. I went in to mail a flat rate usps box. He told me the least expensive method was to use FedEx. When I POLITELY pointed out that it was a flat rate box (with a less expensive shipping price than I was being quoted) he puts a hand on his hip and says, "Yeah, if you go to the post office. We're not them." I returned later to get a key made and luckily got someone else to help, although ultimately I wasn't able to get the key either. At least he was reasonably human. I wasn't upset by the lack of service, but there is an appropriate way to speak to potential customers. I'm leaving two stars instead of one because I haven't had this issue before. Maybe he woke up on the wrong side of the bed or something, but I doubt I'll return.

We attempted to drop off an Amazon return and were greeted by a young lady who stated she was…read morehaving a terrible day. It went down hill from there. She was not helpful at all assisting us and after her counterpart could see she was quite rude, she recommended that she give us the UPS telephone number. I could not read the numbers and ask for clarification. She was very rude and refused to help at all. I asked for her name and she asked why. I told her I would be contacting the franchise owner to complain about the rudeness and poor service. She was not comfortable giving her name. She has reddish short hair and does not wear glasses. Don't waist your time with this franchise. The service at the Monroe location is amazing. We won't be back.

Went for notarizing a document. Received fast efficient friendly service, Elderly man ahead of me…read moreobviously had a bit of dementia and was deaf but got a lot of patient help

Efficient & Effective! Must know their hours at this location are:…read more Monday - Friday 3:30-6:30 pm Closed on Saturday & Sunday Usually there is a line! Be prepared to wait.

As a small business owner, I wear at least five hats on any given day. I heard about Intelligent…read moreOffice and its suite of business services through my local chamber of commerce. Initially, I was super hesitant to partner with them, believing as many business owners do that I could handle all operations in-house. Wow, was I wrong! Intelligent Office helped our team operate MORE efficiently, while simultaneously reducing our customers' phone hold times and concerns. After four years of being an Intelligent Office customer, I can assuredly say it was one of the best outsourcing decisions our company made in 2018. Thanks Intelligent Office for your amazing partnership, even during the Covid-19 pandemic you were there. Your professional support teams are credited for saving us time, increasing our sales and leads, and allowing us to run our business so much more productively. Intelligent Office is a great investment for any company, any size. I highly recommend them!

From the owner: Specializing in: - Attorneys…read more- Associations - Business Bankruptcy Law Attorneys - Personal Injury Law Attorneys - Family Law Attorneys - Wills, Trusts & Estate Planning Attorneys - Attorneys Referral & Information Service

Absolutely terrible! We have used UPS for several years (got packages daily with no issues!)…read moreDefiance warehouse has gotten a new driver and we have not received any packages in over 3 weeks. Several of these packages we have paid 2nd day air for. They refuse to drive down our driveway saying weather hazard - (2-3 days were acceptable of not driving down the driveway due to ice, the other times is just an excuse to not deliver). We are in Ohio, there will be some snow and ice. We keep our driveway clear (minus the part that we live in OHIO so there will be some - usually packed down on a stone drive!) Fedex, Amazon, customers picking up items come down my driveway every single day! We have had to drive 45 minutes to the warehouse to get our packages and we have had to drive around town to look for the truck to get our packages! My sister also gave the driver $20 after receiving her packages (after 8 days!) and asked him to please deliver to my address. He took the 20 bucks and never delivered. Highly suggest not using UPS during the winter months in Ohio!

Great store and good sleshen of stuff and good service and friendly employees recommend itread more

Bought a Lenovo IdeaPad yesterday for my father. It was a used device packaged as a new one as…read moreindicated by the Lenovo site that said the warranty was already 8 months old. First they wanted to run diagnostics and give us a used item for the price of a new item. The store manager, Dan Tucker, would only refund the item as per store policy although we spent over 6 hours trying to make the defective laptop work. Would not even consider any other options. STAY AWAY FROM THIS STORE. SELLS DEFECTAVE USED PRODUCTS AS NEW AND DONT CARE ABOUT CUSTOMER