I came into this store while traveling for work to drop off a piece of equipment that was to be shipped to an insurance company. I emailed the store the prepaid shipping label as requested and received my receipt. Not realizing until 2 weeks later, they put the wrong label on my package. To make matters worse, I live no where near this store, and it's impossible to get this location on the phone directly. UPS customer service can not help me since this was a store error. I have wasted so much money and time from this error and still have not resolved this issue. This entire experience is a nightmare, and have completely turned me off from using UPS in the future. read more

I showed up at 2:57 on Saturday. As the woman was locking the door in my face. I said your open til 3. She replied we close at 3 and shut the door in my face. Change your hours to closing at 2:45 on Saturday, and you will avoid disappointing customers. Another customer knew he walked up 2:58 and said to me that he just made it. Ha! Your customer service sucks. No wonder why you have 2.5 stars. Maybe it's your manager that allows this level of customer service, perhaps that's the position that needs to be changed. Hello FedEx read more

I came in with my grandma to mail a package. It was a really big box, and we had trouble carrying it. But the manager Matt helped us bring it in. He was really helpful, and took care of everything quickly. Super sweet and nice especially towards my grandma. He made the whole process a lot less stressful. I really recommend! read more

Everytime I ship something, a lot of the employees do not know / no clue on how to process a return to Amazon, and most especially for international shipping. Most employees are not knowledgeable enough how and what to put in the shipping questionnaires. The manager, Nolan is NOT VERY HELPFUL , and can be unprofessional, rude even when there's shipping issues . He does not follow through after he promises to fix the issue.Go somewhere else to save yourself a headache. read more

The worst businessman ever. Comes out with a huge attitude. Asks if I have money. Nasty. Quotes a price 3x post office with a terrible disposition. Avoid this moron. read more

I came to return an Amazon order. Diane is this blonde white woman who approached me while having conversation with other associate. She's apparently the owner. She's extremely rude when I asked a question about my Amazon return. Don't go to this UPS store. Highly recommend avoiding at all costs read more

Do yourself a favor, DO NOT go to this UPS Store. It's either run or operated by a "gotcha" team. I walk in with my own shipping materials(tape, marker, bubble) I even had a box (which couldn't be used) so I'm sure that would have cost SOMETHING: fair enough. The (undescribed associate for privacy reasons) behind the counter hands me a box, and as I start to bubble wrap it he says "oh don't worry about that I'll throw a couple peanuts in there and tape it up for ya". I'm not shocked to hear this as I ship several items a year, just never from this place. Some people have charged for this some don't depending on the size I've seen. Everyone who has charged, says so up front thus far. Anyway I asked for "cheapest slowest" shipping, knowing it was under 10 bucks. When I was told the price of $17 I said "That's a lot more for shipping than the other UPS store. Now tell me if I'm wrong here, but if I asked you "Wow that's a lot" you might say, "Well hey you got this, this and this". But No, the reply I got was 'Are you shipping it to California?' (Meanwhile they entered in the info not 120 seconds earlier it was going to Tennessee) Only after I swiped and actually had a paper receipt did I realize that my box that could ship a paperback novel cost me over 5 bucks and the kind piece of tape and few peanuts added another fee. (Remember he was kind enough to look out for my supply of scrap bubble wrap and packing tape earlier) 1st shame on me for not asking every question like asking questions of a child. 2nd shame on them for not being up front about price as he was "DOING ME FAVORS". Given the two choices, I'd call the man a snake as one of his after the fact-behind the counter excuse was "I should have asked" Which indirectly I did concerning the high price, so I guess that means he was withholding. A relatively cheap lesson to learn and pass on (as I had already written the RMA number on the box prior to the great peanut offer of 2010). Moral: Don't be deceived by innocent looking people offering favors. read more

Great store with friendly people working here. I have a PO Box here so I'm in the store several times a week and always get good service and a warm hello. I've had them pack and mail packages for me too. Great service read more

I've been here couple times to drop off and never had a bad experience. Just be careful not to idle in front of the store while dropping off. I needed to drop off a tire for the bf once and thought it would be ok to park right in front of the door temporarily while lifting the heavy tire inside the store. Well, there was a cop riding around the plaza and decided to lecture me that it i was parked on a fire lane. Well no duh officer! Have a kind heart. I'm a petite person trying to roll the tire in the store. Anyway, I came here again today and needed to ship out a return and ran out of printer ink. I called up the store and they said i could come in and use their computer and printer. How nice. The staff were very friendly and accommodating. I know they didn't have to help me out in such a way but i truly appreciate their kindness. Thanks! read more

We used this store last year, were satisfied. Recently, I thought to use them again. Not so great! There were two young men in the store, on a Saturday. They were both notaries, one didn't have his stamp/seal on him, the other did the sloppiest job I've ever seen. I needed to send a letter sent overnight, so I asked what they charged, was it competitive with USPS? The young man stated that"USPS doesn't guarantee over night delivery", I was taken by surprise with this comment, they wanted 45.00. I went to USPS in Bellmawr, they charged me 24.90 & guaranteed overnight delivery. I'll be looking for a different notary public service for my future needs. read more

This store sets a standard by which all UPS stores should operate. I presume each UPS store is "only as good" as the individual store manager or franchise owner. Based solely on my recent experiences, so many stores would benefit by spending some time with Eric at UPS #5991. I felt very hesitant when I first reached out by email but Eric went above and beyond. He went out of his area for items; he described the condition of items to be shipped so I could make informed decisions about shipping to Houston TX and also to reassure me he had packaged appropriately; he notifed me as well as sending tracking info when items shipped. I really appreciated not having wonder or to "bug" Eric for updates. Thank you from Houston read more

The best UPS store I've ever been to. Met with supreme customer service and ensured all my shipping needs were covered. Lovely set of people and will always be coming back here. read more

Thankful this location is still here. Parking is pretty simple to the right of the store. Workers are friendly and quick.

I was In your location to have paperwork notarized after a car accident. I paid the service fees and what not for a single sheet of paper costing $15 for a signature without complaining. My daughter was in an accident and totaled her car two weeks later. I returned to your location requesting the same paperwork notarized to send off to the insurance company and the price doubled. I was told that his price was correct and the previous notary would be in trouble for undercharging. Mind you it was 1 piece of paper requiring 1 signature. I left called the Philadelphia location was told it would be $5 which I was never charged $5 even after my first visit. I left and around the corner to Action Mailboxes and Shipping and was charged exactly $5 no added fees nothing. I highly recommend you get on the same price point across the board for your services. I will never step foot in your location again. read more

Great help at this place! First time shipping using StockX and had no clue of what to do. Young man by the name of Dean took care of my 3 packages and made it a breeze, while also helping others. Definitely will come back for other packages cause he was a big help. read more

Beware of additional charges!! Went to drop off an amazon return. After giving the associate my label and package I was told I owed $5 because the box wasn't ready, she then lifted and lowered one flap and looked at me. So I walked to the CVS spent $2 on tape (the box only needed tape nothing else) taped the package and went back in and shipped the package. I could have taped 30 more boxes with that $2 roll. I did get the number of the store and I called corporate to complain. I was informed UPS stores (independently owned) can charge to "prepare" a package, but the representative agreed $5 was a lot. Again if you go there question every charge and beware of additional charges!!! read more

Terrible store. Tried to make a seating chart poster for my wedding. Price gouged on the print and a foam board; then had to pay an extra $15 to cut the white edging off like I had asked for in the first place. And that was at a "discount." Real snotty attitude by cashier and manager. Use another UPS store, or USPS. read more

I have used this business to ship prepaid packages. I have had no issues with them and have always been greeted well and always taken care of. I will certainly use them again. read more

My experiences at this store were the opposite of the previous reviews. I found the store owner and associate to be very helpful and always professional. There are two sides to everything. read more

I have been to this store several times to send packages, make copies and do faxing. Each and every time I have been treated with politeness and very good customer service. I have sent two other people to this store and they said the same thing and would refer others there. The shipping prices and charges were very fair. I compared the on-line retail charges with the store charges and they were the same. read more

This UPS store is what woke me up to the atrocities of the chain and how they operate. Like the average person, I didn't realize that they were independently owned and operated franchises. If I had gotten decent service, I may have never found out. I would see one of 2 people- a younger lady and an older guy. The girl was always lovely and sweet, and I enjoyed shipping. The guy...forget it. As soon as he realized that all my shipments were prepaid with no chance to make extra $$$ he was rude and, dare I say bitter. I soon realized that he was the owner. Well- guess what, Mr Owner? I now go directly to the *official* UPS customer center. It's out of my way, but I also don't have to have my afternoon soured by the likes of you. Oh - and that goes for personal shipping and supply purchasing as well. Perhaps someday you'll realize that the customer has other choices. Best wishes to your employee- she deserves a better boss than you. read more