still at over a year, our strata has yet to receive compensation for costs of repairs to one of our homes which was witnessed of UPS truck hitting and damaging one of our homes. Please be very aware that settlement is a long hard drawn-out affair where folks just hope we "go away" It appears we are being forced to contact social media in hopes of resolving this issue if payment is not soon forthcoming. read more

The UPS Store - Gutter damage as a result of UPS truck contact. - Shipping Centers Near Me - New Westminster, British Columbia

very helpful tracking package and said he will help me get it in my car. I was afraid it was too big for me to handle and enquired about having it redelivered and the agent suggested it could take 4 or 5 days and it would be better for me to pick it up, and not to worry about the weight of it, as he would handle loading it in my car. read more

I am reviewing their colour flyer printing service. I was helped by Rabjot. I was a pain in the butt customer because I was in a big hurry but then had to ask them to wait a few hours for me to replace our master. They still met my timing. Their price was just a fraction higher than Staples, $244 vs $240, but they didn't say "we'll try", they just did it quickly. The flyers are gorgeous. Very happy with quality, service and price. read more

The store had my review removed because they felt it was a review of the UPS delivery services, and not their store - only partially true. My review is a direct reflection of this store, which is evidenced by the low score from others. Service is not good, accountability is non-existent, and they apparently refuse to interact with drivers in their store to share feedback from their customers. They should probably be raising the issues with their district supervisor at the very least, because this clearly reflects poorly on them. So, to be clear, the UPS service in general is not good in New West, that's true. But my review is a reflection of my experience with the storefront's customer service on the numerous occasions I've had to pick up packages from them -- The effort is just not there. Please also use caution sending documents to print with them as there is no secure method to do so and you just have to trust they're removing sensitive information properly from their email after it's received. I have never had an issue here, but it's something to be aware of as a lot of people do immigration paperwork here (myself included). read more

Went to pick up a package that the driver was too lazy to deliver. Checked and the UPS store is listed as open. Went there are it was closed. The new hours weren't posted on Yelp. UPS is the worst service I have ever dealt with. If I can avoid using them for deliveries even if the alternative is more expensive. read more

Had to go and pick up a parcel, missed the fine print on the back of the slip saying I needed to bring in ID. The man at the counter was so unnecessarily rude and told me that it wasn't his job to read policy out to me and to come back when I can find the fine print. When I returned with my ID, the same man had the cheek to ask "did you find it then?" Did not spark joy. read more

My computer got lost when I was moving so I've had to rely on this UPS location a few times for printing and faxing. Each time I've emailed them a doc file I've been told to change the format to PDF which I always do automatically so I don't run into problems. They are usually pretty quick to respond to emails but I find if you call you'd be lucky if they actually picked up... usually it's a 15 min wait on hold until you talk to someone who can help since they typically have only 2 staff on each time I've gone in. They've always made my experience easy but each time I've gone no member of staff has been that friendly towards me or anyone else, I mean you came for printing not for a smile and coffee... but it would be nice to smile at the customers who give you their business. It seems like they want to know what you want and the minute they give it to you then want you out. read more

I ordered something through a major retailer and instead of using UPS they used a different carrier, but delivered to the UPS location in New Westminster. Harinder, was so kind: he accepted the package and called to inform me it had been delivered there. When I offered to pay for him (as this was an error and would not get paid by the retailer), Harinder said he would keep it there free of charge. Saved me a lot of time and the hassle of having to go through the retailer and try to straighten out the error. Big thanks for fantastic, friendly, professional and extra kind service. read more

I had the rudest experience over the phone looking for a package. I believe it was the owner trying to rush me , I could barely understand his english also , very aggressive toward me and hung up on me.....customer service?- it's a joke .....more like the elbow room cafe ....I won't be ordering anything through ups as I don't know what will happen to my package with this man working or owning this store.... read more

I had to get medication to my wife in Victoria BC. I found them very helpful and explained my options clearly. It worked better than they promosed.... I like outfits that under promise and over deliver! Very nice to deal with. read more

If I could provide a review with no stars, or negative stars, I certainly would. If you want customer service, to be able to ask a question regarding your shipment, to be able to track your shipment, a shipment delivered on time, or at all...don't use this location. I have been having issues with my shipments going "missing" when they ship from this UPS. Some of them magically "reappear" and arrive (very late), but only AFTER I call and e-mail UPS and the Shipper repeatedly, in an attempt to locate my order. UPS had initially claimed that the shipper hadn't arranged for pickup, but I knew this wasn't accurate. UPS has now admitted that they don't bother scanning shipments in at all at this location?! They provided some ridiculous excuse as to why. Where did my missing parcels go? I'm sure someone at this location knows, but they'll never tell. One of my parcels, a birthday gift for my mother, arrived 2 WEEKS AFTER the guaranteed delivery date?! I had to order replacement items, since the first parcel was no where to be found, so had to return the original order by Canada Post. I contacted UPS about the missing shipments, and another shipment with no tracking updates, as I worried it was yet another order in the process of disappearing, and they had the New Westminster store call me directly. The female caller was rude from the minute I picked up, talked over me when I tried to speak, and then put the phone down on the counter like a 5 year old and walked away when I asked for her name (Kandra?) and a supervisor!! (Beddington UPS in Calgary also deploys this technique when you ask any question about your shipment.) read more

I have used this store for several things, packing and shipping of family silverware and breakable items, photocopying etc. They are very courteous and go the extra distance to help me every time I am there.. I highly recommend them. read more