The nice woman at this FedEx Ship Center, Dasviye, is a class act!…read more She provided superior service, at a time when I needed to desperately find my missing package! Her customer service skills are second to none!!!

Racism all throughout the place. I came here 2 days in a row, each time the little lady in the…read morefront kept forcing to the back while she let others (white people) cut in front of the line and get serviced. Then when it's finally my turn she ran away to the back. UPS and USPS exists why would I ever want to come back here for this type of abuse again?

My go to place for all things. This establishment is so great from the kind staff to the expedited…read moreservices, and I use them for all my documents needing a notary. I also love that they have my previous mailing addresses I send to my family saved so I don't have to continually provide it. Such a great place!

Very professional and helpful. Easiest notary to get in to in town. Plus the shipping and mailing…read moreservices make it a one stop shop!

Zero stars would have been better. They charge a $10 service fee to print one piece of paper. That…read morecannot be!

I had an opportunity to visit this location recently. This feedback is for the management at this…read morelocation and probably the manager of the manager of this location. Your employees really need some customer service training. I had the opportunity during a 35-minute session (more on why I had to spend 35 minutes in the store) to observe the interactions between the desk clerks and customers of all ages. If you have your phone ready, look young and are "techy ready" the staff can quickly help you because the only work they have to do is scan your phone, potentially print a receipt and out you go without even any eye contact or thank you very much. If, however, you have some questions on types of shipping service, costs, or heaven forbid you need something printed, heaven forbid!! The staff quickly turns short. Back to my 35-minute wait. If I need something printed at a UPS store, I always bring multiple sticks because the Xerox printers at UPS locations are very finicky. At this particular store plebeians are not allowed to use the self-service printers with-out employee assistance. Once approved staff inserted each USB key, the device informed us on a large LED panel, "There are no documents on this device". I was informed: "It has problems with PDFs", (Hmm, that is the universal format). Also, on this date I needed double-sided color prints. I was sure that this was Xerox's wheel house. The priestess solemnly took my 2 USB keys to the dark confines of the rear of the store. I wanted to remind her of the print parameters. Scandalously, I committed a UPS store verboten action. I took a step past the invisible line where customers must never cross. Quickly all clerk eyes swiveled toward me and the one closest to me exclaimed, "You can't be here !!" Lest a lightning bolt descend from the UPS laser shooting defense station in synchronous orbit, I jumped back to where we unclean customers must prostate while awaiting to be served! Crisis averted. Finally, I heard the printer slowly spin up and it started to spew my long-awaited treasure of hard physical print copy. Uh oh, it is in black white. No!! It is single sided!! No!! This cannot be. The priestess emerged from the holy of holies, apologized, and vowed to redouble her efforts. A few minutes later the printer rumbled back into life and slowly 2 beautiful color double sided pages presented themselves. The printer stopped. Wait. Where is the rest of my 35-page document. The cleric emerged, observed, and stated never worry Obi Wan, that was just a test run. Then several more minutes passed. A few more. The priestess emerged and formally declared that the printer was "down". It must be reset and the deacon of print must be consulted on how to reset it. (Presumably this was the local store manager). The deacon declared that it must first be powered off for 2 minutes. (I think that is so that bad electricity can drain out of the machine.) After the prescribed 2 minutes a reset was attempted. Failure. Let it rest 5 more minutes the deacon declared. At this point, I was asking myself. My 86-year-old dad does not really need a hard copy. I think I could teach him the basics of iPad navigation, swipe motions, and the PDF format lickety-split. It can't be that hard, can it? Finally, my prescribed document emerged. As I proceeded to the altar of payment, I noticed that the black footers on my pages were really gray. I suggested to the deacon that perhaps she should check the black toner on the printing behemoth. She promptly denounced me with the incontrovertible and unassailable statement, "The computer has not told me it needs toner." I meekly showed her my light grey footers, she observed, and denounced her eye sight. Harrumph. Then I was presented with the invoice for all the fine service, education, spiritual uplifting that I acquired at this store. $35. A dollar minute. What a bargain.

CONSUMER ADVISORY: You may need to take several days off…read morefrom work if this is the company contracted to deliver your item. Ask the retail store what shipping company they use; if they name AAA, you may want to purchase from an alternate store. VENDOR ADVISORY: If you are a distribution center or retail store, you might want to rethink contracting with AAA... here is one customers story. OUR STORY: 1). AAA Cooper missed the scheduled delivery on 6/3/24 2). AAA Cooper missed the scheduled delivery on 6/5/24 -- when I called the customer service rep told me I was the "next delivery" that they should be arriving in about 30 minutes. NOPE -- No show again. 3). AAA Cooper now states today, 6/4/24, that we can expect delivery before noon..... So far today I have called 3x: 8:30 AM; 11:59 AM; 1:30 PM... everyone promising that my package will be delivered; however the time window keeps being pushed later and later in the day -- this is the same thing that happened yesterday so I am not confident I will in fact get my package. Just now, I was told the driver has 22 items to pick up and/or deliver on his route; I am "stop number 15"; Driver is on stop #8....

Received call last night from AAA Cooper Dispatch to set up early AM delivery of 7 Drum pallets…read morefrom our chemical manufacturer out of Greensboro NC. Dispatch set this up so we are supposedly drivers first stop after we agreed to meet @ 8:30 AM. It's now 9:00 AM, I called Dispatch to find out where driver is @ & the only info I was told is driver had already left terminal . However , if i was the one 35 minutes late we'd for sure be told by AAA Cooper we are very sorry but our driver cannot wait since he has many other stops . This would be followed up by then by another delivery appointment & also a hefty Redelivery Fee. Somehow this needs to be a two way street where the LTL Company needs to get dinged with a significant discount or something of this nature . It's now 9:15 so he's @ the very least 45 minutes late for a supposed first delivery . Recalled Dispatch & this time got the real dispatcher on the phone who told me ETA's is looking like 9:30 AM saying driver must've encountered traffic . 1 hour late for a first delivery , Cmon AAA Cooper I'm sure you guys can do better than this .

Customer service great, the staff seems to know what team players mean. I haven't heard or seen an…read moreemployee be rude to a customer, keeps me going there.

TDS? I went in to drop off a package. I had opened it, and it was very heavy. Someone in the…read moreparking lot, Ryan, carried the box in the store for me. He left it on the counter, and I waited in line. When my turn came, I said I needed to drop the package off and needed help taping it shut. The lady at the counter told me the contents would not fit in the box I had received it in the previous day. She told me I would have to buy a box for $20-40 and I would have to buy tape. She said she would not help me tape it shut. I bought tape and tried to get the box together, but I could not. I asked another lady at the counter to help me hold the box so I could tape it, but she said no, she was working the line I had just gone through. A customer finally helped me tape the box, but by then I was in tears. I went back through the line, and a nice young man helped me. I watched the same lady who said she would not help me helping other customers pack and tape their boxes. They did not have to buy tape! I can only assume the treatment I received was due to the Trump t-shirt I was wearing.