Professional, courteous, careful and knowledgable. I have used this UPS Store since it opened over eight years ago. My packages have always been handled with care, whether I am shipping or receiving. The notary services have been great. The store is clean and the owner is on site and very involved. It's a good place to do business. Convenient and free parking out front. read more

One of the best UPS stores I've been to. Service was great. Store is a very good environment.

I dropped off time sensitive closing documents on Saturday. And my docs will not arrive till Wednesday. They couldn't even track them... my closing caused a resign and I lost money and a client for this deal. read more

This place gives me nightmares when I know I have to go ship a package. The 2 older men that work there are rude, huff and puff when you ask for a receipt. I walk in because I was taught to say greet when I enter a room. I have never gotten a response back. The older lady who they call the owner is sweet and attentive. Wish there was another UPS store next to my home. Unfortunately by the time I get off of work they are the ones open. read more

If i was able to leave no stars, i certainly would. I am normally not the type to leave reviews, but this company has put me through hell and i feel obligated to warn as many people as i can about their less than stellar customer service. On 6/3/2017 i dropped off a package to the UPS store in Poughkeepsie NY. It was to be shipped to nintendo america for a Nintendo switch needing repairs. The following wednesday, i checked online to re insure that the package was in transit to nintendo. But unfortunately, all it said was "waiting to be processed". So i called the ups store to see what was going on. I was told that since i dropped off pacakage on a saturday, UPS ground would not have picked it up til monday and once packages are out the door they can no longer track it and it is out of their hands. So my next course of action was to call UPS themselves. While on the phone with UPS and not with UPS store, i was informed that the UPS store is a 3rd party store, and it was a privately owned business. Was also told that since i did not pay for the label, "nintendo did". i was "out of luck" because they have no trace of this package going any where. So then i called nintendo, i informed them of the situation, and they attempted to launch an investigation, but are falling short because as i have stated their is no trace of my package. And normally they were able to see at least some type of movement, but in my case there was absolutely none. I feel it is safe to say my package never left the store properly. As in an employee was careless and left it on counter where i random passerby could have stolen it, and employee has stolen it, or it was never scanned. I have been on countless phone calls and have been led no where, even furthering my suspicion of this. The UPS store in poughkeepsie should be held liable and confess their mistakes, instead of treating a FORMER customer like a deranged psychopath. Every step i have taken as been on my own will, and all a ups employee has told me "sorry can not help you". If you pay for a service such as in my case paying for a package to be shipped out, then by all means this should not be a nearly month long process. From the sounds of it, i will be out of 300 dollars due to the incompetence of their employees. My suggestion to who ever is reading this, do not use this store or maybe any of their stores because even UPS store corporate have their heads up their asses. If you are prepared to cover the cost of lost/stolen items by all means go ahead. But if not, head my warning because all they will do is deny deny deny and send you through loops to make it seem like they are not the ones at fault. read more

Unprofessional, promised delivery time not met. Very expensive for international deliveries! FedEx or USPS would have been a better option. Address not correctly copied !!! read more

Terrible customer service. No acknowledgement when I walked in. The two men did not even lift their heads. A simple, "Hi. One of us will be with you in just a moment" would have sufficed and kept me from writing this negative review. Their wasn't even a "goodbye or thank you." The man that waited on me even got annoyed that I had asked for a receipt. These two guys need to know that a simple "hi" and "thank you" is what is most important when you are during with people. read more