Very accommodating and pleasant people at this UPS store. I have used them for shipping, printing and Amazon returns.

Reliable service when you need it. The employees are helpful and friendly. The hours of operation make it convenient for early morning and late night business. read more

The UPS Store on Ohio is great. They're always eager to help, and I am in and out very quickly. It's too bad they get ratings that don't have to do with their store. read more

Consumers beware: we sent our daughter's birthday package via UPS out of Lawrence KS and it never left the Salina Central Processing Center. I started receiving bogus texts asking me to click on a link to have my package redelivered for an additional fee. When I reported this to UPS there was no recourse other than getting reimbursed $100 plus shipping and I'm still waiting for even that to come through. Be careful using UPS. They seem to be compromised out of their Salina sorting center and there is no customer support in place besides a lame $100 reimbursement unless you insure the package for a higher amount. My daughter's package was full of sentimental handmade and unique gifts including hand painted wrapping paper. I'm still boiling mad over their lack of taking action on what appears to be an internal hack job. read more

Bryan and Melissa are your people if you have a complicated pack and ship situation. I had to clear a house after my mother passed and I had some odd sized items, fragile items and irreplaceable items. These people know how to pack. They also can get an odd sized item out the door for you. My 30" 100 year old desk provided a brain exercise for everyone concerned. Bryan did everything he could to get the desk out the door at a reasonable price. Everything arrived at my apartment in California neatly packed. The desk had to go freight and that coordinated beautifully. Bryan will keep in contact with you if needed. You will know any wrinkle in the shipment if there is one. Customer care is number one at this store. The little handwritten thank you note on the top of one of the boxes was just one more reason to smile when my items arrived at home. read more

There are internal employee thieves working at UPS. Beware of using this shipper. We shipped a $185 package and did not insure over the $100 default limit. Our package "disappeared" at the Salina, KS processing center, never to be found. A few days after we filed a lost package claim, we received a scam text stating that our lost package was found and if we paid a few additional dollars, it would be shipped back to our home. Only internal employees at UPS would have had this detailed information and our contact info. In attempting to report the scam and follow up on our lost package with UPS management, all we got was run-around. Going forward, we will only use USPS or FedEx (not sure how much better they will be?). But UPS has shown themselves to be completely unreliable and untrustworthy. It's bad enough that our package was lost but when you add an internal employee scam ring on top of it, I'm done. read more

The woman who handled my AT&T return was unpleasant and more than just borderline rude, had her phone to her ear the entire time she was "helping" me and seemed to expect that I would know whether her questions were being addressed to me or to the person on the phone with her. I would advise using FedEx or another shipping company if you expect to receive any kind of decent customer service. read more

Terrible service. Wouldn't work with me to get package delivered when I was home. Tiffany was terrible to work with as well as "customer service" representatives Jordan and Sabita. Please use another service. read more

How is this loser company still in business? One tracker says one thing then it claims something else. I 've called these idiots and was willing to drive two hours to pick up package lost for eight days. They 'd rather take two days to deliver something two hours away. Truly a person should consider themselves lucky to get their package at all from these total pathetic losers. What a lousy excuse for customer service I called to get an answer, she didn't know it and had no idea who would, big surprise. read more

Shipped a small item... Guy was snippy. Too lazy to change my old address to my new... He pissed me off. Manager fire the guy on duty on January 13 2018. At approximately 11 am.... I will find another place to ship from and I am new to the area... One guy blew a potential of 3000 shipping in a year, do that a few times and it adds up.... read more

Prices are higher than UPS, They always trying to sell more like boxes or special service. Take the time and go to UPS they are not a part of UPS only a drop off place. read more