Edit 8/11/20…read more I recently placed an order on Monday the 3rd and paid for shipping (better then standard shipping) and I've been calling and emailing them. I finally got ahold of someone and he was a complete asshole. First off when there's a issue don't be rude about it, he explained it wasn't their problem due to the fact "it left their facility" I know Covid has been an on going issue and I understand that but the fact I've been trying to call for days now and when I finally get someone on the phone I'm being spoken too with a condescending tone? I should be refunded my shipping I paid and at this point just be charged for the juice.... They have some amazing juice as I said previously in my post review years ago, I still had a issue with delivery and YEARS later it's the same damn thing. I'm from ny and I've ordered lunar harvest from the king of the cloud line up and it's amazing! Really wish the store was closer so I could actually go in! Check them out or online! Only reason I gave 4 stars is because of a shipping problem I faced the first time and now my current order is taking forever and it should of been here Monday but despite that they're amazing ! Go check them out!

It's a shame that this shop isn't closer to me because it's a great B&M! Not only is it one of the…read morefew B&Ms that does military discounts, but they have regular offers/specials for liquid. All their liquid is made to order, in house, in clean room. They have an great line of flavors that is always expanding to cater to their clientele. They are also one of the few B&Ms that opened because they are Vapers...respect. They're also releasing their own mod! Overall, the knoll is just a great place to go, hangout, and vape. They have my business!

I don't live in the area anymore but this vape shop is unlike any others! Absolutely the best!!! It…read moreis owned and ran by a WOMAN. I was a customer via my husband first then I also started vaping and they were incredibly helpful, nonjudgmental with my lack of vape knowledge, friendly, great discounts and rewards, and just an overall great vibe! I moved away and our new vape shop is also ran by a woman. I am proud to say I took a leap of faith and applied for a job with them. I've now been helping run 3 stores for over a year. I never would have thought that was possible without this woman owned shop in MD paving the way and erasing the gender stigma with vaping.

I have freeMaX vape device that had functioned properly. I stopped in to get a different coil that…read moremight improve my experiences with it. The VERY helpful staff provided me with excellent advice for a new pod and coil that worked out WONDERFULLY. Now I enjoy me device with more satisfying vapes and a tank that does not leak. Thank you for a knowledgeable staff.

My go to spot for years! Great people! Mostly just for juice....but it's the best juice at the…read morebest price!​

Not a bad place. I always feel welcome there; the employees of some vape shops can come off really…read moresnooty and higher than thou, but everyone I've seen working here is friendly and super helpful. Pros: Good service, good know-how, average selection of vape supplies and juices. Cons: Not so easy to find if you're not from around the area (it's tucked back behind another business), I've seen a wider offering of mech mod supplies and juices at other shops.

you don't get to have that small shop feel often if ever nowadays this is honestly refreshing…read morefeeling that you can get by going to the smoke because the people behind the counter are awesome. Don't know the man's name behind the cash register but he always treats everyone with respect and is a real good dude. He always sends my daughter out the store with something either candy or a toy and she's loves making the rare trip into the store. Oh yeah the value here is unmatched and you won't beat their prices anywhere.

Guys are super chill and helpful! Made it easy to find what I was looking for! Traveling and…read morewould come back again!

Horrible customer service. Should be called customer disservice. Shipping times are absurd. A week…read moreand a half and still nothing! Lip service from email contact. Find another supplier!

I was going to purchase my first vaporizer through Planet of the Vapes, but Planet of the Vapes…read morekept me from doing that. You see, they don't have telephone customer support, so I had to email them. Well, Jason replied almost instantly, but he said he was forwarding my request to someone else due to a certain question I had. So, I emailed him back to ask him to answer the other questions. Been waiting over 45 minutes for ANY of them to reply. When your sales agents are this complacent, it costs the company sales. That's what it did with me, and now I'm taking my business elsewhere. All 3 questions were simple questions that could've been answered in less than 15 seconds each, so I really didn't appreciate being put on the back-burner like they could care less about me as a potential customer.

This place is Great!!!! Price customer service you can't beat it!!! I recommend to anyone who's…read morelook for Great people who will help you with all vape questions this is the spot!!:) .....

I can 100% say you won't be disappointed with this vape shop. Mr. Chang and Gary are very helpful…read moreand won't steer you wrong. They make sure to keep the shop well maintained, clean, updated with newest products, fair priced and on point. Their customer service is on top and they make sure YOU come 1st. Ofc they are here to make $ but they aren't pushy or disrespectful in any way shape or form, they make sure you are satisfied. I love how they don't try to act as of they "know everything" and when in doubt help you figure out what you need by doing the foot work for you i.e. looking up info about products, inquiring about different items if you ask. They even offered to order in certain things if they don't have it/normally carry it. Their dedication shows in how the store is managed and it's refreshing especially in today's world. One of my favorite things is their rewards program as well, free bottle of juice just for buying things I'm going to buy every month regardless, Sweet deal id say. ((Ofc you have to acquire a certain #of points but duh )) They offer a variety of salt nic, regular juice, multiple brands of devices and pods. This shop has killer customer appreciation, various different flavors, brands, levels of nicotine you name it. Why go anywhere else when you can be appreciated and valued, not go broke and not have to worry about being taken advantage of if your new to the vape world!?! My advice-go to Against our odds!!

I was in there the other night and got helped by the gm there he got me 3 vape pens and some snacks…read morelol...I forget his name but he was a great help and great customer service.. if we can get more worked like this in the world or more business they treat customers good things would be better I the world Gm

This is my MOST FAVORITE!! Vape shop Ever!! I drive out of my way to go only to this Belair,Md shop…read more..the service is Top Notch!! Even my wife sees how friendly and helpful they are at this shop and the selection of products is off the hook!- Awesome!! And the value of the products I feel is great!! They have a loyalty program you sign up for with your phone number and you get points and free vape juice after so many purchases and other freebies! -Totally COOL!!! We love these bunch at Belair-never been to any other location because these guys ROCK!!!

Employees promptly greeted me and provided kind assistance. Store was clean and organized. Huge…read moreselection of vape products and more! Also had a great deal on disposable vapes that I took advantage of.