Bought a Hyde 4000+ rechargeable vape on March 16th on my way to Butte to work St Patties Day. Battery depleted in about 24 hours. Attempted to recharge to find it would not charge. Light came on and the unit got hot. Left charging overnight. 2 puffs and it indicated battery needed to be charged. Came back to Missoula after 2 days of purchase where I was told they have a 1 day return policy and refused to replace the defective item. Will not shop there again and will be spreading the word to everyone I know to no longer shop there. read more

I hope they are open on the 4th of July. Fingers crossed, by the way this place calls me the goat because I've been around for so long. Regardless. Of employees, they are nice to people and try their best and that's all that matters in my opinion. I'm trying to offset some of these reviews because it doesn't sound like they read the instructions on how to work their new vape. So they blame everyone else for their bullshit. This place is still a 5/5 in my opinion. read more

Legit I only go here the lady at the front desk is amazing and all the employees ive talked with are pretty spectacular idk if they know their shit or not i just look for good customer service and they've always treated me great read more

These assh*** trued to sell me a used vape with scratch's on it for $110 then when I took it back in 15 minutes they almost didn't take it

Went in with a problem and the associate working was so nice and helpful. I don't really know what I'm doing and I got everything figured out with his help. read more

The employees were very knowledgeable and helped assemble the things I needed with only 2 minutes left until closing! Store atmosphere is Spacious and inviting, large variety of products not just vapes and accessories! read more

Just moved back home from Las Vegas. The guy behind the counter at this place isn't being paid enough. Pissed I didn't get his name. Mid to late 20s but who the F knows. He could be 35. Anyway. I know he had a beard. Good guy. Knowledgeable, friendly as hell. Good dude. Not a doubt I'll be back. read more

Your store in Missoula isn't so great anymore. While I understand when people change out but it's to the point over the last month or so the store is constantly out of popular product and coils. Many of us are talking about it and experiencing lack of product availability in the store since new employees are now then. It used to be the popular items were always in stock but now we get the same story, " oh that will be in a few day's I just placed my order. That works for a bit but not forever. Hopefully you get it resolved so we can continue to support your business locally in Missoula read more

Well I'm changing my review for the Vape shop. I did give it a one star because of an employee but the owner contacted me and apologized about his employee and told me he no longer works there. So when I was in town the other day I stopped in to get some juice because they always have a really good selection of juice and the new guy was very friendly. I will definitely be back. read more

I went in just looking for some juice, and was helped immediately. At first I was disappointed to not be able to try out flavors, but the sales guy took his time to find out what kind of flavors I liked, and recommended a couple good flavors. When I got home, and went to fill my tank, I found that one of my bottles had broken. When I went back to the store, he took care of me no questions asked. He replaced the broken bottle for me, and even helped show me how to change the coils on my new tank. I felt well taken care of. read more

Best customer service I've come in contact with and any vale shop. Absolutely awesome atmosphere. The guys in there hooked me up with my first rig and taught me so much about vaping I didn't even know about. I have never reviewed anything ever. And this shops great service made me sign up and review! Thanks a ton for the help guys! read more

I am not sure why these guys tell people to keep their receipt and if anything goes wrong they assured me that they could return or replace the item when that is definitely not the case. I came in once because my pod has leaked through a 1/2 a bottle of juice and in only the 3 days that I have owned it and it tastes absolutely burnt. So today, only about 6 hours ago they replaced the coil when I came into the shop ever since then my pod has still been leaking juice and continues to taste burnt. I spent $65 on this product including the juice that its sucking up and they want me to come back into their shop each and every day so they can "fix the problem" rather than refunding me my money or replacing the vape.. I have asked to speak with the owner and the manager to get my refund or replacement or exchange because at this point I do not feel safe with using a product. I do not recommend this place at all they're not standing by what they tell their customers and they are not willing to help their customers. I have to go 20 miles out of my way every time I come to that shop. read more

I have been in this shop 3-4 times now and everytime they have the answers i need and the product i needed. Today needed a special charger and the guy 'magivered' it for me so it would work, and then didn't overcharge me! Smiling all the way :) read more

Way overpriced, mark-up much? Kid at counter was unable to answer my questions so he just started guessing it seemed like. This is the worst vape shop I've been to in zoo read more

I'm giving a one star because when I went to go get my first vape, the experience I had with the guy working there was the most unhelpful. Spent over 50$ and expected to already get help on how to take care of vape or how to fill. Nope. Then my vape was cracked in the glass so I brought back two days later and basically ended up being told there's nothing he could do, so I had to buy another one!!! Completely unhappy with this experience and the vape I am using now is soo hard for me to still use and I will not go back to that person working because I know from both of my only two times there I will not get satisfactory help. Now I'm $100+ out of my money and still can't really vape. I quit smoking 3 years ago and didn't want to go back to cigarettes so I wanted to vape and now I feel I'd have been better off with a pack of cigarettes.... I'm an understanding person and not very pick. I downloaded yelp only to give this review because I am so upset. read more

Awesome little shop, they went above and beyond today, making sure my partners piece worked correctly. it had been sitting for a while and needed some tlc. great shop and great customer service.... for a piece we didn't even buy there.... we will be back! we will tell our friends. read more

Ridiculously over priced and bad customer service. The guy was in the back room when I walked in and acted like I inconvenienced him. I will stick to online shopping for my vaping needs. Horrible customer service read more

I don't recommend; The manager with the club foot turned and walked away from the front desk to the back room when I walked in, so I waited and when he came back out, he gave me a seriously poor attitude and the fifty dollars I brought in with me was gone after buying two small items. Their work ethic was unorthodox and prices are overwhelming. Maybe just go to the gas station next door for your e-cig needs or go to a different vape shop if you don't want to have your day ruined. read more