My Father passed away on May 8th, this year. I called this florist from France and ordered a spray of white lilies to be by his head on a stand as I was told it was an open casket and there were already flowers ordered. Ann knew that I my heart was broken. I could not be there before he passed. There were problems here in France with the trains and the airlines striking. She knew this ! She also knew that I was having surgery soon and could not travel. So I asked that that she would send me a photograph before it was sent. Never did I receive anything from Ann, so on Monday morning just before the funeral director came to pick up the flowers, I was told by the person in the shop that Ann was not available, and they had a very busy weekend because it was Mothers' Day. I asked her as well to send me a photo, she said she would ... I never did receive one, but I paid the invoice. I am happy that this florist shop met their 'quota' for all the Mothers' out there, but sincerely they could not have disappointed me more with their horrible service. I sent flowers to my Father with them for quite awhile, and to be told they were too busy because he happened to pass away on a busy weekend? That the floral arrangement was beautiful? How do I know, they could not even bother to respect my wishes ... The girl in the shop could not even find the card that I gave Ann when the flowers were ordered the morning before visitation. They were ordered on the Friday before. You cannot imagine how sick this made me feel. I will never deal with these people again. They are unscrupulous and have no heart. BUYER BEWARE !!!
From what I have seen, there was a vase stuck at his head on a pillar ... it was white granted but not at all what I ordered for him. Be careful when you deal with these people !
Carol Van Oudenaren read more