A new, old business, this kiosk is new but ive dealt with the manager and two of the employees for…read morea couple of years now. They used to have a space inside of a large department store that closed earlier this year. So its great to see they still have jobs and I get to keep going to the same friendly faces and getting my work done as I have been. They've earned this and all the best .

From the owner: Fast Time Watch & Jewellery Repair began operating in 1979 providing Watch & Jewellery Repair…read moreservices to major department stores such as Sears Canada, Eatons, Simpsons and so many more. We have 10 locations across Ontario to serve our loyal long time customers and look forward to welcoming new customers. We have been providing Quality Watch & Jewellery Repairs for over 40 Years. Watch Battery Replacement & Link Removal While You Wait on all watch brands. We repair all types of Watches (including: servicing on battery operated, mechanical and winding watches, crystal/glass replacement, polishing Jewellery Repairs include: Chain Soldering and Repair, Ring Sizing, New Stone Setting, Fashion Jewellery and so much more. Great Selection of Leather, Metal, Nato, Rubber, Silicone & Smart Watch Bands (including a great selection of Timex Watch Bands). Free Installation with purchase. We carry nationally branded watches such as Casio, Citizen, Fossil, Maserati, Timex and so much more!

Highly recommend Aram…read more Initially I contacted the store on Queen st. They quoted me $55 to repair my disconnected necklace. When I sent photo via email to Aram, he was quick to respoded back. He quoted $25 for 1 hour service. I just picked up my repaired Jewerly from the store. Aram was very peasant to work with in person, he even lowered the price to $20 when he actually saw my necklace, fixed, even polished nicely. Now I am looking for more jewelries to repair.

Walked in, helped me right away, explained what I saw in this ring I got off Etsy, and offered to…read moreremove the debris for free! He is kind and knows what he is doing. I had to throw him a small tip, and if all goes well (or if it doesn't fit), I know I'll be back. He's got himself a customer. Thank you!

Some of the worst customer service I have ever experienced…read more I brought a stone here that I bought overseas prior. Joe looked at it, first asked if it was glass, told me it was upside down in the case, and it was chipped.. we got it from a certified gemologist and are very happy with the stone despite his comments, and wanted it turned into a necklace. (Side note: My partner happened to show the stone to another jeweller at another place and he was RAVING about how beautiful it was). I asked the daughter for advice on colours of chains, she was rude and acted as though I was supposed to know already. Im no expert in jewelry (and I told her that), and thought the employees would be able to understand that and give me support. They suggested an 18" chain, i thought I wanted it shorter - I suggested 16" and Joe said it would "be strangling" me.. and I asked if I could see where an 18" pendant would fall on me with one of their pieces they had there- it was lower than I wanted so I pushed for the 16". I ended up leaving my gem with them to have a clasp sized out for my piece. I received a call when it was ready and they said we could just come in or make an appointment in case there was a queue. We went in without an appointment, there was a line which was fine of course. I asked the daughter about our gem and she said she'd get Sonja. 10 mins later, I asked how long it might be for Sonja, and she pointed at a women standing there and said I was after her (did not give any approximate time). While we waited we saw two couples come in and receive poor treatment/no help from the son who was working. Someone asked if the jewelry was exempt from HST (during the government pause on HST timeframe). The customer wasn't clear on what was exempt from HST, and the son reacted like he had been asked this 100 times even though this just started. It sounded like a verbal eye roll, where he was telling her luxury items didn't apply. She proceeded to leave and he then said, "a little lesson there for ya" which was SO rude. Sonja came down and admitted she wasn't familiar with my piece which was fine, but Joe was out and would be returning shortly with pictures of the clasps. I asked if he could just send the pictures to speed it up, and it seemed like a problem so we just waited. Joe sent Sonja the pictures of the clasp options (probably from the parking lot) and she started showing us, then Joe came in a few minutes later. The first thing he said was, "what, they don't like the pictures?" and it was weird. After the customer service continued to be weird with working out the pricing between Sonja and Joe, I decided I didn't want to do my business there. I ended up taking my stone back and will take it somewhere else. They could've made $750.00 in sales EASILY within the 45 minutes I was there, but they kept dropping the ball at every opportunity. There is no customer service or sales skills with a single employee here, I'm shocked they've been in business for so long. Sonja was the least bad of the family members. The prices seemed fair, but I value the customer service experience more than this. The store is shabby and outdated, there no music and it's incredibly awkward to be in, I would never go here again and am shocked by any positive review this place has received :/

I was initially referred to Saunders Jewellers by a work colleague who was born and lived in the…read morearea her whole life. if anyone knew who to go to for Jewelry it was her. I have had many items created and others adjusted by the team at Saunders. I have experienced the best in customer care and service. I recommended Saunders to a number of friends and family and they were all equally impressed by the knowledge and experience of Joe and Sonja. in my opinion they are the best in Durham region.

I had my wedding set resized. I can absolutely say that I'm very grateful to be able to finally…read morewear it. They did a fabulous job!! Thank you so much Lynne

This is the only place I'll go for jewelry repairs. Excellent service. I also picked up a really…read moresweet pair of earrings for my daughter, and I'm eyeing some of their finer stuff for me!

Lovely items, but BUYERS BEWARE!! Management are highly judgmental and argumentative. Despite…read morefollowing return guidelines, I was treated terribly after making ONE return during the holiday season. I have supported this local business for years and had family go there to buy my Pandora Jewelry. I will NEVER set foot in that store again.

From the owner: Family owned and operated since 1989, specializing in custom design, jewellery repair, and watch…read morerepair with in house gemologists and jewellers!

I have been wearing a solid gold rlng for a number of years and following weight gain I was having…read more significant pain wherein it became necessary to have the ring removed. Upon visiting with my niece in Peterborough she recommended that I source out Bob's Watch Repair. Upon doing so I was astonished to be quoted $0,00 for the removal and it was completed in 3-5 minutes. Bob's son who attended to the removal was very personable and professional. The next that I have the desire to purchase jewellery or require repair relating to a watch, Bob''s Watch Repair will be on my priority list. Jack Cox.

Always my go to place for watch and jewelry repairs , great staff and Covid compliant. True…read moreprofessionals !