Staff was miserable! Took them 3 weeks to get me glasses because everyone ignored the note with my…read morepaperwork. I loved it there last year, this year... nope. They really all seemed like they hated the world. SAD!

The entire office was EXTREMELY friendly. Not sure who the previous rater saw, but definitely not…read moremy experience. Staff and Dr. was very knowledgeable and patient answering all of my questions. Great experience all around.

Really your supposed to be able to schedule an appointment online.... not happening. I have tried…read morefor MONTHS... not a single spot open ...EVER. Call the store and an automated blurb comes on ...press 1 to schedule with the Optometrist or talk to them 2 for a sales associate 3 to repeat the options. Guess what... it doesn't register any choice you make. The stores seem oblivious to this. So I guess we will look to fill our eyewear needs elsewhere. It's a shame because the glasses we got previously were great. I guess it pays to pay attention to your website and phone systems.

The girls who work here are so rude and have such massive attitude problems! They ask questions…read morethen ignore the answers and talk over the patient. From start to finish its a nightmare there!!! I wasn't even dome putting my contacts back in my eyes un the exam room andnfhey brought the next patient in and started his exam!!!!! Then the girl who was supposed to measure me for glasses was in such a hurry to do whatever she was doing she literally kept being like oh your done then and getting up to leave and I'm like no I need to order my glasses! She ended up just shoving my papers in my face and then leaving. I tried to order glasses online at home so I could ya know have some glasses?!?! They never did measurements so I had to drive the 35 minutes back there rhe next day for them ever so rudely to the 10 second measurement they should of done during my apt. I hate this place never had a good experience and will drive as far as I need to in order to go elsewhere.

Super friendly customer service here at Stewart's…read more Located in the Pearl St shopping center, this is the place that locals have been going to for years for their blurry needs. We stopped by to pick up a pair of eyeglasses that needed fixing due to the glasses chance encounter of a car tier. We stopped in to pick up the repaired glasses and it was a breeze taking to the workers here. The staff was professional and courteous. If your glasses need repairing and the eye pads are looking yellow they will replace them for free. What I also liked was the bantering with the staff. They really have some funny bedside (eye-side?) manner. Just talking to a worker here for a few moments you feel like you belong to the community. While on vacation here in Wellsboro or if your a local, this is the place to go to take care of your glasses needs. Hopefully I or my family will not need their services in the future, however; if more glasses get flattened I know where to go.

My last eye exam was with a doctor in Horseheads and the prescription I got from there was…read morecompletely wrong. I came here to Valley eyecare Associates. The doctor took the time to examine my eyes and gave me a correct prescription. She even commented that my old prescriptions were bad. I can finally see clear again. I cannot thank Valley eye care enough because I can see so clearly again I can see how close I can see a distance fantastic quality of care. I strongly recommend this location to anybody looking to get a pair of glasses whether you have insurance or not they will work with you.

I had really low expectations going in here, but I was so pleasantly surprised by my experience at…read morethis office. Everyone was very nice and it was a very pleasant experience to have an eye exam here. The cost was also very reasonable and the turnaround time on lenses/frames was quick.

Great locally owned business with polite knowledgeable staff. They're my new go to for all my…read moreeyewear needs.

From the owner: Serving the greater Elmira area for over 25 years - offering complete eyecare services for your…read moreentire family. We provide comprehensive eye examinations, glasses, contacts, sunglasses, sports eyewear - everything to keep you seeing your best. Design

This is a practice that has come apart at the seams, I'm chagrinned to report. Once the premier eye…read morecare practice in Elmira, Twin Tiers Eye Care Assoc struggles now to provide consistent, professional care. From poor follow through on ongoing commitments; to timely follow up on providing prescription renewals; to responsive, professional service to patients' request for follow up: this is a practice in need of lots of revamping and renewal.

9/13/2021 This pandemic does NOT bring out the best in people. Through out my appts have been…read morecancelled cancelled and cancelled again, initially it was understood as they closed due to mandates. My yearly exam has been pushed to 18 months, while they take on more lucrative patients and procedures to comp for the time they had to close and reduce visits due to COVID. I get it, I understand medical economics. Today, I get the call confirming an appt later in the week. Keep in mind I fall into several categories of "compromised" Including diabetes and Systemic Lupus, right now I am in an active flare of some sort or have a new auto immune issue altogether. I offered up my status, knowing my exams are generally 30 min or more with another person mere inches from my face I had the audacity to inquire if my provider was vaccinated. I was met with more hostility than their needed to be and a lecture of how that was their personal medical information. Ok I get that too, I worked in healthcare as an RN and a Risk Manager. Not one sentence was uttered that was remotely indicated anything reassuring about measures being taken or practice policy regarding protecting patient, staff and providers was given. State mandates temp checks, masks and hand sanitization and those are followed or at least they were last time my spouse visited. This all came on the heels of last year, when I received a bill (first bill delivered to me) that indicated I had 30 days to pay or I would go to collection and find a new provider. This came just after I received a letter returned as undeliverable that contained a payment made to them almost 2 months earlier. How did I know if I didn't get a bill.... periodically I go to my insurance website and look through the claims processed and found one for them that 1) I had not received a bill 2) I had not paid, so... we sent them a check. I replied to that poison pen letter with a copy of the envelope and check returned as undeliverable and expressed my frustration of this sort of tone being taken when up to that date I had not received a bill. Bottom line is the practice manager expects patients to be understanding that the postal system was more than flawed by returning their check, but it was inconceivable that I had not received two previous bills and it was my responsibility to ensure they were paid. Whoa..... They expect payment at time of service... that said, they lack the ability to produce an itemized bill at time of service, one that is required by most flex benefits accounts. This pandemic has brought about a more hostile, destructive attitude when dealing with patients. I suppose if you have the ability to pay 100% upfront, in cash and wait for insurance reimbursement everything would be fine. I don't fall into that category. I will say the physician I have seen there is top notch, and ordinarily I would be willing to put up with a lot to remain under his care. That said the ancillary staff from the practice manager down to reception can often leave a lot to the imagination. They expect certain leeway that they will not return to the patient. Considering we generally don't get behind on medical bills... these actions were way over the top. In the end I don't care what their personal beliefs are regarding anything covid, I just needed to know enough to ensure I was as safe as I could be and in the end they are unwilling to do that.... so take your chances.

I would highly recommend Clarity Eye Care! The staff is incredibly friendly and professional and…read morecare so much about their patients. I had an amazing experience with them!

The progressive eyeglasses were unuseable because the lens area was too small to support the…read moreprescription. After spending $1,378 on two pairs of glasses, I mistakely believed Clarity would stand behind its work. They said would "make us happy" and offered a refund, but then refused to answer many phone calls, emails, and letters when we asked for one. It is insulting to be treated by Clarity in such a dismissive and deceptive way. I have never been treated in this way by any business. I wish I could give Clarity zero stars and sue them in small claims court.