This is a practice that has come apart at the seams, I'm chagrinned to report. Once the premier eye…read morecare practice in Elmira, Twin Tiers Eye Care Assoc struggles now to provide consistent, professional care. From poor follow through on ongoing commitments; to timely follow up on providing prescription renewals; to responsive, professional service to patients' request for follow up: this is a practice in need of lots of revamping and renewal.

9/13/2021 This pandemic does NOT bring out the best in people. Through out my appts have been…read morecancelled cancelled and cancelled again, initially it was understood as they closed due to mandates. My yearly exam has been pushed to 18 months, while they take on more lucrative patients and procedures to comp for the time they had to close and reduce visits due to COVID. I get it, I understand medical economics. Today, I get the call confirming an appt later in the week. Keep in mind I fall into several categories of "compromised" Including diabetes and Systemic Lupus, right now I am in an active flare of some sort or have a new auto immune issue altogether. I offered up my status, knowing my exams are generally 30 min or more with another person mere inches from my face I had the audacity to inquire if my provider was vaccinated. I was met with more hostility than their needed to be and a lecture of how that was their personal medical information. Ok I get that too, I worked in healthcare as an RN and a Risk Manager. Not one sentence was uttered that was remotely indicated anything reassuring about measures being taken or practice policy regarding protecting patient, staff and providers was given. State mandates temp checks, masks and hand sanitization and those are followed or at least they were last time my spouse visited. This all came on the heels of last year, when I received a bill (first bill delivered to me) that indicated I had 30 days to pay or I would go to collection and find a new provider. This came just after I received a letter returned as undeliverable that contained a payment made to them almost 2 months earlier. How did I know if I didn't get a bill.... periodically I go to my insurance website and look through the claims processed and found one for them that 1) I had not received a bill 2) I had not paid, so... we sent them a check. I replied to that poison pen letter with a copy of the envelope and check returned as undeliverable and expressed my frustration of this sort of tone being taken when up to that date I had not received a bill. Bottom line is the practice manager expects patients to be understanding that the postal system was more than flawed by returning their check, but it was inconceivable that I had not received two previous bills and it was my responsibility to ensure they were paid. Whoa..... They expect payment at time of service... that said, they lack the ability to produce an itemized bill at time of service, one that is required by most flex benefits accounts. This pandemic has brought about a more hostile, destructive attitude when dealing with patients. I suppose if you have the ability to pay 100% upfront, in cash and wait for insurance reimbursement everything would be fine. I don't fall into that category. I will say the physician I have seen there is top notch, and ordinarily I would be willing to put up with a lot to remain under his care. That said the ancillary staff from the practice manager down to reception can often leave a lot to the imagination. They expect certain leeway that they will not return to the patient. Considering we generally don't get behind on medical bills... these actions were way over the top. In the end I don't care what their personal beliefs are regarding anything covid, I just needed to know enough to ensure I was as safe as I could be and in the end they are unwilling to do that.... so take your chances.

Really your supposed to be able to schedule an appointment online.... not happening. I have tried…read morefor MONTHS... not a single spot open ...EVER. Call the store and an automated blurb comes on ...press 1 to schedule with the Optometrist or talk to them 2 for a sales associate 3 to repeat the options. Guess what... it doesn't register any choice you make. The stores seem oblivious to this. So I guess we will look to fill our eyewear needs elsewhere. It's a shame because the glasses we got previously were great. I guess it pays to pay attention to your website and phone systems.

The girls who work here are so rude and have such massive attitude problems! They ask questions…read morethen ignore the answers and talk over the patient. From start to finish its a nightmare there!!! I wasn't even dome putting my contacts back in my eyes un the exam room andnfhey brought the next patient in and started his exam!!!!! Then the girl who was supposed to measure me for glasses was in such a hurry to do whatever she was doing she literally kept being like oh your done then and getting up to leave and I'm like no I need to order my glasses! She ended up just shoving my papers in my face and then leaving. I tried to order glasses online at home so I could ya know have some glasses?!?! They never did measurements so I had to drive the 35 minutes back there rhe next day for them ever so rudely to the 10 second measurement they should of done during my apt. I hate this place never had a good experience and will drive as far as I need to in order to go elsewhere.

I have very sensitive eyes and the glasses I've gotten from other places have given me headaches…read more Dr Plow is super smart & pays incredible attention to every tiny detail. He listened to my concerns and made sure every element of my Rx was perfect! These are the best glasses I've ever had!!! His staff is also incredibly educated & helpful & kind. No one had ever told me before that wider frames could make headaches worse by the way light reflects in sideways & from behind! But Dr Plow's staff knew, and they educated me & taught me how to read the little code #s on the frame labels to look for my best #s! Now I have the most perfect glass in the most perfectly-sized frames and no more glasses headaches! I can't recommend Dr Plow and his staff enough! They also have a wonderful selection of frames in all different styles!

A great experience from start to finish... Everyone was kind and friendly.... Joyce Hayduk the…read morelicensed Optician was fantastic... I will always go there... And I've never gotten so many complaints on my glasses... All the way around a winning experience!

Staff was miserable! Took them 3 weeks to get me glasses because everyone ignored the note with my…read morepaperwork. I loved it there last year, this year... nope. They really all seemed like they hated the world. SAD!

The entire office was EXTREMELY friendly. Not sure who the previous rater saw, but definitely not…read moremy experience. Staff and Dr. was very knowledgeable and patient answering all of my questions. Great experience all around.