Local. Best way to describe the experience.
When a business portrays itself as not only accommodating, but says it will make exceptions to fit your personal needs on your wedding day, it feels wonderful.
When they wait until you are contractually into a "no-refund" time window, that then leads into a global pandemic, to inform you all of those verbal "concessions" will now cost you extra if you choose to include them? You then feel like you have been low-brow duped into a legally generic price gouge for some extra dollars.
Even more infuriating is the lack of empathy to any of our concerns as the pandemic and business closures proceeded. The Wallace informed a local electrician to proceed with a $2000 upgrade (which was for basic electric needed for a live band that every event venue should have) to their property in support of our wedding plans, after a stay at home order, knowing our planned wedding date was cancelled, and then had the electrician contact us for payment.
Given the pandemic and government enforced restrictions, we were forced to cancel our wedding plans and instead married in a private ceremony without a formal reception. Not only did the Wallace not even discuss providing a refund for cancellation due to an unprecedented act of God that EVERY other business in the country has offered, she did not even have the decency to reply to our email. We received so much support and flexibility from EVERY other vendor, that it was clear The Wallace stood out as distant, uncaring, greedy, and in-flexible when it came to the issue of losing our wedding day.
Do not be fooled. This is not a customer oriented business. This is a lady, with some inheritance land, trying to price gouge wedded couples to pay for needed upgrades the owner is not able to afford because of poor business modeling. read more