I would not of given this company (The Watch Hospital at the Trafford centre) any star ratings at all but had to give 1 star to complete this review, I am totally dissatisfied with their service, I took in my POOLMATE SWIMMING WATCH (water proof) for a simple battery change, I handed my watch over to an assistant stating the type of watch, I collected my watch an hour later, everything seemed fine until I went for a swim, my WATER PROOF watch flooded with water then of course stopped working, I took It back the very next day, I left the watch with them for couple of days so It could be sorted out, only to be disappointed and told that they could not get the watch working and that they could do nothing about it, they did highlight that It stated on the receipt (Not tested for water resistance) Yes the company have pretty much protected themselves so I could not argue this, I am very ANGRY! about the way this has been handled, i did not receive any proper advice to state that I would need to test my own water proof watch and that It may leak after a battery change! this company has shown a level of incompetence here yet they claim they are professional! I certainly would not say this company was professional as the name suggests, don't be fooled by this, My watch cost me £110 with addition to this It cost me £14.99 for the battery replacement again I did not get any money back! I should of been made aware of the risks after a battery change before they took my money! then I could have made the informed decision whether to take a risk or not, had I of known I would of taken my watch to a competent dealer. read more