This hotel has been great! We have truly enjoyed our stay here. The view from the rooftop is Che fico! The staff is friendly and attentive. The location is AMAZING. We loved the neighborhoods on either side around us. Best spot. read more

My wife and I stay here when ever we are in Florence, one of my (our) best hotel experiences at this hotel. Our last stay could not have been better. Up-graded to their premium-deluxe rooms, floor to celling french doors, 2 balconies, huge bathroom. Fantastic and very prompt staff (something that truly separates this hotel from others in Italy) More review and pictures to follow, but as side note add the breakfast to your room ours was free but its is totally worth it. Have it delivered to your room relax and enjoy the morning. (oh and order everything!) read more

I have never been to a nicer hotel with such an attentive and amazing staff. They truly helped make our vacation the most enjoyable one yet! read more

We had the pleasure of staying at The Westin Excelsior in December 2015 for our wedding. The staff were accommodating. We travel with my daughters who had their own room. My youngest just turned 16 years old and they sent her fresh strawberries, brownies and Champaign(for adults). The day we married we had fresh fruit, pastries and another bottle of Champaign as a congrats! We worked with a few of their wedding coordinators/planners who were wonderful! They understood what we wanted and needed. It was our first time in Italy and what a pleasant experience it was! They were professional, and always so HAPPY to see us all. I would love to return! This is a hands down 5 star experience! read more

See all

This may be the best hotel that we have ever stayed in! When we arrived late in the day, we were greeted nicely by the front desk person. She acknowledged our gold SPG status and gave us free drinks at the restaurant upstairs. She showed us to our room, drew the curtain, and opened the door to the balcony to show us the beautiful view overlooking the square and the river. There was chocolate on the bed and a lovely bottle of wine provided with fresh fruit decorated by a yellow cymbidium orchid. Our SPG status got us free wifi, which worked well. The hotel is very clean and in a location that is within walking distance of many sites. We grabbed drinks at the restaurant upstairs and took part in the appertivo (7-9, drinks are 18 euros); the restaurant offered a great view of the city. We ate at the restaurant downstairs also, which had a good filet. In addition, the concierge Andrea was very helpful with restaurant recommendations and made a reservation with us. There is no in-house spa, but you can use the one at the St. Regis across the street. We saw Duran Duran exiting the St. Regis from our balcony. We also saw the cars displayed for Modena Cento Ore. The square can sometimes get a bit noisy, but I was usually too tired form sightseeing to notice. The service here was exceptional; the staff was friendly; we had a great experience and would come here again. read more

I was very impressed with the service, decor, dining, and overall experience of this hotel. It definitely lives up to its 5 star status without the insane pricetag. Our room was newly renovated and had the perfect combination of classic Florentine style with a modern twist. Everything was impeccably clean and beautiful, especially the stunning marble bathroom. The service was fast, friendly and went above and beyond expectations. They have an amazing buffet breakfast that features American dishes, Italian and French pastries and some fresh italian hot foods like potatoes, spinach and broccoli in olive oil. The roof top restaurant and bar offers a 270 degree view of the city and has a lovely aperitivo layout. Try one of the SuperFoods cocktails! They are inventive and delicious. They have a lounge area where the light snacks are served which include mussels, salami, sundried tomatoes, and cheeses. Spend an evening at sunset there. That being said, the hotel is away from the bustle of the city center but only a 10 minute walk from the major sites and a 5 minute walk from the shopping. I will definitely stay at this lovely, well priced hotel again. read more

The best service I experienced in Europe during our trip traveling in Italy and France. Warm, friendly, tireless help and attention. The front management was so amazing-especially Francesca-that we decided to stay there just for the attention and welcome we received. The room was impeccable, the bathroom had a huge tub (two of us fit in it...) and shower, the room was gorgeous, decorated reflecting the historical values of the hotel. We had such an amazing sleep, that we overslept the breakfast (not happy...since we heard it is tremendous) woke up at 12 noon, asking for an extension on check out. The location cannot be better, do not loo further! read more

Rooms are stylishly decorated. Bathrooms need updating. Staff are very friendly and helpful. Andreas was very informative and helpful. read more

The Westin Excelsior - Room with river view - Hotels Near Me - Florence, FI

See all

Excellent location, great view of the Arno and Ponte Vecchio, nice square right next to historically significant sites. Plenty of nearby cafes and shopping. Excellent concierge and service. Our top pick for Starwood property in Florence. read more

This restaurant was highly overpriced but if you get just a glass of wine or coffee and enjoy the view, it's worth it. We went around 2:30 when it was rather empty and ordered two glasses of wine for 12 euro each and sat for at least hour enjoying the view. The coffee would have been about 6 euro for an expresso. Again, definitely overpriced... But the view was incredible. Beware, we noticed on the menu that between the hours of 7-9pm, drinks are a minimum of 18 euro each. read more

See all

Enjoyed the rooftop bar for pre-dinner drinks. Staff is amazing, views are breathtaking. Best of all, they offer an incredible snack buffet/spread from 6-9 PM, comes free with the purchase of one drink. Delicious food and drinks. Dress to impress. read more

I really loved this hotel . The rooms were spacious like in the USA . It was in a very good location in the heart of Florence and walking distance from everything.The bed was amazing . I came here from Venice and this is the first time I had slept in days because the bed was similar to my bed in Florida USA lol . The roof top had amazing panoramic views of Florence . The gym wasn't huge but I loved it . It had everything I need it . The only thing is it seemed very hidden like down some stairs through a path . I even got lost trying to find it . The breakfast buffet was very very good . The only thing I didn't like was the bacon . It seemed they bake it so it was hard and not crunchy. The bacon in the USA is fried and perfect . I also saw a market right in front of the hotel . I guess they put it on the weekends because this was on Saturday so that was nice . It had nice shops . The front desk customer service was amazing . I will for sure stay here again when I come and visit . read more

Absolutely beautiful hotel in a perfect location. Amazing decor and the staff is very friendly. The rooftop bar is breathtaking but expensive of course. You have to go up to see the view though, worth every penny you spend on drinks. Room is gorgeous and spacious as well. Gorgeous read more

located a short hop skip from the main train station in florence, staying at this hotel was quite the experience.... as soon as we checked in, they informed us that there was a mistake in our reservation and with no questions asked, gave us the proper room that i needed, with just a small increase in my original room rate. all the staff...from the concierge, to the front desk, to the housekeeping, to the people in the restaurant downstairs...were all very very kind. as for the room we had...amazing...like how i wanted ALL my rooms during my vacation to be...large room, furnished "plushly", with uber high ceilings to boot...amazing room and easily one of the nicer hotel rooms ive stayed in (outside of Vegas of course) one of the best things about the hotel was where it was located...literally a block or 2 away from everything there is to see in florence AND being that it was located right along the river, there was never a point in time where we got lost looking for our hotel... a bit pricey BUT would definitely recommend AND will definitely be back to stay there as well... read more

Very impressive lobby, decent rooms! Staff very polite and friendly.

If you are visiting Florence, you really only have two choices-The Westin Excelsior or the St. Regis. While the St Regis is the St Regis and will always be a great hotel, the Westin Excelsior is only a few feet away and is owned by the same company. Interestingly, the Westin Excelsior is grander than the St Regis particularly the lobby despite the more affordable room rates. The hotel service is exquisite from the front desk to the management. The location cannot be beat and you are within walking distance to all the major sights from the Uffizi Gallery to Gucci's first store. The lobby and breakfast service is impeccable. However, the hotel loses a star due its rooftop restaurant Se-Sto on Arno. The frustrating fact is the hotel wastes spectacular views of the city on this poor excuse of a restaurant. From the inappropriately poor food quality to a truly incompetent wait staff (2 hours from order to food on the table? Yes, 2 hours), this restaurant was misfiring on all cylinders. In a country known for its food how this restaurant continues to exist is beyond me. Perhaps Marriott could contract with Buca Mario to open a restaurant in its place. Overall, stay at the Westin Excelsior and you will be happy, just visit the roof top for the views and not the food. read more

The location is excellent, right along the water and walking distance to all of the historic and notable parts of the city. The hotel also has historic beauty and charm, which if you travel also means the rooms are just ok. Nothing wrong with them, just nothing outstanding either. We had a "deluxe" room with a king bed and "rain" shower in the bathroom. The view from the room was nice with a direct frame of the cathedral. Speaking of views... a key feature is the rooftop deck restaurant/bar, the view of Florence is outstanding stand after sunset. We had drinks/dessert here every night we stayed. So while the rooms could use a remodel I'd stay here again, and even if I wasn't staying here I'd try to grab a nightcap on the roof. read more

You pay big money for very poor service and old, not taken care of room. They clean very badly: dusty everywhere, moldy in the bathroom. When you call for a service, they don't pick up, then someone else does it, promise to call back and never do that. The only good think was the view to the city. read more

See all

Well the management did respond to my complaint. It's solved. I should point out that the view is worth than $400 per night. But service don't. read more

I spent 7 weeks here in 2011 for work and have to say that everything about this hotel is great. The concierge is professional, knows Florence well, and is happy to share knowledge. The front desk and meeting staff were friendly. The breakfast is wonderful, including made to order omelets ... or really anything else you require. I had a room overlooking the bar next door which regaled me with Moby's Play for at least 5 weeks straight, but even that wasn't a big deal. It's close to the center of town, a 15 minute taxi ride from the airport and a 10 minute walk to the train station. Try to get a room overlooking the Arno... the views are what postcards are made of. I also recommend walking across the square to the St. Regis for dinner (filet mignon - A+) or drinks... the lounge is amazing. read more

Beautiful place right on the river in Florence. I had drinks on the rooftop bar which was classy, had great cocktails, and offered breath-taking views of the city. Highly recommended. read more

We stayed in April for 3 days and the hotel is amazing... The Concierge team is just top notch,they are extremely helpful and knowledgeable before and during our stay... The location is superb,walking distance to everything... Will stay again for sure read more

Very nice hotel with clean rooms and friendly, professional staff. The food they have is among the best I have had at a hotel. The location is fantastic as it is between the two parts of the city that are basically walking areas at night and the weekend. Go here to stay, or choose one of the smaller hotels that may have more of an Italian vibe, but won't have the service level quite like it. read more

This place is luxury at it's best! The views on top in the restaurant are the best in Florence bar none! Got a spectacular river front room which was quiet, elegant, and just plain spectacular. Service was professional, friendly, and efficient. read more

Lovely place. Old world elegance. Not the most modern hotel. Expensive, but conveniently located.

Fantastic SPG Property on the Arno River. Massimo the Concierge will take care of whatever you can drum up! One of the top locations in Florence, Close to Galleria Uffizi, Ponte Vecchio, Belvedere Tower, Duomo.... all within walking distance. Valet Parking takes forever...this is not limited to this hotel, but Florence in General.... Massimo took my car and "found" parking for me each night, though. read more

Beautiful hotel. Large spacious room. Gorgeous marble lobby. Turn down service. Excellent location. Walking distance to train station. Helpful concierge staff. Would stay again. So much better than the Intercontinental in Rome. Free wifi in the lobby. read more

This might have been the all-around best hotel I have ever stayed at. My husband and I stayed here for 5 nights on our honeymoon and both of us were just amazed with the service, the decor, the room comfort, and the views. During our stay, we chatted with the concierge every day. They set up dinner reservations, recommended restaurants, and just made our experience at the hotel and in Florence truly memorable, and they did it with true professionalism and a smile. Our hotel room was also incredibly clean and comfortable. Even the in-room dining service was a pleasant surprise. After about 8 days of traveling, I was dying for some fruit. We ordered a 12 Euro "fruit assortment" in desperation, which we expected to be a tiny fruit cocktail dish. Not at all! We received a bushel of whole fruit--bananas, apricots, plums, cherries, kiwi...it was amazing and so unexpected. This is just an example of the true value of this hotel. They dont gouge you for everything as many seem to do. They even provided free coffee in the lobby, which just cannot be taken for granted in Europe. We also used the fitness facilities. I know Westin has their whole "Westin Workout" thing, but not all Westin gyms are created equal. This one was great. Tons of equipment and all in good condition. Lastly, the hotel restaurant was excellent. The views of the river and much of Florence are unrivaled, and such a great setting for a romantic meal. The food was also delicious and the service was great. I only hope I have the chance to stay at this hotel again in the future. read more

went to the bar SESTO on the top floor: the view is magnificent!! but the service is very bad: slow, not helpful, young children not knowing what to do served us!!!! really bad. read more

The Westin Excelsior - Hotels Near Me - Florence, FI

See all

Excellent location, But my room was dated and run down. Had the superior deluxe room with river view. Was upgraded for free. Wifi was spotty. Beautiful lobby, but expected a lot more from a Westin (and the online pics). As an spg gold member I have stayed at over a dozen Westins. Concierge desk was good and so was their customer service but - would not stay there again. read more

The location was fantastic! Steps from delicious dining and all of the sights of the city. The concierge was exceptional! They provided us with outstanding recommendations. They were always helpful and friendly! read more

Wonderful hotel!!! The rooms were very large and high tech, the Beds were extremely comfortable and the location was perfect!!! We easily walked to the duomo, to the uffuzi, and other touristy spots. Still, the hotel was very close to authentic restaurants and shopping markets. Daniele, the man outside helping with bags and cabs, was so kind and welcoming. Will def stay here again. Thanks! read more

Best place to have coffee in Florence. The terrace is fantastic. Be warned about having drinks up there in the evening, because all drinks cost a minimum of €18 between 7 and 9 pm, different from their normal prices. The downstairs bar is very nice in winter and the prices do not go up between 7 and 9 pm. read more