Went to iWorld connect in Regina to feed my need for new toys. Must say, had a great experience. I…read moreundestand they are a "Premium Apple Reseller" instead of an "Apple store" but you must admit...they do a pretty good job at providing the experience. Great product knowledge and I had fun. I am in sales and i was pleased with my interaction with thr manager Michael. Had a problem with one of my purchases, they took care of all the warranty work for me. Look forward to all my future visits to the store. Thanks Michael Lund Taylor Volkswagen Regina,Sk

Wouldn't receive a quote from JEREMY on a product. Kept calling for updates on the quote, finally…read moregot an answer from him saying due to conditions they couldn't make the sale. Which is completely fine, as long as I have an explanation, but does not explain as to WHY I NEVER GOT THE COURTESY CALL TO EXPLAIN THEY COULDN'T DO IT INSTEAD OF LEAVING MY HANGING. Because of this terrible customer service, I will never step foot in a Prairie Mobile again. Round of applause for Jeremy guys!!!

The first sales person I talked to did not know how to answer simple questions like "does this…read moreproduct need an external power source?" Then they wanted to charge a 50 bucks restocking fee when I returned the defective product the next business day. Also while I were trying to resolve my issue with a sales person, the manager was loudly and in front of everyone, complaining about and bad mouthing another customer she had dealt with on the phone, to someone at the front desk. That customer's problem? The 50 dollar restocking fee... Extremely unprofessional and made the whole process uncomfortable. Will never go back and will not recommend to anyone.

Worst service and after care I have ever received. Took 9 weeks to repair my phone that had…read moreextended warranty, had to pay $157, ok. My phone came back without the battery, they don't sell batteries, I had to go to the battery house to buy a battery another $54 open my phone everything was completely wiped out. The only reason to fix a phone is so you don't lose all your contacts and pictures. Really the worst experience and totally mislead. I could of gotten a new phone, lost all my pictures of my sons wedding, dads funeral a trip to Cuba. These people are totally unproffesional and misleading, untrained staff that don't have a clue what they are doing. Don't ever buy a phone there and please never hand over your phone to them for repair. I don't even know if I got my own phone back or not. CZ

Attempted to cancel my warranty less than 24 hours after buying it, reprasenative that I purchased…read morethe warranty from said it was for 2 years. When I got home and checked my receipt it said I signed up for a 5 year warranty. The receipt says can cancel within 30 days by calling in or chatting in with no fee. When I initially chatted in I was told I needed to wait 30 days, advised the representative several times that I would be charged and that's why I'm reach out less than 24 hours after purchase. Representative advised I needed to chat back after 30 days, advised I don't want to be charged because I've already chatted in, representative advised to take screenshots of the chat. I chatted back in after the 30 days and was told I'd be charged the cancellation fee, I attempted to escalate as I had already chatted in and was told I could chat back in after the 30 days. I was charged the cancellation fee in the end. I will never buy another item from Best Buy, your company messed up and I'm now losing over $200.

Don't shop here. I needed a new laptop for an upcoming (in…read more2 weeks) online interview. I drove two hours one-way to the Regina store, only to find they didn't carry the laptop I wanted. So they had it sent to my mailbox. I was assured that the laptop would make it in time. But apparently their laptops can't ship to PO boxes. Good thing their employees know that. Thankfully I was checking the shipment because I didn't receive ANY notification about this issue. I called Best Buys customer service to have the address corrected. After more than a week with no changes, the laptop was shipped back to the depot. Its already missed my interview. The reason I bought it for. The cherry on top of their customer service: the won't send the laptop anywhere. They won't mail it. They won't send it to another store. They don't even have it at the Regina store. The only option for me is to drive another two hours one-way to Regina. For. A. Refund. A refund. Does that refund include time and money for the now eight hours of driving involved in this? A refund won't undo how I had to scramble and find an alternative solution to do my interview. And the way their system works, I can't call a store directly. I have to wait for them to call me. I don't know when, sometime in the next three days. That's convenient and I'm so glad we live in the age of communication. Never shopping here again. I'm telling everyone too.