Excellent customer service, respectful of property and did and amazing job. The finished the job…read morein a timely manner actually ahead of the schedule which was great!

Do not hire Chris. He promised us a new porch (3-season room) in 6-8 weeks. 6 MONTHS later the…read moreproject is still not complete. 6 months of nonstop delays, excuses, and broken promises. At some point during the project we found out that he still hadn't ordered the Eze-breeze windows even though he took our money for them 2 months earlier (specifically called out in the contract)... Absolutely ridiculous. We've later heard from multiple neighbors about similar issues and delays. Seems to be a common issue with him.

We found Mike (the owner) while looking for a contractor to finish our basement. Mike had the best…read moreprice and shortest time! He works with a team of sub-contractors to get the job done. He also warranties his work for a year after completion and he handled all the permit paperwork. He gave us the option to do some of the work ourselves to help lower the total cost, but honestly, his price was very fair and it was well worth his professionals taking care of the job. 1 year later and the basement looks amazing, the Craftsmanship shows and we will definitely reach out again for future projects. (900 sqft basement with added half bath, office, family room weight room and storage)

I hired Titan Custom Carpentry to install new hardwoods in my house, for some kitchen renovations…read moreincluding a new backsplash and walnut countertops, siding repair and a bathroom counter install. We were very pleased with Dave's (the owner) responsiveness, knowledge of his industry and attention to detail. I wouldn't hesitate to recommend him and will use him in the future!

I had an addition put on my house in 2016. On Tuesday (03/26/19), I had a problem with the sump…read morepump and contacted North Carolina Exteriors since it's under warranty for ten years (I have documentation from North Carolina Exteriors verifying this). The young lady that answered the phone told me the pump would only have a one year warranty. Once I told her I had the documentation they gave me with a ten year warranty, she asked me to email what I had to her. I did and, after a week of email exchanges, I am still unable to go home because I cannot use any water. Here is the information on some of the email exchanges: I sent two documents from North Carolina Exteriors with the warranty information (labor and manufacturer) they gave me when the project was completed. Apparently, they didn't have it or didn't want to be bothered with looking it up. They responded with giving me the name and number to the plumbing company they used to install the pump. I called the plumbing company and was told I called an incorrect number. I emailed North Carolina Exteriors to ask if they could contact the plumbing company because the number I called was incorrect. I also specifically told them that the pump is exposed and I can't use any water. They responded by telling me to look at the pump so I can let them know who the manufacturer is. So, all this time, they had no idea who the manufacturer even was... I checked the pump and sent a picture of the plate on the pump with all of the information she needed (company name, model number, serial number, etc.). I also sent a picture of the exposed pump. (more email exchanges - a couple I had to follow-up with to get a status because I didn't hear back) On Wednesday, they emailed me stating, " The owner of the company is out of the office till Monday. When he returns he will meet with a plumber and see what he says." This was my reply: I am sure the owner realizes that I am unable to use any water (shower, restroom, laundry, dishes, etc). His expectation that I wait almost a week just for him to speak to a plumber is unreasonable when he, or someone else, can easily contact a plumber over the phone to get this resolved as soon as possible. Please let him know that, while I am not expecting him or anyone else, to drop everything for this, I do not understand (or appreciate) getting the runaround to the point where I cannot even be given correct information about who is supposed to fix this. It is very disappointing to be treated this way after the completion of the addition. Customer service and good business practices are not supposed to end once construction is completed. Please advise him that I would like a response ASAP to my previous email questions. I am trying to be as proactive and helpful on my part, but I cannot do that without getting the answers I need. I got no response to this email and had to follow-up the next morning for a status. I then heard directly from the owner, who said he was sorry this was happening. He also said he was out of town and would be happy to look into this when he returned next week. He suggested I pay out of pocket for a new pump and labor (I am responsible for labor, which is fine). If they had given me any accurate information or decent customer service up until this point, I might have done that. But since I have no faith that they will come through, I am not going to pay out of pocket for anything that I am not supposed to. Email exchanges after this are with the manufacturer and the company that supplied the part. They were both very helpful. I contacted a plumber I know is trustworthy (he's done work for me before) and am waiting to hear back from him as to when he can fit me into his schedule. I wish I could say I trust North Carolina Exteriors enough to use a plumber they'd sent, but (for obvious reasons) I haven't felt like I can. It is now Saturday and my level of frustration is growing. I have been out of my home for almost a week with no resolution in sight. Had North Carolina Exteriors given me the correct information for who to contact at Liberty, this might have all been taken care of by now. I really believe they should have contacted Liberty themselves to handle this, but that's just another instance of their poor (and uncaring) customer service skills. Also, for them to give me incorrect warranty information (more than once) is unacceptable. I have a document from North Carolina Exteriors saying the pump is covered for 10 years. They told me over the phone that it's covered for one year - until I sent them the documentation they sent me. When I contacted Liberty, they advised me that it's covered for 3 years and is still under warranty. So, once they have completed the project, you're on your own. And don't bother trying to be as helpful as possible by doing their jobs (administratively, researching information, making phone calls, etc). They don't appear to care one way or the other.

CAVEAT EMPTOR!!! The…read moresupplies were supposed to be delivered all on Friday before the job started on Monday. They changed the delivery of siding material but failed to tell me about the change so I waited around to make sure of the placement of material. When I called the home office and talked to them, they admitted they forgot to call me. The initial Project Manager was lousy and pathetic. He didn't show up when he said he would on two occasions and another occasion he called 3.5 hours after he was supposed to show up to say he had got tied up at the office and wouldn't make it. There was not enough supplies delivered to complete the job and the workers had to stop the job until the next day when the rest of the supply was delivered. The deck was not installed according to the contract. The deck was supposed to be installed 3.5" below the screen line but was installed flush to the existing screened in porch. I called and submitted a concerned and wanted to talk to management about the numerous and major shortcomings of the Project Manager. I was contacted by the owner the next day and was told that this person would no longer be working for the company in three days. The owner apparently knew that this person was leaving and did not monitor his performance properly. I informed the owner during this phone call that I had at that time 3 pages of problems that had occurred with the Project Manager. The owner assured me that a new Project Manager would be on the job the next day. The next day I showed the new Project Manager the problems left over to include the deck being improperly installed. The owner discussed a solution to the deck being installed wrong and we agreed to a simple fix. The next day the owner tried to blame inspection concerns with the reason why the door and lattice strips could not be completed, when the remaining issues had nothing to do with what the inspectors found wrong. The second Project Manager said the screen, door and detached gutter could all be fixed in 2 hours but he had other jobs to go to and left. No one showed back up until the afternoon of the next day. No sense of urgency to fix the problem. The two Project Managers and deck worker tried to convince me that a temporary railing could be installed just to pass inspection and then the railing removed after the inspection. I asked them if this was legal and they said no but is common practice and that the railing would have to be reattached to the deck when we went to sell the house. At the completion of the project the owner sent the Project Manager over and told me that the owner had texted him and that I was to give him a check for the completed work. i called the home office and ask them if they accepted a credit card for final payment and Sandy said "yes" but the owner said he wanted a check to complete my payment. No apology was offered during any of this process. The good: work is of the utmost quality and the owner did give me a 10% discount for the trouble but only after a colorful and lengthy discussion. They did do staining around areas of the deck that was bare due to removal of existing stairs. In conclusion, I now have four pages of concerns and items that caused a delay that could have made this project a simple and painless process. Yelp is welcome to contact me for this information. I do not feel that this company treated me as a valued commodity.

Engaged this company in 02/2023 re: a significant home renovation. Signed a contract with an…read moreexchanged of ~$50K in 10/2023. Spent the next 7 mo. meeting with vendors, material selections and pricing aspects of the project, etc. 05/24/24: Notified via a 3-way phone call (myself, husband and owner) that the owner would not be finishing the project. Excuse shared was r/t distance of property (Chapel Hill) to his business based in Raleigh. Owner invoiced later that day of what he believed he was owed of the ~ $50K. We requested itemized vendor invoices to justify what he had invoiced. Interior Designer and his invoice was not itemized. Owner became disrespectful in his communications. Communications from that point on moved to written with delivery sent via USPS certified. We sought legal counsel and felt owner was in breach of the contract x3 points: 1. Time frame project was to start & finish 2. Never notified us in writing (at least 10 days in advance) to terminate contract. 3. Owner did not honor to jointly secure a construction mediator in the event of a monetary dispute. From 05/24/24 owner retained ~$28K of our unused funds after terminating the contract. This action is a violation of Chapter 75 of the North Carolina General Statues of unfair and deceptive trade practice. The monetary dispute only involved funds used to purchase materials, services and his time/travel. 09/16/24: We filed litigation against Tobin Construction, LLC through the Wake County General Court of Justice, District Court. 10/17/24: The magistrate ruled in favor of us mandating the owner to pay the disputed amount + 8% interest retroactive to 05/24/24. This is not a contractor anyone should consider. Please let our experience save you from this nightmare.

I purchased my Tobin construction home June of 2019 and moved into a beautifully finished home with…read moreupscale finishes and excellent attention to detail. Any minor problem has been so easy to reach out to Brian about and handled quickly and correctly. My pup and I love our screened in back porch in our Durham home! I would recommend Tobin construction to any friends or family looking to build a home in the triangle area!

This company remodeled 2 of my properties. The owner Thomas Brown is a helpful and friendly guy who…read moretakes his job seriously. He has done an excellent job on my roof renewal on my first house. He also remodeled my second house completely from the hardwood floors to my new windows and to my bathrooms. I will definitely work again with this company.

I definitely give this company 5 stars. James is so professional and the quality of work is…read moreimpeccable. He is very thorough and precise and really knows what he is doing and talking about. I am a repeat client and plan on using him for future work. The first job he did for me was a kitchen remodel and it turned out so good that it led to him doing more work for me. He really listened to what I wanted done and had great ideas when I couldn't decide what I wanted in certain areas. You can tell through his work and attitude that this line of work is his passion. I have had people in the past screw me over with money and poor quality work, I am so happy I found him. I would definitely recommend him, you will not regret it.

I recently hired Joe for two small jobs at my house. First I had some dry rot in a board beneath my…read moreback door from poor installation years ago and Joe replaced it, as well as fixing an issue with the flashing at the ledger board behind it. I also had him strip and repaint the trim around the side door into my garage (while doing that he also removed some dry rot and sealed everything to prevent any issues in the future). Scheduling was a little rocky due to the snow and weather, but I didn't mind at all because the work was high quality and I'm exceptionally happy with the final product I got! Would happily hire him again in the future!

I contracted Joo to remodel my bathroom and laundry room back in April of 2023. He said he could…read morecomplete the job in 3 weeks. it took nearly 5 months and the work was HORRIBLE. Before I could even enjoy my shower the tile walls started cracking. There was a big hole in one tile that had been filled in with grout to hide. The tiles on the bathroom floors started coming up immediately. There were so many things wrong. I eventually had to hire another contractor to come in and demo EVERYTHING that Joe had done, and redo my entire bathroom again. When the new contractor took out the shower, we found that the pipes had cuts in them and Joe had just covered them up. Everything that Joe did had to be replaced because of the poor installation. I paid him over 28k, and I paid for most of the materials myself. He is very dishonest, and made promises that he NEVER intended to keep. He said he would call me to schedule a meeting to talk about a refund, and he hasn't returned any of my calls, emails or text. if you are considering him for a job, DON'T!!!!! He and his workers who are not licensed, scratched my laminate flooring in 3 rooms. Unfortunately my flooring is no longer available so the rooms would need to be completely replaced. He said he could fix the scratches, but he hasn't. He has no regard for personal property.