I had the worst experience with this Studio - please know that the Yoga Place is no longer run in the West Melbourne space. It is held in a recreation centre. The teachers are lovely and enjoyed their class, but the organiser, Sue has left this place with a bad taste. I arrived for my beginners class and paid for the 4 classes. The organiser did not know the code to get into the recreation centre, and left us stranded on the street when class was meant to be starting. Her phone was dead and she claimed the code would be in her emails, so she went back home to go charge her phone in attempt to find the code. We waited about 25 minutes into the lesson time before giving up if she was coming back or not, no communication with the teacher of the class. Extremely unprofessional and inconsiderate of customer's time.
I requested a refund for the one class at least and take a loss of the other 2 classes. Sue agreed but has not refunded me at all after a month of following up with her and no response. She finally responded only to request to remove this review then she will give me a refund. She is full of excuses and makes up false stories to try and get around taking blame. Don't waste your time on this studio - there are plenty of amazing yoga studios in Melbourne. read more