It was a beautiful sunny day when I walked into Theory Wellness. The store was well lit and clean, and the staff were friendly and helpful. On previous visits the product has been stimulating but less than satisfactory. While the high THC counts are in Theory's favor, such levels and higher can be procured from other establishments in the Bangor area. On previous visits to Theory, the product has been mediocre at best; It left much to be desired. Today was no different. While attempting to enjoy the Headbanger X Triangle Kush, despite the loads of THC walloping me in the head, the high left much to be desired. For premium price point, you'd expect premium results. This just didn't cut it. There are plenty of establishments in the area that have superior product at better price points. its just bunk shit mane. don't botha. read more

Sterile, cold, and unwelcoming. I was just diagnosed with an autoimmune disorder and my partner stopped by here to find something to help me manage pain while I'm in the process of getting my medical card. He explained that I had very specific ingredient needs for an edible product, and instead of being helpful or conversing in any way about it, the attendant simply laid out a few options for him to look through the ingredients himself. He ended up walking out with the safest option, being a mislabeled box of gummies with important ingredients lacking elaboration. The nutrition facts state there are 9 servings total, 1 gummy being one serving, but the front of the box advertises 10 chews. Opened the box and there is in fact only 9. Wtf? The ingredients also simply list "food dye" instead of what those actual dyes are- some people cannot tolerate specific ones. Don't waste your money here. Go somewhere like Brothers for recreational needs- they've always been friendly, helpful, and true to their products. We've only been here two times before with equally lackluster service, and this trip has guaranteed we won't be coming back. read more

Theory Wellness - Bangor - Front of the box clearly advertising 10 chews - Cannabis Dispensaries Near Me - Bangor, Maine

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At first I was going to lean towards just doing a 3 star as I've only had this one bad experience, but this is the only experience where I needed customer care from them. It doesn't bode well for any future issues. It was just such poor customer care, honestly kind of insulting, that I'd like to make sure people's attention is drawn to this. This company is selling cannabis. They're making ungodly amounts of money off their customers. To be this inflexible, difficult, and almost accusatory towards a regular wasn't acceptable so I'm sticking to a 1 star. Employees were really lovely. Shop is clean and bright. I'd been super happily going here four months. A really regular, always polite, quick customer. Happy with my products and experience. However, I've recently found that if your product is defective the employees haven't been trained on the refund policy. In Bangor at least. You can't get a refund based on taste or preference (obviously, that's fair), but if a product is defective you absolutely can. However, when I went in looking for some assistance with a defective cart (the electrical component fell apart) that was still half full, I was given a "It's half gone" first which made me feel like he thought I was trying to pull a fast one (I didn't want a full refund). I purchased my replacement, at full price, and the employee gave me a casual, "contact them" when I said I could just get in touch with the brand. I was polite, but I did say I was really surprised and unhappy that they had no refund policy for defective product. He did say he was sorry politely, but he couldn't do anything, and we agreed emailing was a good idea. The emails they have didn't work for me. Make sure you're using .org (but from my sent folder I did use .org so I don't know if you'll have any luck). I never had email success so I went to the chat option. when I finally got into the chat and we were working on things it disconnected on me twice making the whole conversation disjointed, confused, and beyond frustrating. I had to talk to two people which meant the second one couldn't see photos, didn't have time to really read the old transcript, and was coming in cold giving me multiple bits of info that didn't fit the situation or that I'd already been told previously. When we finally got past the tech issues I was then told because I wasn't getting the refund in store (... because he said it wasn't possible when I was in store) that my only option was a refund to my account in the store. For someone else that may be ok, but I'm no longer confident buying product from the store after all that. For me, I've been shown over 3 different occasions in the span of a week via in person, email, and chat that if I have a problem it probably won't be resolved. So honestly a store credit is pretty insulting at this point. I was finally told that if I want to go back to the store, after I've had all these issues, I can get my cash in hand. Which would mean going into a store I'm not comfortable in anymore and making a scene. Not a dramatic scene, I'm kind to employees I'm not interested in being a Karen, but I'd have to do a whole song and dance to explain myself at the till and I'd look like the problem to employees and everyone behind me in line. It'd be embarrassing and uncomfortable. I'd end up the problem even though I just wanted them to take responsibility for a tiny little problem. 30 dollars to theory is nothing. To me it's half my week's groceries. I budget theory into my budget just like anything else, having to buy double in a week means something to me (it helps me sleep, I don't consider it recreational, not that I have to explain myself) So the store, the employees charisma, and product is great . . . as long as nothing ever goes wrong with any of your product. At that point I can't say you'll get any decent service. In fact, I'm pretty sure you won't until they overhaul. :0( bummed out. I really liked the place. Brothers Cannabis down the road is smaller, but equally friendly. read more

Theory Wellness - Bangor - Cannabis Dispensaries Near Me - Bangor, Maine

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Spiffy, modern spot in corner of a shopping mall. Don't go to dispensaries like this back in Oregon. Very nice people, good selection. Everything pre-packaged, unlike home. The one negative was that 1 of the 3 pre-rolls I'd ordered was the wrong, and a bit weaker, variety. I should have checked. read more

This is a go to place for all your cannabis needs. They have a great selection and the bud tenders. There are very knowledgeable and lead you in a right direction. The selection is always good and the price is very reasonable and also with the points that I received has a good discount on the flowers or anything else you buy. read more

Theory has a great selection of products. They are priced well and high quality. The staff could not be more helpful. Thank you!

Great variety, nice staff, quick online order options as well as pick up. Never disappointed by their menu which always has a new batch of favorites read more

Service is always excellent. Pricing is good and with a little luck you can find some real good bargains. Selection almost always has what you are looking for, The flower selection could use a few more choices, but overall they are great read more

thank you for your support, I found out that it's easier to go to your website to order any product and then go to your store for pickup. thank you. read more