I had a phone interview that went well and I was looking forward to this as the reviews regarding…read morethe caregivers have looked promising online. My review is regarding my phone experience. I received 2 forms on 2/27 which were 97% completed; however, we had a family emergency and had to call 911 for an ambulance so I was spread thin. On Friday, March 6th, I received a follow-up call from Corinne, and I sincerely apologized to her as I was at the hospital saying my goodbyes as the patient felt like they were about to passaway that day, and Corinne told me "well this is your final follow-up. If we don't have the forms by Monday, 3/9, you'll have to find another provider. I WAS ONLY DELAYED BY 5 BUSINESS DAYS?! No empathy whatsoever from a care service. I'm happy to look elsewhere if that's how you treat people needing help.

I'm giving Pacific Homecare 5 stars because I am soon to be an employee and I provide excellent…read morecare. HOWEVER, (and I hope someone from the company sees this) the onboarding process to work for this company is an absolute NIGHTMARE -- and it doesn't have to be. The way it's been laid out is totally backwards and I have been onboarding for FIVE WEEKS!! AND IM STILL NOT DONE!! It's 100% garbage, throw it away and start over. Don't make families wait for care. Create a system that doesn't make people pay out of pocket, miss work, drive hours out of the way, call and email numerous times to elicit and response. Do better.

It all started extremely well with great communication. It ended fast and furious. The executive…read moreDirector, along with the case management person Amanda in their infinite wisdom, decided to drop me from their company and their continuing services without notice. They refused to continue my physical therapy as required. My healing from my major surgery was apparently much too fast for their necessary income needs. I do not recommend these people because they refuse to reinstate my status and it is noteworthy that apparently like everyone else it's all about the dollars folks.

We love focus! Jill is amazing! Very communicative and on top of equipment, orders etcread more

DO NOT USE THIS AGENCY Medical and Physical Support…read morePain & Symptom Management (Grade C): Failed to warn about high sensitivity to Morphine/Ativan in a nearly 100-year-old patient; resulted in two days of over-sedation. Medical Equipment (Grade D): Unnecessary "bundled" equipment arrived without transparency. Crucially, delivered an unsafe, bed with 40-year-old design bed with malfunctioning manual rails, leading to a patient fall and injury. Medications (Grade C): Late-night deliveries (after 8 PM) and inadequate supply for basic needs like constipation. Personal Care (Grade C): Aide was inflexible regarding scope of care, refusing basic help with a meal despite the patient's physical weakness. Emotional and Spiritual Support Counseling (Grade F): Minimal contact and zero emotional support. The social worker was dismissive, suggested the patient use briefs instead of the bathroom for caregiver convenience, and eventually stopped visits entirely, citing the VA as a reason to disengage. Caregiver and Family Assistance Emergency Response (Grade F): A two-hour nurse response time following a stroke. The responding nurse was unable to answer questions, used a CPAP instead of required oxygen, and failed to check swallowing safety until prompted. Communication (Grade D): Lack of compassion and poor coordination. Management was unavailable on weekends, and formal complaints to the Director of Nursing went unacknowledged. Administrative Deficits: Reliance on disruptive phone calls rather than a modern patient portal or written care plan. No consistency in staffing and a failure to respect the primary caregiver's work schedule for coordination.

The staff took great care of the Lantin family especially when my grandma passed. My family really…read moreappreciates the great service during this difficult time.

This company isn't reliable. We've had several times that a caregiver wouldn't show up to their…read morescheduled days to care for my dad. Complaints have been made to management/administration and they DO NOT CARE. They claim there is "nothing they can do if a caregiver doesn't show up." But then why are we paying you guys? That's inexcusable. So you're willing to just neglect a disabled man needing your care if nobody shows up? That's so unprofessional and unethical! It is YOUR JOB TO FIND COVERAGE. DO NOT HIRE THIS COMPANY! We've already filed a report with the State.

This is a completely unethical and unprofessional company. Despite being a client of theirs for…read moreseveral months, they have abandoned me 3 times and dismiss it as "Well, we couldn't find anyone to cover the shift." But that IS their responsibility. Management should cover if their employees don't cover. You are better off going with a different company who honors their contracts.