We used window world last summer when we renovated our deceased family members home.The windows…read morehave been so energy efficient thru the winter. The installations was fantastic. The contractors were amazing they even cleaned all their mess when finished.We would highly recommend them and we plan on using them for our own home this summer.

From the owner: Over ten years in the area providing sales and installation of windows and doors. Backed by a…read morelarge corporate base and offer some of the best quality windows for the lowest prices anywhere in the area. Also honor price match guarantees with applicable documentation. Have many repeat customers and referrals.

We used Howard's Vinyl and Siding in 2014 to put a metal roof on our 80 year old house. They were…read morevery prompt, showing up every day until the project was finished. They left the "left-over" metal, which was nice, in case we ever need it. The only complaint I have is that at the same time, we were doing a renovation of one of my bedrooms. I had removed the baseboards (antique 9 1/2" baseboards) to repaint. One of the larger pieces came up missing. I believe (no proof) that they used it under the roof. But I found replacements in the closets, so it came out well in the end. I would recommend this company.

Recently purchased 14 windows from Window world and had them installed. We got 5 quotes and their…read moreprice was in the middle of the bunch, so no issues there. The quality of the windows, as far as I can see at this point is just fine, time will tell, I guess. The install crew was great, punctual, friendly, answered all my questions, and did good work as far as I can see. The issue was between the salesman and the office with scheduling and time frame. The salesman left me with the impression that 6-8 weeks from the time of entering the contract until the windows were installed was the expected time frame. Two weeks after signing contract and paying 50%, I still hadn't been called to set up an appointment for measuring (which needed to be done prior to ordering my windows). When I called them, I was told that they were busy and would be calling me soon, but not to worry because me not getting my windows measured would not affect the install date. Well, being that they cannot install windows they don't have and they won't get windows that are not ordered, and they can't be ordered until they are measured tells me that is not quite true. It took a couple of more weeks after that to get them out to measure. In my many calls to the office for updates, I received a couple of promises to find out and call me back and did not receive said call backs when promised. Our contract was signed and payment made on 8/24/24. All windows except for one mis-measured and one damaged (they had to be re-ordered) were installed on 12/9/24 (15 weeks after being told 6-8) and the last two on 1/15/25. Had I known how long it would have taken, I may or may not have still used Window World. Had I been treated by the office staff like my business was important to them, my review would have been different. Our next project is doors. Guess who will NOT be getting a chance to give us a quote on that one.....

Very pleased with Window World of St. Albans. Recently purchased a home that had WW windows…read moreinstalled approx. 12 years ago. Some of the seals had gone bad so I contacted WW and I simply had to pay a one time $50 fee for a warranty transfer. They replaced all of the windows that were defective and it has made a pleasant difference in the appearance of my home. I recommend them.

I normally try to support local businesses and give people the benefit of the doubt, but after 9…read moremonths of communication, excuses, and being pushed around, I feel like people deserve to know our experience. My parents purchased windows from this company, including installation, less than 5 years ago. The windows are now literally falling apart. Instead of standing behind the product and workmanship, we were told that because ownership changed hands, they are "not responsible" -- despite operating under the exact same business name. We have begged for help, asked for repairs, and tried to handle this privately for months. Instead, we've gotten delays, no real resolution, and zero accountability. When customers spend thousands of dollars on windows, they expect them to last longer than a few years and they expect a company to stand behind what was sold under their name.

Best Window Company Hands Down. Great price and Very professional Installation. They cleaned up and…read morehauled everything away. Gary and his whole Crew are Outstanding!!!!!!

They removed and installed a new patio door which required reframing…read more this group of young men are very attentive to details, timely, didn't go over the estimated cost and was very conscious of how tidy they were during the 3 day install. we will definitely use them again and recommend to others. when you talk about customer service these young men are the best!!

We had Resurrection install a patio door and they did a fantastic job. They arrived on time, were…read moreclean and hauled away the debris. I very highly recommend them!!

Great job, super efficient at a great price. Repaired a section of my front bay window, came out…read morereally good.

Was getting my vehicle inspected. Mechanic said I needed a new mirror or my passenger side. Went…read moredown the road to mountaineer glass, they replaced the mirror right there in the parking lot in 15 minutes. Went back and got my vehicle inspection. Fantastic service and only cost $25 for the mirror AND installation. A+

Very poor experience with Thermal Shield. We paid an $11,000 deposit 7 months ago. We signed a work…read moreorder to enclose our back porch. The work was to be completed by August 30, 2025. The work order was signed on April 10, 2025. We have no supplies or materials and only get contact from Gerald when we complain or question when the work will be done. Even then we only get vague excuses and promises. I notified Thermal Shield that the contract was expired and that I wanted a refund. I allowed 30 days for the refund. It is now November 2, 2025 and I have no refund and no communication from the company. We will be proceeding with legal action and notifying the Consumer Protection Agency of the Kentucky Attorney Generals Office. The work has not been started and now we read other negative reviews. Gary Patton, Huntington,WV

This company does not have a contractor license for the state of WV. It expired in June of 2020…read more The owner - Gerald DeLong - does not communicate with his customers in a timely fashion (if at all) and when he does, he gives every excuse imaginable for each delay. We ordered a whole house replacement of casement windows - we received 1/2 of them IN THE WRONG COLOR with very shoddy installation work and never received the rest of the order. Despite many, many attempts to renegotiate the timeline of delivery and installation, the project is still unfinished more than 16 months after signing the contract. Yes - a lawsuit has been filed. BUYER BEWARE!!

We contracted them for a small job to replace old metal-framed basement windows. The estimator was…read moreprompt and very knowledgeable about what their products could do, the guy who did the final measurements was thorough and the installers showed up when promised, were fast and efficient and did a good job cleaning up. One thing to know if you're considering doing the whole house, since St. Albans Windows makes all their windows in-house, there's no sales tax. That can result in a significant savings.

Paid $8400 for a door that came with a bent frame. Now that door with its "automotive finish" is…read morecovered in scratches. I was given "touch up" paint but was just informed today by the manager Jimmy, that the paint is not for scratches. Since I'm not a professional painter or door installer, I did not know this nor should I have to. Jimmy was deeply unprofessional and defensive and continuously spoke over me. We got all of our windows from them 22 years ago and they were great. I don't know what's happened to this local company, but it's a shame. I'm going to use Lowe's or Home Depot from now on.