I have been a Think Bank customer for many years. When I first arrived in Rochester to settle into a new phase in my life, one of the recommendations was to open a bank account at IBM Credit Union, which was Think Bank's former name. It made sense, as my employer was IBM.
During my time in Minnesota. I only visited two IBM Credit Union locations:
- Its main headquarters on West River Parkway NW in Rochester, which has since moved to Members Parkway
- Edina (there is one, but I don't know if it has moved)
When I left Rochester and moved back to Winnipeg, the bank changed its name to Think Mutual Bank. It has since dropped the Mutual part. I found the name change weird at first. However, Big Blue isn't the powerhouse that it used to be in Minnesota, so it always seemed like a premonition that the folks making the name change had.
During my most recent stay, I visited Rochester a couple of times. I was driving up from Iowa and I remembered that there was a Think Bank on the south part of Rochester, but had never been. I did a quick search and found it. I needed to withdraw some cash, so I drove over here.
This branch has a lot of parking spots. It's because it shares the same building with the Rochester Post Bulletin, which is the local newspaper. It brought back good memories of reading this newspaper both online and on paper. It had a restaurant section, which helped me figure out where to eat when I first arrived and beyond. It was my version of Yelp, especially being so new to the city.
The branch wasn't open when I rolled in well after 6 pm on a Sunday. There are a few drive-thru bays. I only needed the ATM lane, which has always been the lane that I've used at Think. If you do need a human to help you with your transactions at the drive-thru, you'd use the other lanes during branch hours.
The ATM was functional. The prompts have changed since I last used it over a decade ago, as expected, as have the look and feel using the ATM. I have been without a debit card because I didn't have the need for one. However, I visit the Twin Cities often now, so it made sense to get a debit card sent to me. It worked seamlessly. I withdrew some cash and was a happy camper.
The ATM was clean. I had no problem driving in and out of the parking lot. All was great, including the clear signs everywhere.
Perhaps when I'm back in Rochester and this branch is open, I'll go inside to check it out. I'm curious about the Post Bulletin, too. I never thought that I'd see both together. It's cool.
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