Customer Service needs to improve…read more Don't bank here! We have been good standing members for over 30 years, several car loans. Someone hacked my husband's account after several failed attempts Eaton can see they successfully hacked and took $750 through paypal. After months of phone calls to Robin, Kelly her manager and Mike the alleged CEO no one will return a call or assist. Paypal said all our institution needs to do is file a claim and they will not. Go to a real credit union. This operation isn't it! I hope someone from this business sees this and contacts us.

God forbid someone steals your debit card and uses it, as Eaton does NOT provide provisional…read morecredit! Furthermore, the offshore company they use, "Card Services," is incompetent. After a month and a half of dealing with Eaton and their foreign cohort, I STILL HAVE NOT been refunded $178.01. I was told by "Robin" that there is nothing they can do until the numbnuts at "card services" does their freaking job! Needless to say I will be changing financial institutions behind this. In the technological age we live in there is no reason why they are operating like this. Thanks, Eaton.

Only because I had to leave a rating. The bank branch manager placed a hold on the account without…read moreany notice to myself or the joint account holder. This genius also decided to carelessly do this without placing notation in the system as to why he did this and of course he wasn't available in person to address the issued during bankers hours. What a brainiac I tell you! Way to go U.S. Bank. You're certainly exceeding my expectations.

From the owner: U.S. Bank can be your resource for personal loans, mortgages, credit cards, checking/savings…read moreaccounts, and more. We are happy to serve you with an appointment in person, by phone or virtually. Member FDIC. Equal Housing Lender.

i am leaving keybank. worst customer service ever!!!…read morekeybank sent me a defective updated m/c; it did not work after it was activated. it took me an 1.5 hours to discover that the card was the problem. i spent another 2 hours in 3 separate calls to key customer service. i live with severe chronic illness & having a working credit card is essential as i need to purchase everything online. many of my bills are set up as auto pay on my credit card directly or thru paypal to the same card. yesterday i was promised a new card would be rush ordered overnight and i would receive it today. i was repeatedly lied to. on my 4th call to a supervisor he said it looked like the card mailed today (i would not receive it today) and i would need to use me debit card in the meantime. i need to have an active credit card to purchase essentials & in case of emergency. i live alone with severe chronic illness. i need a working m/c delivered to my home today. i am leaving all corporations that make my life harder & worse. this is completely unacceptable & inexcusable when the initial non working card is key's fault & has created so much unnecessary stress and this is not the first time key has mistreated me & my account. i have been with key since i was 12yo; i'm 64y0. i have had it!!! i will transfer all my banking to a local credit union that doesn't support fossil fuels & fascist corporations.

If you like waiting an hour to see a personal banker, this is the place to go. Totally…read moreunprofessional, at no time do they tell you how long your wait will be.

i am leaving keybank. worst customer service ever!!!…read morekeybank sent me a defective updated m/c; it did not work after it was activated. it took me an 1.5 hours to discover that the card was the problem. i spent another 2 hours in 3 separate calls to key customer service. i live with severe chronic illness & having a working credit card is essential as i need to purchase everything online. many of my bills are set up as auto pay on my credit card directly or thru paypal to the same card. yesterday i was promised a new card would be rush ordered overnight and i would receive it today. i was repeatedly lied to. on my 4th call to a supervisor he said it looked like the card mailed today (i would not receive it today) and i would need to use me debit card in the meantime. i need to have an active credit card to purchase essentials & in case of emergency. i live alone with severe chronic illness. i need a working m/c delivered to my home today. i am leaving all corporations that make my life harder & worse. this is completely unacceptable & inexcusable when the initial non working card is key's fault & has created so much unnecessary stress and this is not the first time key has mistreated me & my account. i have been with key since i was 12yo; i'm 64y0. i have had it!!! i will transfer all my banking to a local credit union that doesn't support fossil fuels & fascist corporations.

What a terrible bank branch, no empathy, no kindness, do yourself a favor and bank somewhere else!…read moreTheir goal everyday is to get your money and get rid of you! Constant problems, lots of fees, no personal connection whatsoever.