Absolutely the most egregious example of what is wrong with attorneys and their methods in my…read moreopinion! Incredibly friendly on the front side...the receptionist I spoke with was very kind...but that's not what we experienced at all as we got deeper. Didn't even have to speak to the attorney to see the sickness in their culture represented by the rude, condescending and nasty woman who refers to herself as their "assistant". I am well-experienced with law firms and utilize two for my business responsibilities quite often... THIS operation feels like a total money mill...no regard was given to the welfare and wellbeing of the client. ALL focus was entirely upon whether or not SHE felt I would bow and submit to her unreasonable requests. When she was asked to consider a more reasonable next step- the facade of warmth and professionalism melted right off and the ugliness and insecurity inside was revealed, as rather than respond reasonably-(even with a no), she became condescending and insulting and said because I didn't want to take another half hour and repeat every detail I'd already given prior to one small thing I wanted to know . She was simply asked if they would determine whether or not a conflict of interest might exist between their practice and the party I have issue with. A VERY REASONABLE request. Something that, in a well managed practice, should be simple to check on their operating system. (Computer) But apparently her fragile ego was unable to recognize she was speaking to someone with extensive experience in navigating business and legal matters...and she NEEDED to attack and have the last word. Ok-come on here and try that out in the light, dear! She is most-likely costing those partners a lot more than this case. It's standard practice to employ a well-trained gatekeeper. Some utilize a manager type-some have a paralegal. It's necessary or the attorney would never be able to get off the intake calls and bill time. However-there's a tremendous difference in placing a filter who improves your brand perception during the contact...or choosing to place an angry steel BEAR trap with a hair trigger and rusty springs there-only allowing through people who have more time than responsibilities and enough patience to be treated as an inconvenience at best. It is quite possible to steer process and control the gate without all the insecurity and total lack of emotional intelligence being employed. Not only have you lost a great potential client, but as a professional-I shudder to think of all the unseen damage this is doing to your organization and to the innocent people who come to seek representation and are instead met with such a person. I was not very kind to her after that nonsense and for that I feel badly. I just cannot imagine how it's a good idea to allow someone so chaotic to control your opportunities. I also want to protect anyone and everyone I possibly CAN from experiencing that or worse should they be inclined to seek help here. In my experience, this kind of incident is reflective of a much more deeply rooted problem and that typically starts higher up...but that's just one man's opinion. Choose wisely who you entrust...always look to see who is behind the "mask".

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