Dr Payne was a complete and total condescending, unapologetic jerk beyond measure and that is the…read morelast bad vet experience I will ever have at valley west ever again. Almost 30 years of loyalty and the quality of professional staff is so elitist and unapproachable once they see you as high energy when ur in emotional crisis over your sick family member and are at their mercy. Well, no more no way not ever again! C-ya around valley west u guys have some serious problems.!!!!!!!!

This clinic is amazing! I'm traveling (from Arizona on my way to Maine). I accidentally gave my…read more18-pound Jack Russell Terrier small training treats coated in dark chocolate. I forgot I put 2 Lindor truffles in my pocket. I called my vet in Arizona. They weren't terribly concerned, but my dog's breathing was getting heavier and he was whining. I stopped at the Visitor Center and did a Yelp search. Valley West was close and had great reviews. They were so kind to have a vet tech take a quick look, listened to his heart, checked his breathing and seemed quite confident that the amount of chocolate he ingested wasn't of concern. They did lete know he might have runny stool, but they thought that was a remote possibility. We were a walk-in visit. The kindness from everyone here was far above and beyond. Thank you all so much!

We took our dogs to them for years always paying our bill. They missed a minor vaccination charge…read moreon a large bill that included boarding and other medical procedures. Rather than reach out to resolve it, they sent the amount owed to a collection agency over a year later. If they would have sent a bill or called we would have paid it and again they were the one who missed the charge. When I called them to inquire about it they were incredibly rude. Terrible way of doing business with a loyal customer and speaks volumes about their practices.

Dr. Patton has taken care of my furbabies for many many years. He has taken the best care ever of…read moreall my cats and dogs over many years, and I recommend him highly. He is a kind and caring professional veterinarian.

I had been taking my cats here for many years. Now I admit, somewhere in mid 2024, some of the…read morefront desk staff (Joanne specifically) were less than great and that caused me to go elsewhere until January of 2026. Since returning there in January 2026, the front desk staff has become SO MUCH BETTER overall. Joanne is no longer there (thank God!) AND the vet techs and veterinarians have always been amazing since day one! I, along with my fur babies are thrilled to be back.

Lily is 11 year old with several chronic health challenges and I took her for a second opinion with…read moreDr. Stephenson after not being very satisfied with our long time veterinary hospital downtown Charleston, WV. It was a difficult decision to make the switch but after meeting with Dr. Sarah and going over everything, I came to the conclusion that she was our answer to get this girl back on track and take care of all the issues. We are so pleased with Dr. Sarah and her entire staff for taking great care of our sweet Lily. Very happy to recommend to everyone.

Caring vet, knows her stuff. I'd recommend her to anyone seeking a dog, cat or small animal vet.read more

I used to work here and I got fired because the owner was scared that the dogs would bite me, which…read moreis complete bullshit because I handled those dogs with Care and someone lied that I pulled a dog's tail when I never did you know what's funny I was only working there three days. It seemed fun because I like working with animals but then nope sorry again let you go. I'm bullshit. What was the true reason I want to know the fucking reason but anyways, I did get some cute pictures of the animals so here my favorite is the cat

Never again will I take an animal to this office. They claimed nothing was wrong with my cat and…read moreargued with me when i told them something was wrong, then i took him to a real vet his sugar was so high he could have died. Ran $200 worth of tests and never checked his blood sugar to tell me he was diabetic.

While MOST of the veterinary care there had been superb (although REALLY overpriced each time),…read morewhat finally opened my eyes to what this place is actually about, was when my cat got extremely sick around January 6th and I had to take him in. I had just spent a whole lot of money on the Christmas holiday and had $664 left to spare for my cat to receive help. As I explained to Dr Leadman that I would be paid in a week from work again, if there were anything else past the 664 I was able to pay that day then I would gladly pay the remainder of the bill in a week. I was immediately shot down and they made sure the bill came out to exactly $664. Well then a front desk staff member called me to ask if my cat was any better and I told her he was not. She said she would note that on my chart for Dr Leadman but she knew that I had said that I didn't get paid for a week. Well would you believe that down to the exact day that following week. DR LEADMAN calls and leaves a voicemail to check in and see how things are going and if my cat wasn't doing any better then "I may want to bring him back in for another exam and maybe some more x-rays." I would have more respect for that voicemail had she came right out and just said "We know you got your paycheck today, so come back in and we can see what amount you are willing to waste on another trip here and send you home with a cat that is still sick. BRING MONEY!!!" Like I said at the beginning of this review, most of the veterinary care that my pets received here was great, Dr. Dascolli was amazing and several other experiences there were also fine, but to bleed anyone down to the exact dollar amount they tell you they have to spare AND send them and their pet home still sick and suffering, THEN call back "to check in" the day that you know there is more money that you can possibly rip them off for? That's despicable and enough for me to never return there again for any reason. Lesson learned!

I recently took my cat to the vet for a double ear infection, while there they stated my cats…read moreSeresto flea collar was too tight for her, so they tightened it. Trusting these people I didn't think anything of it until I go to take the collar off and she has an open sore around her neck from the collar. I called the vet, upset as anybody would be, and I was met with no apology. I was then hung up on by the front desk clerk or whoever took the phone from her. I would never take my animals here again, especially with how they handled their mistake.

Great service, they do appointments but also first come first served, but there's a line outside…read moreusually before 9

The Kindness and love, and mercy that came from this staff was definitely HEAVEN SENT! Our precious…read moregirl, a beagle, Ellie, had to be put to sleep, and we were treated with such dignity and respect, as was our girl. You will never find a kinder bunch of folks. God bless them.

They took good care of my Frenchie. He wasn't feeling well…read moreand after this visit he was back to normal. The staff very friendly. The doctor informative. Will definitely take my boy back to them.

My boxer had an eye injury and Dr. Snider saved her eye by aggressively treating the corneal ulcer…read moreand frequently checking her progress. Boxer's eyes typically heal poorly but with quick intervention and thorough treatment, we are now healed and happy!

Marshall our rescue boy was sent to James for in-boarding training to become my service dog…read more Throughout Marshall's training James kept us informed via messages, photos and with videos of Marshall's training in progress. Marshall became very fond of James and his colleagues and it gave us a sense of ease that Marshall was enjoying his training and new work. James even took Marshall home with him and Out into public places like red restaurants and in stores etc. Marshall is now a very confident and well trained service dog accompanying me to many hospitals whilst I undergo hours of treatments, scans and office visits. I absolutely recommend James and his positive training methods whether it's obedience training or other training. I have included some photos/video of Marshall at hospital and in the grocery store. James has turned an abused rescue dog into my shadow and we are both enjoying traveling together without worry. 5/5*****

Highly recommend this one of a kind training. James really cares about animals And their humans…read more He goes above and beyond to adapt the training methods needed for each person's unique situation. He came to our house and worked with several of us on training our pit/Rhodesian ridgeback mix, Scrappy-Doo. James gave us the tools we need to continue working with scrappy everyday. Scrappy has come a long way and so have we in the way that we teach him. We are very happy with the training we received and would highly recommend to others.