Leo definitely was the man to make things happen, so glad I found a local shop for my motorhome…read more Thanks for the great service.

3 messages for RV tires and no call back. The lady who answered the phone apologized but still 2…read moreweeks and no call back from the sales team. If getting a call back when I am trying to buy is a problem I can't imagine how hard it would be to get warranty service. Yikes !

Jerry Finney and the mechanics, parts personnel, and everyone that I've met there start out with…read moregreat attitudes. That leads to helping us at Lowndes County Transportation and Bus Shop to keep the buses rolling.

Horrible repair shop Rush Truck Center of Georgia an authorized dealer of International. Located on…read moreWhitewater Dr. Valdosta Ga. They were to fixed my truck under manufacturers warranty. As soon as they heard the warranty expired they began to try different tactics to increase my bill. They reassembled my "15 International Prostar and failed to put 10-15 out of 20 bolts back in the oil pan. I caught them red handed when I picked up my truck. The mechanic and I went under the truck so I can show him where they were missing from. He got tools while his general/district manager took me inside the office he said to give me my repair invoice. He then claimed to not know where it was at. When I went back outside the mechanic was finish putting the missing bolts in (so I thought). This was all the result of an in frame job. Now on my way home the check engine light came on so the next business day and for the next two weeks I was in and out of this shop. The 4th time I was heading back within 3 weeks I called ahead and the service advisor Paul Thomas said don't bring it back because it was normal for the truck to continue to need an excessive amount of oil due to the pistons they replaced. This was the same problem as I originally went in for. He lead me to believe the problem would correct itself over time. Well in the mean time I kept paying for oil and due to the oil light coming on within days of that phone call I took my truck to another International dealership. They gave their best guess as to what was wrong. I replaced that part twice as well as the other parts other repair shops charged me for. Nothing fixed the problem. Loves repair shop advised me to clean the motor off. When I did I let the truck run for 4 hours and then low and behold I saw oil leaking through the same missing bolt holes. The bolts were never put back in the oil pan. I called Rush they stated the bolts must have vibrated out which they state is not uncommon after time. I took my truck to Ward International in Tallahassee they found not only missing bolts but broken bolts. Rush couldn't explain but denied responsibility. They stated because they did not have a record of my complaint when I picked up my truck that none of their mechanics nor the general/district manager could remember me ever complaining about missing bolts. They advised if I didn't have pictures of the missing bolts at pick up they would not accept liability. Since they never gave me my repair document until a year later I did not know until after Ward informed me that the bolts were broken also, that Rush mechanic also noted on my original repair document that he needed to drill out broken bolts. Bam their is evidence I needed to show the problem existed at the time of Rush repair and the bolts did not vibrate out over time. Additionally, when I provided receipts to show excessive oil consumption continued throughout the entire time from when I left Rush, I received a response from Rush legal department Alexis Wagner, that she couldn't confirm the oil was purchased for my truck. She said that was because I needed a vehicle identification number on the receipts. When do you go to a store to purchase oil and the cashier ask what is the vin number for your truck? Plus Navistar International gives instructions to the dealerships regarding excessive oil consumption. They state they are to simply advise the consumer to keep track of the oil consumption. Although the service advisor never told me to do that because I am a owner/operator I kept record of my all my repair expense and receipts. Nothing is mentioned that a vin number is required on the receipt. Now, the truck had to go back to the shop after Ward fixed the oil pan leak by replacing the gasket, missing and broken bolts and clamp, I check the oil and it has a red tint. Low and behold the ENTIRE MOTOR MUST BE REPLACED the inframe job has failed per the Manufacture Navistar. Ward stated this type of job should never have to be redone especially not within a year. Rush has made so many false statements to deny liability, it is obvious they will sabotage their customers truck to try to unjustly enrich themselves. As most know each time you go to them its $200 plus to diagnose the problem. They have a 90 day warranty but after taking my truck in so many times within a 30 day time span and they never fully remedy the problem I believe when Paul Thomas aka JPaul told me it will resolve itself over time he said that because he needed the warranty period to expire so the bill can be my burden. We are preparing to file a lawsuit against them. I won't tell you to not take your truck this shop but I will tell you that you are doing so at YOUR OWN RISK.

They take care of my entire fleet. Almost always get it done on the same day. Very good service…read more If you're looking to buy a truck, talk to chili. He's the man

I cannot speak for Ward as a whole, but the Tallahassee location is below par. They replaced our…read moreradiator (in our International), ONLY after we had to drive 5 hours to pick up the part ourselves! Two months later the radiator is leaking again. The dealership we took it too in WY explained to us, and took pictures, that the previously installed radiator was not done adequately. Loose, rusted, broken bolts were left on the mount, causing the damage. We called the Tallahassee dealership, because of negligence it was not covered under the warranty. The service managers response was "well that's not what it was brought in for ". I mean seriously, why would anyone put on a new radiator and not even mention that the mount needed to be replaced!?! The service manager was belligerent, and anytime we tried to explain our situation OR when the service manager in the WY store tried to explain, the Tallahassee service manager would speak abruptly, loudly and simply cut us off. Terrible customer support.

I broke down across the street from the shop, while picking up a load of green beans . I had a leak…read moreof antifreeze on the hose that feeds my heater .They were on it in less than five minutes and plugged the hose for me stopping the leak. But the best part is that when I went to pay they said drive safe And did not charge me for anything, never been in a place like that before,Great place and great People.