Waiting on customers inside the pharmacy! Employees can quit walking around!This isn't the first…read moretime! Plus it looks a mess in the pharmacy area!

Would rather get sick and die than have to deal with this pharmacy again. Has been the absolute…read moreopposite of a pleasant experience no matter what, whether you're trying to call and refill your prescription or picking one up. Idk if it's an understaffing issue or what

It was super early when we stopped in and the store was still experiencing some stocking from last…read morenight. Cart corrals were clear and there was no trash in the parking lot. The store was neat and tidy other than a few carts of things still being shelved but it was organized. Men's room was clean and Mrs. K. reported the ladies room was also clean. In the rest of the store, we were able to pick up a few snacks for the road, some coffee, a container of cream and such. Paying for it was super easy with a self-checkout that worked great and no issues. It's a huge store much like a Walmart Supercenter, only way nicer and cleaner. Not just groceries but some soft lines and games and such. A pleasant shopping experience. [Review 273 of 2025 - 289 in Kentucky - 23836 overall]

5 people waiting in line it's after 9 and they still have not opened. their hours use to be 8am but…read morethey changed it to 9 am because they were always late. and they are still late. Some of these people said they needed to get to work And some left because they could not keep waiting

I bought a six pack of an ale made in Lexington somewhere on sixth street. It is distributed in a…read moregreen plastic apparatus that holds the cans together. I arrive home with my purchase and immediately there is mold growing on the top of the cans and plastic holder. It was a green/silver very fuzzy mold. The ale came out of the cooler in which all there beer is displayed for sale. Obviously no one is expected to purchase moldy goods let alone drink from a container that is a medium for mold. I took the ale back to the store along with the receipt. I showed the mold to the service clerk and without offering an apology he simply stated they can't refund nor exchange any alcoholic beverages. I showed the person the mold on the cans and asked that I simply receive a different six pack of equal value or have my money returned to me. The clerk stated they cannot refund nor exchange alcoholic products. He never offered an apology only what they can't do. I then told him to find the store manager and let him/her straighten this out. So the clerk gets on the Public Address system and asks that a Mister something (I didn't catch the last name) please come to the service counter. Within a minute a 25 year old looking man comes up and asks what he can do for me. I explained the problem as well as showing him the mold. Again, no apology but simply he stated what they can't do. I asked if it was store policy to sell moldy products to customers then tell them their out-of-luck as far as being treated fair. I mentioned to him why and how can they knowingly sell products that will make the consumer sick. Again, no apology just what they can't do. No refund and no exchange. I am out 12 dollars now. I checked the next day at a local liquor store and told the story to the owner. He laughed and stated Kroger was 100% wrong. A customer CAN return any unopened alcoholic beverage to the store the product was purchased in for either a refund or exchange. This incident makes me wonder what other products are moldy at this particular Kroger. If there is old on their cans of beer, what else in that cooler has mold on it? Do they care at all if they are selling products that are moldy? Do they even know what to do? I would caution anyone from buying anything from this store. They obviously have no clue and have shown they do not care about customers.

The worst deli in the world. Can't get anyone to wait on you. They pretend not to see you. The…read morehot bar is only half filled. Even then limited amount available. As for the rest of of the store. Its great. Just a shame the deli is the worst ever.

Introduce self check out if you can only afford one person at night. I also have a hard time…read morebelieving that's all you can afford with the mark ups. This place is a low rent convenient store with bars over the windows and 6 inch plexiglass at the counter masquerading as a chain. Keeping the single serve fireballs upfront at check out is class AF.

Very terrible pharmacy shorted me 5 pills and won't give it to us very terrible and we will be…read moreswitching pharmacy

Would have given ZERO stars if possible. My very first delivery order was not delivered! I joined…read morethe plus membership & the day after placed an order. The store was not able to get the order delivered, no driver accepted the job. Maybe because I did not add a tip on the order. I give cash tip upon delivery of anything where a tip is applicable. They wanted me to cancel, reschedule, or PICKUP the order! If I had wanted to pick the order up I would not be paying for a membership! How stupid! The staff who pick the orders mark most things out of stock and I park & go in and guess what? The item(s) they say are out of stock is on the shelf! Lazy people...and they want a tip!

Carry an umbrella as the birds that fly in through the automatic doors in the garden center fly in…read moreand roost in the rafters throughout the store.There is a rat and mice infestation and has been for quite some time.Foid that sits out most of the day is often put back in the freezer compartments without being temperature checked.Sexusl deviants and I have seen it come in the store on a regular basis and do some pretty questionable things.Stolens are about two shopping carts everyday.Management usually hides out in the back and is totally incompetent in running a store.The aisles look like a tornado hit them.The items are pretty much low quality imported junk.The whole store is basically like any Wal Mart in that it is a filthy poorly lit prison like dumpster fire of a retail joke.Like one associate said if I could get by with it I would burn the place down and the other female associate said I would give you the cigarette like.Bottom of the totem pole retail!!

Love the people here. Every one is so kind and compassionate. I'm very grateful . They actually…read morecare wich is new to me because I'd always been with krogers and believe me they couldn't care less about you as a person

When I called to refill my diabetes medication this month, I was told that I needed to transfer my…read moreprescription elsewhere and that they would no long fill it because they "lose money." No apology. No help in finding my medication. While I understand they are in the business of making money, I also think they should be in the business of taking care of customers. I'm unsure why a pharmacist would deny a diabetic their medication with no warning or further explanation than we "lose money." I do not recommend them, and I will never fill any other prescription there.