The service was so good here! I was welcomed by Fiona who told me that my room wasn't ready, but she gave me suggestions to do like going to the Sunday market or use the pool. I'm a Hyatt globalist which does qualify for a room upgrade when available, but I already purchased the junior suite with Terrace, so there was no additional upgrade. She did say she would get me into the best of those suites if I was willing to wait and I decided to do that. I didn't get into my room until about 6:00 PM, but it was well worth it! Room 702 has a huge outdoor terrace with a view of the plaza and multiple people at breakfast commented that it was their favorite room when I checked in for breakfast. I could see the other terraces on my floor and they were about half of the size. When I checked in, I was given a welcome drink, but no alcohol. I did wait at the pool for my room, but the pool seating is very tiny, and all of the seats were taken, so I waited on some couches that were not by the pool. Isra ended up checking me in and she was lovely as well and remembered me when I checked out a few days later. Fiona also set me up a little gift to the room. They were very welcoming and friendly. The room is in a great location which was central to everything I did. The breakfast was also very good. You could order something hot off the menu plus cold items on the buffet. In addition to not being able to use the pool because of the size, I also had a couple little challenges. My terrace had beach towels on the lounge chairs, but the one day I wanted to sit out there, they took them away when they cleaned the room and didn't leave any fresh ones. I called to get new ones brought, but they didn't deliver them until I called a second time about an hour later and then I missed my opportunity to sit out there. On my last day, I also woke up in the middle of the night to a leak coming from the floor above. But, I would definitely recommend and stay there again read more