As far as drugstores go it's usually well stocked and clean. The store staff is friendly and…read morehelpful and the pharmacy staff has always been prompt and kind no complaints.

Three stars for always personable store staff. The pharmacy is a nightmare...let them hire more…read morestaff or something, but the lines are always long and this is the nearest pharmacy for me.

Only one pharmacy technician knows what she is doing. Staff is slow, uninformed and not pleasantread more

This used to be a very good pharmacy with a knowledgeable and helpful staff. But in the last two…read moreyears or so things have deteriorated. The location is chronically understaffed and service is abysmal. Pharmacists who previously were happy to share their knowledge, answer questions, or make a call to a medical (or veterinary) provider are now brusque to the point of rudeness. Lines are long; the person working the counter also covers the drive through, and two or three phone lines seem to ring incessantly with no noticeable response. When the time comes for the pharmacy to close for lunch, the window comes down abruptly and people who are waiting in line are out of luck. Corporate officials have clearly made the decision to cut expenses without regard to customer satisfaction or employee wellbeing. (Indeed, employees make no secret of their dissatisfaction with poor working conditions, which only adds to the general dysfunction of the facility.) I've continued to use CVS because the West Main Street location is near my home and also convenient to the local hospital and my physician's office. Also, I'm a bit lazy and I assumed changing would be a hassle. But today I knew it was time to make a change. A drug I've taken for several years (Quinapril) was up for refill and Id tried unsuccessfully for several days to do it online. So, I decided to stop in to check the status. Instead of getting an explanation or advice, I wound up in a loud and sharp conversation with the technician and the pharmacist across a filled lobby. No information or real answers, just confirmation that they didn't have the medication and had no information as to when or if they would ever have it again, along with a throwaway comment that I should try a "non-CVS" pharmacy. That was all I needed. I went to the Walgreens location in nearby Heath, and had an informative conversation with the tech and the pharmacist on duty. I learned why Quinapril is becoming hard to come by and also that there are several reliable and readily available alternatives. After a quick call to my doctor on Monday we'll have everything squared away and I'll be able to pick up my prescription at Walgreens on Monday afternoon.

My husband & I have had surgeries in the last month. It took my husband to go into the pharmacy to…read moretell them his wife needs her pain medication NOW to get them to prepare it. Then yesterday the hospital called my husband to tell him he was taking the wrong meds for his UTI. Walgreens had the order by noon but it was not ready until this morning.

I get all of my prescriptions through Walgreens. They have been telling me for the past three…read moremonths that my insurance is responsible for my cost going up when I found out today. They have been using a coupon code and not charging my insurance. I asked them to refund me the $150 due. I was hung up on twice And spoke to the most rude women I've ever spoke to in my life. I have now gone above them and contacting their corporate office and making sure that this doesn't happen to other people. When I asked for their names, they stated that they would not give them to me for their safety when I actually just wanted to report how terribly rude they are!

The pharmacist thinks it's appropriate to bring her personal dog to work with her they have it…read morerunning loose behind the counter where the medicine is stored and filled it was dry heaving on the floor when I was there last. This is highly inappropriate and unsanitary people have allergies to dog and pet dander. Not to mention it can be sniffing and licking the pill container so dried dogs snot and slobber could be on them no thanks. VERY UNPROFESSIONAL. GO WORK AT PETSMART YOU DOG NUT!

Best pharmacy ive ever gone to.. I moved here from big city and this place reminds me of the drug…read morestores ive only seen on tv or in movies.. They always greet you with a smile, call you by name (as you walk in).. They really seem to care about every person that goes there... Just like the old 'small town' drug stores in the movies and tv... Plus, they're cheaper priced than most, and definitely faster (ex: kroger has 15 pharmacists and will take 2 hours to fill a script, where as they will be done in 5 to 10 minutes with 1 or 2 people) I dont ever want to have to go to another pharmacy ever. This place is great! :)

I had made a review over a year ago and that review was completely wrong. The Drug Store is by far…read morethe nicest and most efficient pharmacy I have ever encountered in 35 years. From the pharmacist to every staff person they are all just very kind, helpful and knowledgeable humans. I drive 2 hours from Columbus just to get my refills here bc of how pleasant and compassionate this pharmacy is. They are truly one of a kind especially in this day n age. I'm incredibly grateful for their services and I am so thankful I found them and I will never go anywhere else as long as they are here.

They not bad but not a high rate g neither it's motel but I do use them on my meds that need a…read morecompound pharmacy there are 2-3 ladies that work there that are also.

This pharmacy has been awesome. Everyone is professional, they do not jerk you around with false…read moreinformation and lies. It has been a weird journey looking for a new pharmacy, I don't know why I didn't think of this before. Highly recommend, best pharmacy in town!

This is probably the most conveniently located pharmacy in town. Since it is located right on…read morehospital property it is easy to get your prescriptions filled before heading home. The staff are very friendly and the wait time is usually under 15 minutes.

Professional service with local delivery and education on meds you can't get in other pharmaciesread more

I'm genuinely surprised at all the recent negative reviews, as I have used this CVS pharmacy pretty…read morefrequently over the last year. Now that it's built out and new, I really have no negatives as a customer. Everyone at the pharmacy has been attentive and helpful. I would t say anyone is over-the-top friendly, but that is almost never my expectation. They've always been professional and kind enough when I pick up prescriptions inside or at the drive-thru pickup window. I hope this continues to be my experience and I don't have to update with a less-than review!

This is a very busy pharmacy in a densely populated neighborhood. Staff is often harried, "on the…read morerun," and "in the weeds." Customer service reflects this. If everything runs smoothly and you're the sort who's not looking for a friendly face, there's no problem. But if something goofs up (the tablet doesn't work, etc), you can expect a whole lot of attitude. CVS could remedy this with more staff.

Great independent pharmacy. Excellent customer service and no long waiting times such as CVS has.read more

This is truly the best pharmacy I've ever had by far. The customer service is spectacular!!! I'm…read morealways able to get through on the phone and am helped quickly and kindly. If they are out of stock for a prescription, they order it and it's there the next day. My prescriptions are always filled in under an hour or so. Last night I got home from work and did not have enough time to get there but the pharmacist said I could have them delivered. I'm all the way by Franklin Park conservatory and was still in their delivery range! I could not believe it. They were able to deliver my prescriptions to me that very night! It really impacted my evening and the following day in such a positive way. Truly a wonderful pharmacy, and the people who work there are always very kind as well. 10/10