I flew into Fort Wayne for the first time. The rental car counter is super easy to find. I was…read morewarmly greeted by the young lady at the counter. I'm sad I didn't catch her name because she deserved a shout out. She was friendly, professional and efficient. As an Executive VIP with National, she gave me a few choices in the car I received. Sometimes you are offered cars begrudgingly but she seemed thrilled with the choices she had for me. The airport has some construction going on so the cars are located in the long term parking lot. So make sure you go by the counter and get your key, regardless of your status with them. Once you get your car it is easy to head out of the airport. Returning is a bit confusing. Follow the signs back to the long term parking lot. You park your car back in the long term parking lot and return your key to the counter. I'm still not sure if I was supposed to park it in the same space that I picked it up from. But I told the same lovely lady what space I parked it in and she said, "great". Drop off was easy. When I received the car it was just over half full with gas. I returned it almost full. When I mentioned that when I returned it she offered a credit and apologized. I wasn't expecting that but it sure was appreciated. I will definitely rent my next car from them.

I have rented a car twice from this National Car Rental location. Both times I rented asking for…read moreeconomy cars and both times I got free upgrades... once to a GMC Acadia and once to a Cadillac... goes to say I loved the Cadillac more. Short wait time to get my vehicles and drop them off. Service is excellent, except when dropping off the Cadillac I almost got charged for it because the employee forgot to note the free upgrade.. thankfully after a little while I got that situation resolved. If for some reason, I ever need to rent a car again in the area... I will rent it from here.

Never Use Budget again. Terrible customer service, Tried to up charge me for an upgrade after they…read moregave my reserved vehicle away. No help whatsoever

Wish I could give 0 stars. Rented a van months in advance for spring break. Got there to be…read moreinformed they had no vans or bigger SUV's available. Budget customer service is horrible. They do not care and getting a refund is a nightmare.

I love renting my vehicles from Hertz, simple process of checking in and out and the provide nice,…read morenew clean vehicles to drive.

Would not recommend renting from this Hertz location. I left an expensive item in my rental. Called…read morethe next day and confirmed they had located it and was told to send them a pre-paid envelope for its return. Then, nothing. Multiple calls with the counter and messages with the corporate office later and was told they couldn't locate my item anymore. So, they either re-lost my found item or someone decided to take it. Very unprofessional staff. If I could give them zero stars I would.

Secret charges of over 800 dollars when we returned the car after we paid 580 for the week. What?!…read more304$ they could not explain at all and 564 they said was for cleaning because we traveled with our dog. ( nothing mentioned verbally or in contract.)

We received a vehicle that apparently hadn't been checked in from the last renter and got charged…read moreerroneously for fuel when we turned it back in because of that. I noticed when I picked the vehicle up that it had less than half a tank of gas so I snapped a photo of the milage and gas before I drove off, just in case. Turned it back in in Chicago and didn't get to talk to anyone because we were catching a flight. Got the statement a whole later and we were charged an EXTRA $200. I got the paperwork out from pickup and noticed the miles on the paperwork at pickup didn't match the miles from the picture I took. Avis was terrible to work with trying to get it rectified and they even blamed us for the issue. Such a bad experience.

No one st the counter but a guy from enterprise standing out front talking to the ladies at the…read morecounter. One lady cussing loud and her and this guy talking and laughing so loud. Kind of rude. Like be a little more professional!!

From the owner: Save time, get great deals and discounts when you book your next rental car with Alamo at Fort…read moreWayne Airport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in IN and abroad at over 1,000+ airport locations.

Take a page from Seinfeld, they can take the reservation, but they can't hold the reservation…read more Pick up for 5PM and it is 6:30...still waiting.

Do not rent a car from Enterprise Rent a car. We've been stranded for 2 days waiting on them to…read moretow their rental that is totally dead in our driveway blocking our other vehicle. Their roadside assistance says they'll pick it up in an hour. Nope doesn't show, and same thing over and over and to be honest it would be better to find another way of transportation than to go through this frustration!!! The roadside assistance says they have a lot of rentals to pick up and so that's why they haven't gotten to us. Also the manager answers the complaint and says they'll look into it and to email them. Tried that and they don't do anything!!!!! Everything looks nice in their words and that's all you get!!!!

The worst customer service I've ever received anywhere. Not just for a car rental place but of all…read moreplaces in the world!! And not just this location but the companies customer service hotline as well. Don't fall for the low price you will pay in wasted time and high blood pressure to make up for it. Why won't Yelp let me do a zero star rating because that is what this company deserves.

To start... I stood at the rental counter for 10 minutes before the agent would even aknowledge my…read moreexistence. He was too bust arguing with another customer to even say, " hello, Ill be with you in a couple of minutes", I was just ignored. The car was dirty and had scratches all over it. We accidentally left a handicapped hang tag in the car when we returned it, I called then and asked if they could send it to me and they said NO. They said I would have to send them an envelope for it to be returned, when I questioned them on this, they went silent. It was a terrible experience, I am never going back.

I haven't flown out of Fort Wayne for a year and what a difference a year makes. The construction…read moreis complete and the terminal looks too notch. TSA was super fast...people are friendly, the furniture is all new and comfy, lots of charging stations at the gates.....no complaints. Maybe one, not enough flight options.

1st the upgrades to the Airport, Outstanding!! 2nd, WTH, I…read moreunderstand a business needs to make money but $8.49 for a small bag of candy? Yes, I understand we are at an airport and it has become acceptable to overcharge for things. But, come on, you have to gouge people? Shame on Hop River for doing this !!! Maybe a dollar or even two over charging but five or six dollar over charge, just isn't right !!!! Bring your own snacks!!!