Lady at the moline location was very rude. Not a happy customer. Told us we didn't have a…read morereservation we did. Had proof. Shrle argued with my husband then when he was walking away then proceeded to find it. Was told we could not add our son who is 21. So we didn't. Then read online per hertz policy that we could of in fact added him. Now we are an hour away and no way to add him online.

30 minutes agoNEW If I could give Hertz a negative star…read morereview I would. Their customer service is atrocious, I had to demand to speak to a supervisor 18 times over the course of 5 days with an assurance that I would get a call back. Never did get the call back then I got talked down to by the supervisor who basically just read a script at me while talking over me and not letting me speak. Big problem with bait and switch reservations hidden policies and general shit service.

Whole process was remarkably easy! From arriving to rent my car, which took very little time to…read morereturning it was a breeze. My rental car was perfect for my needs and was very clean. It looked and felt brand new. The associates who waited on me were pleasant and very helpful. All in all, a very positive experience.

Based on other reviews, it must be normal for this location to allow a customer to reserve a…read morevehicle weeks in advance and then not have the vehicle available. The only options they offered were to rent from another company, come back, or take an Uber... I am up at 5 am to drive 50 minutes into rural Illinois for a customer engagement at 8. I can understand if my flight was delayed to the point they were closed or something, but other people on my flight were getting cars. The staff waited for that flight to come in and gave away the car I reserved weeks ago. The fact I was in the back of the plane meant I lost out on first come, first serve. When I explained my dilemma, I got a shrug. Well, you can get an Uber, come back tomorrow, or see if the other companies have cars, so I will. What's silly is that this is only my third trip for my company, but I will be doing it weekly here shortly. 50 weeks a year for years to come, that short-sighted choice to hang me out to dry will cost far beyond what they got off one rental today. Did I feel shocked? Sure, I was upset definitely, but the real clincher here is a practical one. If they don't honor reservations, how can I trust them? If you can't trust someone you do business with, don't do business with them. Post response edit: I appreciate the quick response but the hyperlink you provided took me to a page not found.

Great employees at Moline airport. Both Andrew and Mathew were courteous, helpful and good…read morelisteners with my rental experience. From a quick checkin, getting keys and being on my way to car return without any drama and even an additional discount for a mention of not having any mats. Easy rental time addition right from app and at same weekly rate. Worked out great for me and now know where to go for my next car rental after having a great experience with these guys.

Reserved a car online for the same day, when we got there she said people who reserved in advance…read moreget the cars. She also said she called me to tell me that but the mailbox was full which is a lie because I did not get a call and my mailbox is empty.

Rented a great car, but we needed to extend one day. Went online to extend and was given a rate of…read more$83/day for the extra day. After dropping off the car I received by e-mail an invoice that was $44 higher than expected. When I called Avis customer service they told me the charge was $117, and unless I could provide a confirmation e-mail showing the $83 rate, they would not refund the extra charge. I don't recall ever receiving a confirmation e-mail, so I'm out $44. No more Avis for me.

Arrived at 9p at MLI. Avis counter had no lights but had an agent at the counter. I had a…read morereservation for 930p so walked up to counter and said hello. No response. Asked if they wanted my drivers license. No response. I took it out and gave anyway. The agent took it but said nothing. After an awkward 10 mins w no acknowledgment or response by the agent I asked if she would tell me what was going on. She said she couldn't log into system. She walked between all three computers and tried to log in. She said that even though I have a loyalty number and Avis has my credit card on file that matches what I was giving her that she could not give me the car. Nor could she call Avis 800 # and have them process. We asked if we should could get a taxi or uber. She said no taxis and good luck getting an uber. No offer for help or apologies. We took an Uber for $40. Once I arrived at my hotel I called Avis 800 nbr. They looked at my reservation - tried to modify to pick up on Tue morning but system would not let them. They said I could go to the airport in the morning and see if I can still get a car. I asked about compensation for the uber and agent said he could not help w that. That I would need to talk to customer service - which is closed. Just all around horrible customer service.

Showed up on Christmas Night at 7:10pm along with another couple from my flight only to find the…read morecounter closed for the night and their hours showed on line closing at 9pm. There was NO ability to speak with anyone as the business card numbers all lead to business oriented messages. There was no human to speak with. So each of us very disappointed customers had to reach out to our families, mine being my 22 year old son , his wife and 6 week baby to come up 1.5 hours to pick me up in the rain as well as the other customers mother who must have been in her late 70's based on their age to drive the same distance from another direction to pick them up on Christmas Day!!! I HIGHLY recommend using another rental car company outside of their rental family including Alamo and National! Their customer service is horrific to say the least! Their staff couldn't even figure out that they shouldn't be charging me a one way fee from my final destination back to the airport, really??? Y screwed up my transportation on getting me to my destination and now you want to charge me a fee because of your mistake? Geeezzzzz!

Poor customer service!…read more I needed to rent a vehicle on short notice due to my vehicle having a transmission problem. I set up a vehicle online and headed over to the Moline Airport to pick it up at the scheduled time. As my ride was dropping my off I got a call from the Assistant Mgr. stating they didn't have my vehicle or any vehicles to substitute it with for that matter. I explained that I was already here and got no apology for not contacting me sooner and no help with finding a vehicle at another Quad City location. When pushed he offered to give me the phone number of another location. I don't blame Enterprise for anything other than employing the wrong type of person to provide customer service.

It's funny seeing reviews on these million dollar companies, and the employees literally getting…read morepaid crumbs with NO commission! This was a last minute booking, due to Budget not accepting my credit card last minute. I've put two and two together both agencies are scamming. Anyway, I return my rental after having to extend an additional day due to their car malfunction! Once returned I always get my receipts printed because, again, they're scammers. Boom, I leave not even a hour later my card is trying to be charged $400 on top of my $370 deposit being held. Basically they double charged me and intercepted my deposit. Scammers right? Lol now the fun part with the refund, and disputing through my bank. Jealousy really is an ugly trait! You people hate seeing beautiful black woman taking up space, living luxury, and not sitting behind a dead end ass job. I'm assuming they saw my birthday was two days away and knew about another rental reservation with budget for this upcoming Friday. Boooooo tomato's, cause yall didn't stop shit, but higher up will be in contact avoid this location at all cost! They're scrambling for sales!

I need to do both ends of the Dollar review. This was my drop off in Norfolk. Pick up was Tampa…read more The car itself was a premium upgrade 2018 Toyota Avalon XLE with less than 10k. Basically this is a Lexus LS and it was a dream to drive and no issues mechanically whatsoever. Due to the fact it was new XM radio was still on it which was great for a long drive. It did not have navigation surprisingly, but I downloaded the Toyota Scout GPS onto the in-dash computer. Scout GPS sucks, but better than nothing. The car alone garners a full 1 star. Drop off of the car in the off site location at the airport was easy. Staff was professional. I did have a problem in Tampa and needed to speak with a manager. I was directed to a Dollar/Thrifty shuttle that picked me up in approximately 10 minutes with another passenger. I was dropped off at the Dollar desk in the airport. There was no line and I spoke with staff regarding my contract and issue. Apparently they just came on shift and was not told I was coming over and had no information. Around 15 minutes later they located my contract and read the notes. A $95 credit was applied which was satisfactory. I will have a $15 charge mailed to me for a toll that was unmanned. They rent out the sun passes for a daily rate, but it's expensive. I'm still better off not renting it. However, one more violation and it would have been better to rent for 7 days. Best advise is bring your own if you have one. I would rent from them again. They were on the lower end of cost, but not cheapest. The unlimited mileage that was no additional fee was golden for a big trip over 800 miles.

Shout out to TJ at United for hooking up the first class seats! I know we will be having a happy…read morehoneymoon thanks to you. :)

Great small local airport with easy access, direct service to major airports like Chicago, Denver…read moreand others. My hometown and a great location near the Rock River. TSA PRE-CHECK makes the TSA Process a breeze. I miss many of the local delights that used to be served at the snack bar. However, I rarely spend much time inside the actual airport. Salute to all the Veterans that work here and a great tribute to those that perished on 911 with a display of a Flag of Honor made up of those souls lost on that fateful day. QUADCITIES is a great place to live, love, laugh and enjoy the BEST of the MIDWEST!

Reserved a Toyota RAV4 or "similar". Upon picking up my rental, was not asked if I wanted any add…read moreons to my reservation such as renters insurance. Was handed keys to a Dodge Durango and knowing nothing about cars, was shocked to see this gigantic suv that was nothing "similar" to a RAV4. Had to go back in and request a different vehicle and was told all midsized suvs were checked out and I was "upgraded" to the Durango without my knowledge or permission for such a huge difference. Had to downsize with no type of compensation. Checked bank account and realized I was charged $200 more. Called customer service to finally be told they hold $200 until car is returned, had no idea because clerk never mentioned anything. When I first got there, I gave the clerk my license and credit card and that was it. They didn't explain anything to me or made me sign anything. Definitely will use a different company next time for my travel needs.

I am snowed in and I tried to call budget and they keep sending to someone else instead of the…read moreairport to extend it's. Central line is said out would be$206 to extend it for less than 24 hours but I could contact airport budget. Read first sentence... Talked to central line again thinking I'm calling the airport... This time they said $320 to extend... Note, it was five minutes later... Never again!!!!

https://goo.gl/maps/E5dVb4w2HT72…read more Staff not helpful, not trained, they did not answer phone, reservation was given away before the scheduled pick-up time, then they cancelled my reservation upon my arrival (when they realized their mistake) -thus voiding the special-discount/coupon code, then did not resolve the situation even after THEY spent an hour using my cell phone to call both their own customer service and corporate, most unhelpful and most apathetic service ever.I made an: Online reservation for $29 SUV special, code showed on ticket but not the discount "i" (info button) said discount would be given at counter upon pick-up, I even tried to make a second reservation to attempt to check coupon validity, I tried calling to confirm discount and reservation but they never picked up even after 20 minutes, upon arrival inexperienced counter person informed me that she had just given away my reservation and even said it was her mistake and that she should not have done that, she did not offer any options other than "maybe" when I return the vehicle they might honor it... she seemed inexperienced & unhelpful, so I called 800 # customer support, they couldn't figure it out, they had me put her on the line, she tried to walk into the back office with my cell phone so that she could tell a different story, but she couldn't get it off of speakerphone!! They ended up transferring her to corporate after they found out that she had cancelled my reservation once she had realized that she had given away my vehicle, corporate couldn't fix it and offered to transfer her back to customer support!! It might not have been much of an issue, but she was checking her personal cell phone texts as much as possible...she just kept shrugging her shoulder at us the whole time and saying if you want to get a different Smaller vehicle at full price?? So, after the time online plus 20 minutes calling in advance,  plus 30 minute drive in, just over an One hour at the AVIS counter and a 30 minute drive back without a rental vehicle, so in total nearly 3 hours wasted...I can say that I think a rental from almost anywhere other than AVIS should at least be considered of not make a back-back-up reservation, - I will be be considering AVIS reservations as " a late resort "p.s. I had even taken screens hots of the advertisement from the AVIS website, and the coupon code and each step of the process just to be sure that I had the right information with me so that I could get going without missing some critical piece of info at the last moment....

Just got off the phone with this Moline, IL Avis rental desk. At this point in time I have made at…read moreleast 10 telephone calls to get a copy of my receipt for a car I rented directly from this location last week. I turned in my rental agreement and my key in the drop box just like it instructed me to do. They promptly charged my charge card $326.57 for the car but no one seems to be able to find any history on this transaction unless I give them the confirmation number which was, of course, with the paperwork. When they charged my card I would have expected an email receipt but nothing. I started out very patient with the woman who answered the phone tonight, even after the previous 10 calls, but when she told me that without the confirmation number she could not "do anything" I told her that was "ridiculous". She told me she did not have to listen to that and she hung up. I will be making a lot of noise with Avis customer service now. They only received 1 star because you have to in order to submit this. I will not deal with Avis again.