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    Thrive Assisted Living

    5.0 (1 review)

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    1 year ago

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    Baxter Senior Living - baxterseniorliving.com

    Baxter Senior Living

    2.3(3 reviews)
    3.3 mi

    Food is garbage, cheap, junk. Management does not care about residents, just your money.read more

    My friend was there for 3 years, predominantly in Memory Care. All family and POA were out of…read morestate. She had 2 regular visitors - myself and one other friend. ONE family member visited her ONCE in all of those years. We were "regulars". WE WERE BANNED FROM VISITING HER in the final months AND DAYS of her life when LOVE and FRIENDSHIP is the most important, let alone at any time institutionalized! We were not told why, just that the POA had agreed to the banning. It seemed we were "in trouble" for not following "rules" where the rules were not always known or explained to us, or understood and followed by staff for that matter, nor were we ever granted an "audience" to meet to resolve these matters with Executive Administration to better understand our "offenses", or to state our view as to what may have happened. A different friend who knew her was DENIED being able to personally deliver and go over the card and photos I had prepared for my friend in what was the final weeks of her life without "clearance" from Medical and Executive Administration and thus never received them or the personal delivery of my messages to her that she was loved and not alone. I was admonished for pounding on my friend's window (in desperation) to let her know I had not forgotten about her and loved her. These are true stories and well documented. This Institution's Medical and Executive administration seemed bothered by our "interruptive" visits and advocacy. This Institution's Medical and Executive Administration do not seem to understand that Love and Friendship are an important component of Mental Health which is a QUALITY OF LIFE component --- as important (if not more) in the waning times of life, or when one is institutionalized and distanced from family and who provides that in their absence - FRIENDS. I would NOT EVER let my loved one go to Memory Care here nor would I recommend it for others.

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    Campbell Creek House

    Campbell Creek House

    1.0(1 review)
    3.2 mi

    Despite friendly staff, a promised good staff to patient ratio, and a seemingly good start when my…read moreMom stayed there, the facility failed to keep pace with meeting my Mom's increasing needs as she lost key abilities and suffered increasing frailty. As her body became weaker, more frail and prone to pressure sores, she was still put in a regular dining chair instead of a softer, more supportive reclining chair, contrary to family's repeated requests. When she lost the ability to eat by herself, they failed to assist her to eat nutritionally appropriate foods 'little and often', with the result of rapid, dangerous weight loss. Her behaviour was fearful and withdrawn. Despite numerous requests, they did not provide daily records of how much she had eaten or how often food was offered to her. There was no monitoring or record keeping of her food and liquid intake. The family would have accepted the facility telling us that her needs exceeded their capacity, and recommending that she go into a skilled nursing facility. Instead, they kept insisting that they were meeting her needs, even while Mom was visibly approaching preventable death. Upon the family removing her from this facility, her health immediately began to dramatically improve, with rapid weight gain, and she went on to have a significant period of a good quality of life, enjoying the optimum health possible within the limitations of her medical condition. The logical conclusion is that the preventable elements of her decline (weight loss, frequent falls, being withdrawn) during her time at the facility was due in large part to the neglect she suffered. The family also witnessed other residents having unmet needs, for example residents experiencing falls when no staff were present in the day room, and a lady who was recovering from a stroke being excluded from activities by not having obvious, easy-to-implement, adaptations offered to her.

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    Campbell Creek House - Bed bug found there

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    Campbell Creek House - Infested with bed bugs

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    Infested with bed bugs

    Thrive Assisted Living - assistedliving - Updated September 2026

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