So far so good. Jeff was very responsive and helpful in getting me the policy I needed. He made…read moregreat suggestions and never tired of answering questions. If he did he never showed it. I hope I never need to use the policy but have no doubt Jeff will be there for me. Thanks

Rude, dismissive, unhelpful, and unprofessional. Upon contacting Gotham they immediately sent me an…read moreemail telling me "you do not currently have a market for you" [sic] and refused to assist me in any way, all because I filed a small sub-$10K renter's insurance claim several years ago after getting robbed. The entire reason you hire a broker is to navigate issues like this. Glad I was turned down, because if this is the standard of service they have for potential clients, I can only imagine how bad it is for their actual customers. Should've expected as much from a company that so clearly loads up on fake reviews and manipulates online search results with SEO.

My mom has been a customer for a long time from this agency and the service has been good up until…read morea couple of months ago when my mom had an accident and they've told me to call allstate to handle the business. My mom said no she's not doing that and told them to call. I recently had a problem with someone rear ending me and got the police report and went there for THEM to help because I'm a CUSTOMER. I got everything and told them what happened that I was involved in an accident and that it wasn't my fault because they rear ended me and they came out with the same story that I had to call them and have everything figured it out. Not happy with the customer service there. Will come tomorrow and talk to the manager about the experience I had and want this resolved. I pay them for a reason... To have service when I need it.

I have been a long time customer of Allstate and Felix Maisonet has always taken care of me even…read morewhen I did not keep my account in perfect standing. Instead of giving me the boot they worked with me and found the best solution instead of just kicking me off the policy. They are dedicated to customer service and respect for long term Allstate customers. Claims are always handled professionally and courteously with thorough follow up. Whenever I contact my agent I am treated like an important customer. Felix is available to speak to customers and is directly involved with matters at his agency which helps expedite any matters that need immediate attention. I highly recommend this agency for your insurance needs. Victoria

I can't say enough good about these people. Bert is AWESOME- hand walked me through a bunch of…read morethings and is so prompt and thorough. Knowledgeable in such an amazing way. True customer service that is not available in many places any more. I left an agency I was with for 15 years because it seemed like I was a hassle for them to deal with but when they wanted money they were my friend. When I needed them they pushed me off. You won't regret it!!!!!!!!!!!!

Speak with Bruce. Excellent insruance agent...reasonable quotes and very quick turnaround...great…read moreservice.

Whoever answers the phone is not very helpful - hopeless really. This used to be much better. I am…read moreswitching to another agency. They were bought by Brown and Brown, I guess that's why.

I had a policy that was cancelled. I attempted to renew. I spoke with Paulette. She refused to…read morerenew my policy. She then refused to allow me to speak to a manager. She then hung up on me. I definitely do not recommend working with BNC....their customer service is absolutely atrocious.

The bigger they get the less personable they are. I have taken insurance away little by little and…read moreturned to companies I can deal with directly. This year I was contacted by a health ins agent that used a long defunct email and sent a package of info to an address we haven't had in over 5 years. I found the email 2 weeks after they sent it to wrong email address, responded that I have serious health issues and needed help navigating the renewal for 2023. Also included personal info to enlighten the agent so he could do a little work. Yea, that didn't happen. He response was to question my eligibility and wanted copies of what I send to the insurance carrier! Response didn't include "sorry to hear about your health" , or "give me some time to look at your situation", or even a "good luck to you". Just robotic, apathetic and quite frankly, unprofessional. Took business insurance away years ago...I was upset the rep would send me a renewal application 10 days before renewal. I contacted the ins Co direct and was told the paperwork was emailed to the rep over 60 days prior. We did some investigating and found the rep had changed the date on the email to make it seem like she had just received it. Deceitful! Go somewhere else unless you're happy with just paying and not getting service. DONE!

Jovi has gone above and beyond helping me with my uncles insurance policies. Jovi is incredibly…read moreknowledgeable, friendly, and always ready to tackle my questions. Patti M

I never thought I could LOVE an insurance agent. But every interaction with my agent Jovi in this…read moreoffice exceeds my expectations! Outstanding service, efficient & fast with every need and request I have had through the years. He is amazing!

I've been with Zurita for many years, and highly recommend working with Anthony Marrero. Aside from…read morebeing knowledgeable, and saving me money, what was invaluable to me was the extra time he spent making sure I was taken care of, and provided HONEST answers to questions and concerns I had about my coverages. It's reassuring to know there are still people who work this way.

Can't believe I've been working with this company for so long, crazy to see that my last review was…read more8 years ago. Just inspired to write another review because I need to shoutout Marely the amazing CSR there who has been our contact for so many different things with our policies - she's so responsive and helpful, I wish every company had someone like her! Thank you so much Marely!

I recently acquired a new car and needed auto insurance. I started shopping with the insurance…read morecompanies and could not believe the prices I was getting, absolutely outrageous. Told a friend of mine about this and he suggested that I check with Tri-State Insurance. At first I was a little reluctant and skeptical, but I decided to give it a shot. Tri-State was and is amazing; it was a very nice and pleasant experience. When compared to the insurance companies I absolutely surprise by the difference in the price quotes and the time it took for them to give me a quote. My quote was much lower than what I had expected after dealing with the insurance companies. Amelia, the broker I dealt with, was very nice, helpful and resourceful. Apart from her knowledge on the topics, one of the things I appreciated most about her was her honesty. The Tri-State experience was an ease and saved me a bunch of money. This experience encouraged me to write by first Yelp review. I give Tri-State 5 stars and a recommendation to anyone in search for new or renewal of all types of insurance.

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