Our experience here was phenomena! The customer service is definitely one of a kind. Everyone was…read morevery polite and the place is so welcoming. I would recommend this facility to anybody. You can tell they really care about your experience. They provided the care we needed to proceed with my daughter's braces. They make sure you understand the process from beginning to the end. Monica was just as sweet as can be and Lawana and Lynn were so fun. Look forward to our next visit! Keep up the outstanding work!!

My daughter got her braces on at smile doctors and we were told they did not accept my insurance…read moreand my insurance pays $1000.00 towards braces. I signed a paper what I thought was selfpay and for then to debit my checking account monthly and I also made a down payment of on day of service. I was paying I think $175.00 monthly could be lower not sure. We maybe went a total of 3 times at the most to this location the staff was very rude and the techs and doctor were not friendly at all or seemed to care. Her brackets and bands would pop off within a hour and no she would not ear or do anything for this to happen. This happened twice and we finally just go to Valdosta location to get her braces taken off and took for ever to get appointment they were even more rude at this location. I work in Healthcare and the setting of your visit and impression you get as you walk in the door and the first person or people you see. I later find out as we have went to another orthodontist Smile Doctors have billed my insurance and my insurance has made payments each month and have paid over $600 I have been contacting smile doctors since May and have spoken to several people and have talked to the billing and insurance people 3 times and was told they would be refunding my insurance payment back to my insurance and would take approximately 30 days. That is fine I have not heard anything nor has my insurance heard anything or received payment back. We did not even go $600 worth of being charges and I made a down payment and was paying by the month! I have called 3 time this month and was told I would need to speak to the manager in Tifton and they would email her and I have not heard a word from the manager. I will never recommend this office to anyone! ALL I WANT IS MY INSURANCE PAYMENT TO BE CREDITED AND REFUNDED! THE SERVICES AND STAFF WERE HORRIBLE.! My daughter is autistic and she was a nervous wreck and her anxiety having to go to the office was terrible because the way the staff acted and treated you. Maybe some day I will get a call back from the manager.

I took my Granddaughter to Dr Hester 6 years ago for braces. She had a larger problem than just…read morecrooked teeth. Dr Hesters office personnel were very knowledgeable and kind. We had a money problem and they worked with me. Dr. was understanding and kind and everyone worked with us. She wore her braces and appliance for 2 years and had a beautiful smile when she had completed the process. Thank you all. Erica is 21 now and happy with her smile and she can chew well. Everything is in line and beautiful.

Not a good experience in the billing department. Relocated here and was only seen twice before my…read morebrace came off and they charged the full price. There was no real work being done. Now I'll be paying 8 months more after my braces come off. So if a transfer find another orthodontist because it's all about the money here.

He's great and his employees are helpful, professional and friendly. They made sure my child felt…read morecomfortable and they explain the process to him. He likes them a lot, even though he has braces to deal with. Any questions or concerns are taken seriously. Don't worry parents, you can go with your kids during their appointment. No waiting in the waiting room only. They even have seating.

Very professional and friendly office. Dr Brad and the entire staff are great with kids and…read moreadults. The office is set up to see patients of all ages. Fun T-Shirts from the practice. Quality Orthodontics and a fair price. They have treated all three of my boys and we are very happy with the results.