I honestly don't even know where to start because staying here felt like walking into my own dream…read moreof what hospitality should be. From the moment we arrived, the service was on another level. At check-in we were offered a drink, and instead of just handing us a key and pointing to the elevator, someone personally walked us to our room and showed us around the property. I have never experienced that before at a hotel, and it immediately set the tone for the entire stay. The hotel itself is absolutely immaculate. Everything feels polished, calm, and thoughtfully designed. You can tell that every detail was intentional, from the atmosphere of the lobby to the way the staff interacts with guests. One thing that really stood out were the luxury touches throughout the room. The amenities included Bulgari soaps, body wash, and even perfume, which made the whole experience feel elevated the moment you walked into the bathroom. The marble soaking tub and spacious shower made the space feel more like a private spa than a typical hotel bathroom. Even outside the room, the design details continue. Right by our door there was literally a small moss garden built into the hallway area, which was such a unique and calming touch. At that point I was joking they might as well add a mini waterfall by everyone's door because the atmosphere was already that peaceful. They also offer thoughtful touches during the day like dessert hour, which made the stay feel even more special. It wasn't just a place to sleep -- it felt like a full experience. As someone who works in hospitality and kitchens, I naturally notice service and details more than most people. I have to say this hotel truly impressed me. This is honestly the level of hotel I would want to run or build one day. What I loved most is that everything felt warm and welcoming, not stiff or overly formal. The staff genuinely made you feel taken care of. If you're visiting Auburn and want a stay that feels luxurious, thoughtful, and memorable, The Laurel Hotel & Spa absolutely delivers.

The Laurel is THE luxury experience in Auburn. I have stayed at all the other hotels downtown and…read morethis is the best. Everything is different in a great way than so many hotels. Having been to Thrive Coffee and even in the lower floors for Auburn events I was not exactly sure how to get into it. However, there is a separate valet entrance. We were greeted immediately by a host who showed us around and brought us to the 6th floor to The Library where we were given lemonade with an option to spike it. This was not a wait in line for someone to help you. This was a concierge service the whole time. Our host brought us to the room and showed us around, who doesn't love an iPad to control your thermostat, your blackout shades, tv, and music. The room is deathly quiet. You can actually hear yourself think. The marble bathroom with the tv in the mirror, the separate water closet, shower, and bathtub with Bvlgari amenities is stunning. The bed is uber comfortable with high thread count sheets. The bar cart with items for mixed drinks is something I have never seen in the thousands of room nights ai have stayed all over the world. All and all this is a treasure. I hope I am able to stay here many more times. If you have an Amex Platinum card they have outstanding amenities that were available at this point...including free valet parking, free breakfast, and $100 voucher for restaurant or spa.

We arrived at the door was locked. A lady came and chewed us out that we did not text her that we…read morearrived. But she never told me that in any conversation we had Her attitude was very rude and not conducive to wanting a spa treatment.

Wonderful massage. Everything was so clean and calm. Made the whole rest of my day better. Totally…read morerecommend!!

I went in for a spa pedicure because someone got me a gift certificate. The receptionist wasn't…read morefriendly and the pedicure/nail stations are in a glorified closet...not very spa-like at all. The woman who did the pedicure was friendly and was thorough with scrubs and lotion. However, the whole reason I get pedicures done is to clip the nails and take away calluses. She spent hardly any time on caring for the cuticle or calluses or shaping the nails. In less than one week, I had to clip my nails again myself, work on my calluses, and the nail polish was already "grown out" if you know what I mean, because she didn't paint close enough to the cuticle. It also started chipping off. This was the most expensive and worst pedicure I've had. Not worth it. This is the reason I do pedicures myself, total waste.

The place isn't spectacular and it's a little old. I went in for a massage and Joe was okay but not…read morethe best. I will say the massage room seemed a little older. Joe was a little bit more chatty than I wanted. The place is okay but I wouldn't go back.

Got a beautiful manicure on a very rheumatoid arthritic hands from a very patient technician…read more Thank you Linda.

Due to my experience today I will not be going back I asked for a soak off I tell the lady my nails…read moreare brittle so I didn't want to rip them off myself. I proceed to tell her that I've been jamming them and that they hurt. She starts clipping them and then starts putting an acrylic nail underneath my acrylic I had on my nails and proceeds to rip them off. I was mid tears as she was taking them off due to the pain of the way she was taking them off. Mind you I told her I've been jamming them into things and then continues to take them off the same way I could've done myself. I simply asked for her to soak them off not rip them off my fingernails. Not only that they seemed very rude and I did not like that and I'm a very nice person and I've never left a bad review until now. It made me so upset. My nail beds in pain now

Dermalab is the definition of a high end spa. They carry DMK and Biologique Recherche as their…read moreskincare lines. Both of them are results driven and have science backed formulas. They also put so much care into their facials. Not to mention they have a relaxation room and a sauna. Makes for the perfect spa day!

I was very much disappointed in my hair color it needed correcting charged again for the…read morecorrectionI will never go there again

I have very difficult hair....moved to Auburn and Fatima gave me the best look i've had in 30…read moreyears!

I cannot recommend this store enough. I have never been able to have nails that stay on but now my…read moresets last me easily 4 weeks. Phoebe does the best nail art and shaping. The owner B is always so sweet, accommodating, and communicative. 100% the best nail salon I've been to.

I can't recommend B enough, she works amazing wonders on ingrown toe nails and sets the bar so…read morehigh. She remembers everything about me and my family, so personable and happy. She will always take care of you. She never rushes you. Her place is so clean and offers you a drink and a snack. She is truly a blessing.

I want to start by saying Kaycee and Bree are completely amazing. Kaycee is phenomenal and Bree…read moreoffered valuable advice for me since it was my first time getting my hair dyed and I got to say I had an amazing experience. I will Absolutely be back

I am very picky when it comes to beauty treatments as I have had some horrible experiences. I…read moreroutinely see Bree at Elements salon. I love her, she gets me, and she's able to make my ramble-y visions come to life and makes me excited about hair. She's always gone above and beyond and I haven't gone anywhere since I started working with her.

I've been coming here for a year now every month. I also take my daughter and I've only had good…read moreservice. Relaxing and quiet. Will continue to go

Let me start by saying that they have an 86! If I noticed this score when I initially went in I…read morewould have turned around immediately. The tech put on the same gloves that she used with the patron before me and rinsed off the cuticle trimmer and fingernail clipper to use on me. I asked for clean utensils and a new nail file as well as gloves. She then started yelling to the others in Vietnamese before Doing what I asked. She then dug in my nail bed until it bled and when I needed my nail polish to be fixed after I paid her she then started working on another customer. Please avoid this place in my opinion they are not practicing safe sanitary procedures and this could be detrimental to someone.

Been dealing with lower back pain and was able to get an appointment same day. Sasha had the…read moreperfect amount of pressure for me, not too light and not too hard. Left my 60 minute massage feeling great.

I was in town for my son's graduation, and had a muscle tension headache that would not stop. Went…read moreto see Sha at Silk for a deep tissue massage. She did a great job and I was surprised how strong she was. She really got in there and worked hard on my tight muscles. Feeling so much better now. Plus the price was right ($70 for one hour).