Where to begin? I regret booking three flights in advance. Otherwise, Quantas exceeds on all…read morecounts. Jetstar is an economy airline. I pack light, but they make everything difficult. Checking baggage weight at the boarding gate and very old tight seats. Worse is some of the staff like the heavy set woman and Cairns. She immediately had an attitude when I asked where I was sitting. Even though I purchased extra weight for carry on, it registered as check-in. When I asked if I could just carry on, she flatly refused and waited to charge me extra even though I was only carrying 16 KG when I I paid online for 25kg. Avoid the hassle unless you are small and carrying under 7 kg. Otherwise, the price will be comparable with Qantas even though they charge more upfront. They don't have all the limitations that Jetstar imposes. Avoid avoid and abort.

Duplicate review from 10/27/23…read more First of all, it was a whole experience getting here... My fault for not looking at my emails, etc. But why did I have to go to the international airport for a domestic flight...? Then a crooked taxi cab driver ripped us off driving from the domestic to international terminal because we did not have enough time to hop on the free shuttle. This happened to so many people we met at the Jetstar terminal. Quality/Quantity - Low cost carrier. And they are proud of it. Advertises it aggressively, part of their branding. For the people reading from the US - Think Frontier, Spirit low cost. If you know, you KNOW! On our flight back, our fault (not theirs), we went over the luggage weight of only 10kg (22 lbs). This applies to BOTH the carry on and backpack together, which I did not know. My two empty bags alone probably weighed 5kg... The penalty was $65AUD, probably more than the cost of our one way flight per person, LOL! Atmosphere - No thrills, no frills. As advertised, you get what you pay for. Service - Minimum service. Cut and pasted from their website (might be outdated...): Our 10-point Customer Guarantee This Jetstar Customer Guarantee applies to all flights operated by Jetstar Airways (JQ) and Jetstar Asia (3K) 1. Your safety is our highest priority. 2. We commit to provide the lowest fares with our 'Price Beat Guarantee'.* 3. Our team are always here to help, 24 hours a day, 7 days a week. 4. We'll let you know your choices if your flight is changed before you travel. 5. We'll keep you updated and provide options if things don't go to plan on the day. 6. You will get what you paid for. 7. We'll resolve issues quickly. 8. You can have confidence in how quickly we will refund your money. 9. We share your passion for protecting our environment. 10. We commit to the privacy of your personal information. Price - Inexpensive. Again, you get what you pay for. Owner Comment - Congrats on all your success. We will be better prepared if we ever use you again.

Outstanding customer service on QF94 from LAX to Melbourne on June 30, 2026…read more Best qantas international crew I've experienced and I am a frequent international flyer. So compassionate, attentive, chatty and overall work together very well. You can see the work comraderie in the way they interact. A very good crew and I was so fortunate to be vale to chat with them during a slow time of the 16 hour flight. I hope Qantas management sees this review and gives them all a pay rise and some accolades. Thank you QF 94 Jaimee, Mike and Faye for making my long stressful flight so enjoyable!! It's been a terrible couple of weeks for me and I am so glad Qantas has good people taking care of their customers so well.

Horrible service- 4 hour delay to fix their own equipment on site - as apposed to pulling the plane…read morefor regular maintenance- waiting until the plane lands then make repairs- easier to delay patrons and give them $15.00 vouchers - while patrons reschedule another $1500 to move their domestic flights when they land to get home in their respective home countries- Quanta's has gone down in quality - no reliability

Our experience on Virgin Australia was a flight from Hobart to Melbourne. I'd call it a good…read moreexperience, although I think we did some circling as this flight should have been a shorter hop. Leg room was a little tight, service was pleasant, and we appreciated the warm quiche snack. I'd rated Virgin higher than Jet Star and lower than Quantas in terms of internal Australian service. Those are practically the only 3 choices to fly within Australia.

Sadly very quick to point out I'd entered the wrong side by mistake…read more Not a good thing to embarrass your customers

Unlike the LAX experience, I had a great experience with the counter staff during the check-in…read moreprocess at MEL. The employee was very friendly, helpful, and went beyond the call of duty with checking if my additional container could be checked vs carried onto the plane. I was extremely pleased with her conduct and demeanor during a busy morning crowd.

Quite spacious, not crowded and helpful staff. That was early in the morning, so might be different…read moreat other times.

I flew one way from Sydney to Melbourne with TigerAir. They seemed to be basically the same price…read moreas the competition, and I picked them because of their (slightly) higher reviews. I wasn't impressed by these guys. They were over an hour late showing up to the gate, due to the fact that the plane had some maintenance issues at the other airport and didn't get to take off on schedule. Since we were running late, our pilot seemed to ignore storms and turbulence and plowed through them in a very bumpy flight. The plane seemed pretty old and run down. It was in serious need of an upgrade. Even the flight attendants' uniforms were retro. They looked straight outta the 70's. Everything costs extra with these super budget guys. Need something to drink? That'll be extra. Surcharges for everything except going to the lavatories. Thankfully, my luggage and I arrived intact.

I took a round trip flight from Melbourne to Sydney and thought my experience was just fine. I…read morebooked my flight at the last minute (two days in advance) and even though I was new to Tigerair's process, everything went smoothly. When you book the flight, they are very clear and upfront in stating that there is a weight limit on the one piece of luggage you're permitted to bring and also that food/beverages are not included in the price. The cost of airfare is the lowest compared to the other options, so you get what you pay for - airfare from one city to another and nothing more. If you decide to use Tigerair, make sure you check in for your flight online so that it's one less thing to worry about at the airport. I think they let you check in 72 hours in advance. Also, if you have a carry on and know it's under the weight limit, you can go ahead through airport security and go straight to the gate. No need to stop by the Tigerair check-in. They'll double check the weight of your carry-on at the gate. I will admit that they will corral you like cattle at the gate. If you fly out from Melbourne, you'll have to walk onto the tarmac to board. If you're not okay with that, you should go with a different airline. Otherwise, accept that you're using a budget airline.