Only send a family member who you hate and want inheritance from. My mother is in a life…read morethreatening situation right now. I literally begged them to send her to the hospital. She was in the reach unit. I threatened lawsuits, hotline and nursing board reports. They made her wait 4 days for a Doppler test which was ordered "stat", meanwhile I'm calling them multiple times a day about it. My mother calling me in tears. I have seen her cry less than 5 times in my life. That's just to start. I had to physically confront these people about turning her every 2 hours. I made a big fuss about it. The next day I call to ask about her leg (where they found a giant blood clot btw) and the nurse "Laura" asked me to clarify if I wanted her turned during the day as well. Are you fucking serious? She can't roll over on her own and them leaving her leg swollen and painful for days made it worse. Her reasoning was that she was up for meals. There's 4-5 hours between meals, Laura. There are fucked up nurses working there. Being a nurse I know exactly how much they denied her care. I'm 500 miles away. They told me if I was that concerned I could take her to the emergency room. I can't even take her to my car without mechanical assistance. No one could. They finally checked her blood flow and immediately sent her to the ER. Now I'm sitting here hoping she doesn't throw a clot to her brain, lung or heart. Lenoir Woods clearly will just let your loved one die, even as you beg for mercy and threaten them with a lawsuit. Another reviewer lost her family member due to their abuse. The whole facility better be praying that nothing happens to my mom.

Can I move in? This place is better than college! We spent 4 days visiting my grandmother here and…read morewere extremely impressed. The amazing staff seems to really WANT to be working there, and it shows - they know residents by name and remember their preferences; they're also very friendly, offering hugs and physical contact as desired, which my grandma commented is much appreciated, as it's something commonly lost in old age. I was also impressed by the large, prominantly-posted sign listing the Residents' Bill of Rights, detailing the kind of treatment residents can and should expect (and what to do if they ever feel those rights are being violated). The food in the dining hall was good, with a wide range of daily options and outstanding desserts (both regular and sugar-free), which my grandmother blames for her putting on 10 pounds. She's now switched to watermelon for dessert, so being a good grandson, I had to eat the apple pie, carrot cake, and chocolate sundaes FOR her. It's a rough life... The facility offers a full spectrum of care, from independent cottages up through skilled nursing. A shuttle runs to popular stores and town locations 4 days a week, and a dizzying array of activities are offered every single day, including their own movie theater and Wii sports! They even have a large library with an Internet terminal. The grounds, buildings, and rooms are all beautiful and well-maintained. All that is great, but the single most important and telling thing about it is this: My grandmother is comfortable and happy there. What else really matters?

I was no longer able to physically care for my wife 24/7 needs…read more After several interviews with other care companies, we chose Brightstar. We have been impressed with thier quality staff and thier genuine concern for my wifes needs and thier overall professionalism. I highly recommend Brightstar.

Used this company for my 88 yr father. I went away for 3 days out of town. Came home to my father…read morein the same clothes he was wearing for the last 48 hours. Not only did they not change his clothes, but he was in the same dirty disposable underwear for 48 hrs. No socks on his feet, but they left his shoes on him during the middle of the night! I have cameras in house and it's all recorded. Company fired one tech, but not the other one. Both were at fault. The tech they didn't fire left my dad in thigh high plastic sequential leg pumps. They were only supposed to be on for 60 mins. Per video, they were left on for 2.5 HOURS! My father couldn't get up if he wanted to since he can't get leg pumps off himself. They also left him in his room- except for meals when normally he sits in living room most of the day. They also didn't check on him for hours at a time! Again, all on video and shown to supervisor. This was in the Columbia Missouri franchise. Funny though that when I posted something about this on the BrightStar FB page, people told me to reach out to the main headquarters. I did, and NO ONE EVER GOT BACK TO ME! Shows you how little they care what goes on in their franchise business. I was told by the VA, who contracts out to them,to hotline with the state. I did that and the agency dropped my father as a client. They even billed the VA for that weekend services!