Like a Bad Neighbor, State Farm Is There to Make It Worse We…read morehad a sudden water emergency... we believe that water started coming out of a clogged drain overnight, seeping under the floorboards. We called it in right away, and we called the professionals - plumbers, and mitigation companies to come out hours after we observed this. We turned to State Farm, expecting the company we've trusted for years to help us through this disaster. We got our first communication with this office from Cecile Campbell who wrote in her e-mail; "It is our job to make sure this claim goes well for you, and we want you to be completely satisfied throughout this process." Sounds great, right? On the phone, she was the opposite - hostile, unpleasant, and dismissive. The gap between what was promised and what was delivered could not be wider. We needed someone to assure us and help us - they were now exploring all the ways of how they won't help us. As we tried to navigate this and understand what we could do differently the experience was more and more shocking. When we called to understand how this could happen and how to prevent future coverage gaps, we spoke with Angela Williams, who, by her own admission, does not work in claims. Rather than helping us navigate the situation, she spent the entire call telling us we were "probably not covered" and, based on her seven years of experience, she believed our claim would be denied. This was unsolicited and completely unhelpful during a stressful time. We even asked to speak to a manager because what we wanted was guidance and help on how to deal with this in the future. Instead of escalating the call, Angela hung up on us - stating she was going home and she was done with us. That's not customer service; that's outright disrespect. What's worse, Angela admitted that although State Farm claims to review policies with customers yearly, that "did not happen" for us. Her exact words were, "Well, we intend to," which is basically an admission that they never ensured we had adequate coverage. We relied on State Farm to guide us in choosing the right coverage to avoid scenarios like this, where tens of thousands of dollars in damage we might be liable for, and they failed. Insurance is supposed to provide peace of mind, not finger-pointing, excuses, and hang-ups.... and heaven forbid you ask for a manager, you won't get one. If you're considering State Farm, think twice. When disaster strikes, you need a partner who stands by you, not one who tells you why they won't.

The office personnel are patient and keep digging at the small problems that otherwise would drive…read moreme crazy. Cecile was great: super helpful. I have never submitted any insurance claims so I can't speak to that very important part of the business.

Highly recommend this insurance group, excellent customer service and rates (I really shopped…read morearound beforehand, too), they really go above and beyond to help you!

No better insurance around... accommodating, efficient, effective, and always available. Just the…read morekind of team you need on your side when something happens.

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. We strive to be the Gardiner community's first choice for quality insurance and financial products. Our agency has built a reputation for listening to State Farm customers and providing products based on their needs. Call or visit my office in Gardiner. License #: ME-AGR52752

In a world of confusion when it comes to insurance and the correct needs of insurance. I highly…read morerecommend giving a call to matthew and his staff . I was in clueless mind and had called around . I ended up calling Matthew's office explained the horrific time I was having trying to get insurance. Explained what range I could afford. They had me give m information. And with in 10 minutes had a quote for me . I could not believe my ears. 60 dollars below what everyone else was offering. I almost cried. They are kind friendly inviting and see you as a person not a number and not money but as a person in need of a service and compassion. Thank you mathew and staff

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: ME-AGR266841

I recently had a significant claim with the Gosline Insurance Group. The claim was handled…read moreprofessionally, quickly and accurately. Ashley was extremely responsive and helpful throughout the process, which was an extremely stressful time. Many can sell you insurance coverage, but the Gosline Group is there when you need them to help with a claim!!

From the owner: Gosline Insurance Group and its members are independent insurance Agencies. We do not work for an…read moreinsurance company, we work for you. We work with your interests in mind when you have a loss and follow through to see that you get fair, prompt payment. We represent a carefully selected group of financially sound, reputable insurance companies, and we place your policy with the company offering the best coverage at a competitive price.