Matt was fantastic to work with. He shopped my policy for the best deal, saved me money, and gave…read moreme the quick, thorough personal service that you want. I could always call him to have a question answered. Great guy and great company to have on your side. Thanks Matt!

From the owner: car insurance, home insurance, snowmobile insurance, boat, motorcycle insurance, business & general…read moreliability insurance, workers comp insurance, flood insurance, professional liability insurance, cyber liability insurance, independent insurance agency

I reached out to Vuong Nguyen when I needed assistance regarding policy documents. Despite not…read morebeing the agent on the policy that didn't stop Vuong a bit from going above and beyond to not only get me the information I needed but he did it in record time! When I called Vuong he was in the middle of a personal situation and he didn't hesitate for a second, despite not being a client to help me out all the while being courteous and kind despite that he wasn't even working today! After dealing with Metlife and Farmer's directly with their long hold times due to call volume I was so relieved to get assistance from Mr.Nguyen and hope to work with him in the future. This agent goes above and beyond to not just help his clients but all clients of Farmers. Thank you for a great customer service experience and good luck with your new baby!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Gardiner, ME area since 2021, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Like a Bad Neighbor, State Farm Is There to Make It Worse We…read morehad a sudden water emergency... we believe that water started coming out of a clogged drain overnight, seeping under the floorboards. We called it in right away, and we called the professionals - plumbers, and mitigation companies to come out hours after we observed this. We turned to State Farm, expecting the company we've trusted for years to help us through this disaster. We got our first communication with this office from Cecile Campbell who wrote in her e-mail; "It is our job to make sure this claim goes well for you, and we want you to be completely satisfied throughout this process." Sounds great, right? On the phone, she was the opposite - hostile, unpleasant, and dismissive. The gap between what was promised and what was delivered could not be wider. We needed someone to assure us and help us - they were now exploring all the ways of how they won't help us. As we tried to navigate this and understand what we could do differently the experience was more and more shocking. When we called to understand how this could happen and how to prevent future coverage gaps, we spoke with Angela Williams, who, by her own admission, does not work in claims. Rather than helping us navigate the situation, she spent the entire call telling us we were "probably not covered" and, based on her seven years of experience, she believed our claim would be denied. This was unsolicited and completely unhelpful during a stressful time. We even asked to speak to a manager because what we wanted was guidance and help on how to deal with this in the future. Instead of escalating the call, Angela hung up on us - stating she was going home and she was done with us. That's not customer service; that's outright disrespect. What's worse, Angela admitted that although State Farm claims to review policies with customers yearly, that "did not happen" for us. Her exact words were, "Well, we intend to," which is basically an admission that they never ensured we had adequate coverage. We relied on State Farm to guide us in choosing the right coverage to avoid scenarios like this, where tens of thousands of dollars in damage we might be liable for, and they failed. Insurance is supposed to provide peace of mind, not finger-pointing, excuses, and hang-ups.... and heaven forbid you ask for a manager, you won't get one. If you're considering State Farm, think twice. When disaster strikes, you need a partner who stands by you, not one who tells you why they won't.

The office personnel are patient and keep digging at the small problems that otherwise would drive…read moreme crazy. Cecile was great: super helpful. I have never submitted any insurance claims so I can't speak to that very important part of the business.

I had some very bad experiences with this company. My husband was driving and the brakes went out…read more Asked for a tow, they basically asked for more money. Sad thing is, we do have insurance through them, but not after this fiasco.

Recently moved to maine this office cold called me since I was with State Farm before moving…read more Thought that was great at first but from there I had nothing but issues with this office. Just to get my stuff switched over it was a nightmare. I would try calling in and sometimes it took days for me to get a call back if at all. Took for ever to just get the account setup then after that they started messing up my payments. That was the last straw, they called me saying I had held my payment, which I had not done. I talked to Peggy and she was unhelpful and rude. Never apologizing and saying the issue was I was paying with a credit card, blaming me. This office is disorganize, and has no customer service except for one women, Lizzy. The rest of them can care less, once they had me as a customer they dropped me and only want their money and do not care at all about having happy customers.

I recently had a significant claim with the Gosline Insurance Group. The claim was handled…read moreprofessionally, quickly and accurately. Ashley was extremely responsive and helpful throughout the process, which was an extremely stressful time. Many can sell you insurance coverage, but the Gosline Group is there when you need them to help with a claim!!

From the owner: Gosline Insurance Group and its members are independent insurance Agencies. We do not work for an…read moreinsurance company, we work for you. We work with your interests in mind when you have a loss and follow through to see that you get fair, prompt payment. We represent a carefully selected group of financially sound, reputable insurance companies, and we place your policy with the company offering the best coverage at a competitive price.