I have been a customer of Mainline Furl Services since moving from Williamsburg Virginia, in 2001 ,…read moreThe workers are always helpful with information and suggestions that shows the most efficient uses of their products and services, always curiosity and respect and reliable , Have been using company since , Thank you

I've used Mainline for a dozen years for oil service with no issues, besides the occasional tire…read moreruts they would leave next to my driveway, but today I had a deal killing problem with them. In December, after they had already been out to service my heater, a problem I'd been having with it continued to get worse. The heater would ignite, then stop, ignite, then stop, then finally begin to run smoothly. It was only occasional at the time, and when I had asked them about it during the annual service visit they couldn't find a problem. I suspected it was the filter, and since there is no cut off valve from the tank that they hadn't changed it (I had previously changed it myself over the years - you put your thumb over the tube). I called back (visit, number two, December) and two technicians came out to investigate. They determined it was an electrical issue, since there is another circuit sharing with the heater (supposed to be a dedicated line) and I had noticed the lights flicker sometimes. They gave me the number of an electrician - who I hadn't called yet for financial reasons. Yesterday, when it was at its worst, I decided to install a new filter that I had in stock. Was dreading it of course, it's a mess, but after watching the fire chamber ignite and then go dark about once a second for over a minute, I reached up and opened the flap on the air pipe leading to the chamber - not that I knew what I was doing. The heater immediately stayed lit, so I took a small piece of metal and placed it so the flap would stay open a quarter of an inch. Since then no problems, it runs like it's new. Now the problem. Today I called to report my success and suggest they refund the $70 service charge for their last visit (half an hour, the first twenty minutes of which consisted of them sitting in the truck). They refused. They noted again their previous diagnosis (clearly mistaken, although I'll get an electrician out some day, so not a totally wasted trip), and told me they couldn't change the filter because of the cut off issue. I persisted, and suggested they come back, we take out my 5 cent fix, and we would see what happened. The man on the phone, who seemed familiar with my troubles, said anything could have happened in the intervening time (what that was meant to suggest I do not know), gave me a curt "have a good day, sir" - and hung up on me! Needless to say that after many years of using Mainline we won't be seeing them again. Beware their service department! I had checked prices before that first visit, and Mainline was cheapest - but you know what they say...'you get what you pay for'. In the case of Mainline that was next to bupkis...