Reviewing individual Tim Hortons would almost seem mundane, considering they are a chain of cookie-cutter food and coffee takeouts. However, each location does hold its own sort of atmosphere, so aside from the food and coffee review (TH coffee has always been my favorite), I'll just write a brief note about the store itself.
This location has always had problems with customer service; mainly, lineups that can run all the way outside the store itself. Part of this may be the fact that they don't have a drive-thru (no room); but the staff truly is just...slow. Often you can be in line for upwards of 10 minutes waiting to place your order, which - in a fast-food coffee house - is very poor service indeed. I've also found that in the past, there have been numerous times my order has been incorrect (ordered an extra-large triple/triple coffee, for example, and received extra-large black). This past summer the store received a makeover, and I was hoping the service would get better...serve people faster, get orders correct, etc. And while I will say that there has been a tiny bit of an improvement - staff seems to be more pleasant with customers now, rather than frowning or grunting at them - the lineups still occur, the orders still are sometimes incorrect. (I would have rated them 2-1/2 stars rather than 3 if the system allowed it...the half-star for the slightly better customer relations.)
If it wasn't the nearest location to my house, I'd go to another TH on Montreal Road - near St. Laurent - much faster service, at least. read more