awesume tax service been doing my taxes for the last 5 yrs never go anywhere else..fast courtious…read moreservice,,overall great family owned business

My husband and I filed our taxes with H&R block on January 30, 2020 at the 26000 US Rte 11 Evans…read moreMills, NY office. My husband filed Oregon taxes and I filed New York taxes. The following weeks after filing our taxes we received the federal and Oregon portion of our tax refund. I waited about a month before I started to wonder where my New York State tax return was. I then proceeded to go to the New York state tax website to see when I would be getting my return. The website kept coming up with an error as if my taxes were never filed. I then called New York State to see what was going on. It turns out after many long phone calls and waiting on hold for what seemed like forever that the New York State portion of our taxes were filed under my husband's name. This meant that I could not make phone calls about MY OWN tax return without my husband speaking for me. This was very frustrating because the hours of operation for New York State Department of Taxation and Finance were also the hours my husband works. I called H&R multiple times telling them there was a problem with my taxes and they assured me there wasn't. Weeks went by and I finally got a hold of someone at New York State Department of Finance that knew what they were talking about. He then showed me the error on my tax return and told me I need to have H&R fix the error. I decided to call a different H&R Block in the area because the first one didn't help at all. I made an appointment with H&R Block at the 10730 Enduring Freedom Dr Fort Drum office. Our new tax associate was now helping us fix all the errors in our tax forms (there were lots of error's). It is now May 1, 2020 I have yet to get my tax refund and the IRS is not taking amendments right now (or so i've been told). The Fort Drum office did their best to help me in this situation. They have printed me the forms I need to send in the mail.I would like a reasonable refund of the New York State Filing Fee I paid to H&R Block since I still do not have my tax refund and they didn't do their job correctly. I've called H&R Block to make a complaint they told me I can only make a complaint in person. I went to H&R Block to make the complaint in person and they gave me the district managers card. I then wrote the District manager an email. Explaining the situation and she has yet to get back to me (it's been three weeks). Update: It is now May 15th and I have still not gotten my return or an email from the district manager. I'm not sure what to do at this point this is ridiculous H&R Block took my money and didn't provide me with the service I paid for.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Evans…read moreMills, New York, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local Evans Mills office to connect with a tax professional.

I would give 0 stars if it was an option. Our taxes were not done correctly and it took 3 different…read morepeople to successfully resubmit the amended return. It was not even sent to the IRS!!! We had gone in March and they submitted them in MAY! Do not go here. No one knows what they're doing. Not worth your money.

I've never come across a more professional office. The staff there makes filing taxes as pain-free…read moreas possible. My highest recommendation!

Holly G. insurance advisor went above and beyond. Helped me beyond words when nobody else would…read more10/10 highly reccomend. I'm surprised she's not a manager. Best customer service I've received in years. Happy customer

Certainly, they offer the cheapest insurance around but customer service is hard to reach and they…read moremake mistakes. Haven't had to use them for anything but with the customer service experience I've had (if you can get someone on the phone) am a little concerned about how that would go.

Dan Menapace at Foy Benefits provides the ultimate in customer service. I had purchased disability…read moreinsurance 9 years ago hoping I'd never need it. My very messy situation was difficult at best to decipher and I was getting frustrated trying to communicate directly with the company. Dan came on board and walked me through the arduous process of getting approved by acting as a liaison for me. For months he's been there when I was frustrated and kept on top of the approval process for me. They came through today and I couldn't be happier! Thank you thank you thank you!!!

From the owner: Life insurance, disability income insurance, long-term care insuranceread more