When my husband's favorite tent needed the elastic cord in its poles replaced, we checked online…read morewith the manufacturer. It could be done by mail shipping to and from Steamboat Springs, CO. They would check it, send an estimate and with acceptance repair and ship it back. That seemed unnecessarily complicated from a place like Boulder, home of many outdoor gear companies and repair support. We stopped in to the place we had purchased it, our REI store being incredibly helpful and knowledgeable of such repairs, though they don't do any themselves. They gave us two names, Bare Boulder being the most comprehensive and a 20 minute drive away, on a prominent street in Lafayette. I called, got info from the owner, Eli, about general pricing and timing. We took the bag of poles out 3 weeks ago, the estimate in person was at the low end of general approximation on the phone. We dropped it off and was told about 3 weeks as my husband had no need to camp with for at least a month. We picked it up today, ready on time and beautifully done with even higher quality cord than original. The shop is amazing, with antique sewing machine display, thousands of sizes and colors of zippers, piles of buckles and straps. It appears he can fix such parts on almost anything, luggage, jackets, backpacks, scuba BC vests, tents handbags, tote bags, recreation gear galore. We will certainly return as we wear out more and more of our gear.

Rude, disorganized, poor quality. I dropped off a leather bag to get a strap re-attached and was…read moretold I'd get a text when it's done. A month later, the text or call never came. 5 weeks later, I picked up the bag, and was sad to see the poor, sloppy craftsmanship. They didn't even use the correct color of thread. Bag was returned with scratches that weren't there before either. Poor communication, craftsmanship and attitude.

very nice guy, couldn't do the work in shop but recommended good places nearby . V helful.read more

We received your alligator Classic handbag this week, & it is exquisite. My wife called it an…read moreexpertly crafted, stunning beauty! Bonus - it arrived within 3 weeks of being ordered. Thanks John. Wylie B

Art in 'pieces' Usually, a wonderful shopping experience…read moreuntil art purchase. Review is for co-owner - Christie L. In store first wk Dec 2024. Saw MQuan Art ceramic hanging in store. Store would not sell display piece. Ordered, paid, and told not refundable. Piece greater than 2K plus shipping. Worked with manager, Cori, who stated piece would be over 2 months in receiving and first shipped to Cedar & Hyde for 'inspection' then to us out of state. Asked for art photo prior to sending as it was a ceramic piece and wanted same colors,etc as store display - and, it was art paid for. Four months passed, contacted store first time to check on piece April 2025. Had not heard anything from store prior. Finally, heard back, piece 'being made'. Received art directly from artist in NY and charged $75 for shipping. Art was in 'pieces' and was to be assembled by us according to instructions and 'number'. This was neither conveyed in store at time of purchase, prior to shipping or by store email. Picture sent by store/artist prior to shipping showed art assembled as in store. Note this is a fragile assembly of ceramic discs of varying colors. If damaged by us in assembly, would be ruined and non refundable. After numerous curt emails with C & H owner, Christie, refusing return of piece and her misrepresentation of art, need for assembly and no 'inspection', she asked the artist to refund piece and also offered 'someone'of our choice to assemble the piece for us at her cost? Eventually, I returned the art to the artist at a cost of $80 that C&H, Christie, would not cover. Christie, agreed to credit art(only) from artist, when disassembled art received 'undamaged'. We buy art globally & have shipped. This was the most difficult experience and rude store owner we've ever encountered. We're out $80 through this entire experience. Never do business at this store - especially if you're expecting integrity, quality and customer service. Store in Boulder CO. Owner from KS. Art is a large piece, yet easily shipped in tact with proper art packing and charge of $75.This email was Christie's last response to requesting $80 return shipping fee: Remember, it was also up to us to find an 'assembler'... Owner will respond "it was all on us as buyers to assemble and take responsibility it wasn't damaged in doing so." Hi Beth, We will not be refunding you the $80 you paid to send the piece back. There was nothing wrong with the piece. We made an exception to give you a refund on a special order, which is not our policy. We paid the $75 to get it to you, which is not our policy. I offered to have someone come to your house to assemble it, and you declined. The $80 for sending it back is on you. Have a great night, Christie

TL;DR: Shop elsewhere. Pettiness loses business. You can…read moreview at this as a failed "mystery shopper" experience, because that's what it felt like to me. I really wanted to like this store, but the negatives were just too overwhelming. The young gals at the shop were very snooty and didn't bother to acknowledge me being in their store. Like, nothing! I know they saw me, but there was zero acknowledgement. I was vacationing so I had plenty of money to spend, however it was evident by their behavior that they didn't want me there. It was unfortunate. The visit was uncomfortable and unprofessional, and therefore I wouldn't recommend this lackluster store to anyone. (Out of all the shops we went into, the service here was by far the absolute worst.) I'm guessing their lame, "selective" service is why the store was otherwise empty.... I'm unable to hand them a (rightly deserved) zero star, so one star it is.

We highly recommend Boulder Garage Door for garage door needs and services! Communication and the…read moreease with scheduling as well as the receiving of updates on ETA of service person are professionally provided and appropriately detailed. Our service technician (twice over two years) has been Blair Johnson, and he is excellent! Blair is well established as a pro in the garage business as both technician and sales person. He is trustworthy in his knowledge of the work needing to be done and the materials, brands, etc involved, provides clarity regarding any potential or current issue(s) as well as is thorough with providing options. He is an absolute pleasure to communicate with, and it is obvious he truly enjoys his work. We look forward to Blair's maintenance service in the years to come, and have complete confidence in Boulder Garage Door as our choice!

Amazing clothing. Great fits, fabrics, colors, and screen printed patterns/designs on their…read moreclothing. As soon as I walked in the store I knew I would want to buy everything in every cut, and every color. Everything I tried on fit amazing and felt amazing, although I know I'm going to want to hand wash everything so that might not be super awesome but, all of the clothes are really well-made and the fabric is just so soft. All of the clothing I picked fit me great and then when I went to the counter to check out the woman gave me discounts on everything because I was buying so much. I still spent well over $200 on clothes but I think that the fabric is going to be really great and I'm going to want to wear the clothing all the time. I didn't buy one, but they have a really really really great selection of utility belts leather and otherwise. Utility belts look really cute and they're really well priced. Overall some of the clothes are a tad bit expensive, but everything is really freely and soft and pretty and all the colors go really really well together so you can mix-and-match almost everything in the store. It's also really cool that they sell individual people's goods and local artists crafts. I will be back here many many many times in the future.

Went to Kelly to get some chaps fitted. From the very first hello, Kelly was extremely friendly and…read morewas reasonalbe on price. The work was done on time and looks great!! My gf now wants Kelly to make her leather look good!! Oh goodness lol. Recommend this business hands down.

Kelly ruined my pants that I took in for a simple hem. She re-did them once and still couldn't get…read morethem right. It turns out, she promised me a service she doesn't have the skill to do, but had no problem charging me for. Very unprofessional all around, pants weren't done on time, and no call to let me know. She forgot the length we decided to hem the pants to and didnt write it down. To top it all off, she stained a pair! No apology, no refund. Don't make the same mistake I did by going to this terribly run business.

Friendly and helpful staff. Lots of gorgeous shoes to choose from. I got lucky and found a boot I…read moreloved and it was on sale! Needless to say but I added another pair to my shoe collection.

Are you serious??? I paid over $200 for a boot, I received a used (worn) product from someone…read moreelse??? The box was all damaged, the black cloth bag was covered in cat hair, and the boots had marked leather??? I want my money back, please. I wear a size 7 and I bought a size 8. In short, the design of the boot is so bad that your foot doesn't even fit in!!! Stay away from this brand!!!

I have visited Little Boot for a number of shoe repairs and have always had excellent service…read more Today I arrived there after searching all over town for laces for my Keen hiking boots. I couldn't find the correct size and color, but the proprietor took time to look for what I needed, found them and gave them to me. Yes, GAVE. While I entered the store as a return customer, I can confidently say that I'll keep returning for all my shoe services and fully recommend this shop to anyone in need of shoe repair or a friendly face.

It's wonderful to have LITTLE BOOT SHOE REPAIR & LEATHER WORKS in Downtown Longmont. Recently, I…read morehad a previously replaced sole come loose and quickly learned that they stand behind the quality of their work without additional expense. That's excellent customer service, and sincerely appreciated!

Bryan and the guys at Custom Upholstery are great! I'm an interior designer and they've done work…read morefor my clients and for my own home. In my home they built a custom bench for my breakfast nook - it's beautiful and the whole family loves it. For clients they've reupholstered chairs, sofas, large pillows, all kinds of things. They've got a great selection of fabrics and leathers. And they're very nice and fair! I highly recommend them.

First, let me say that there were no masks in evidence nor any true attempt at social distancing…read more When I made my appointment to get my car seats re-upholstered, I was told that they would be done "possibly by Wednesday, definitely by Friday". Long story short, my car wasn't ready by that Friday nor the next one. I was told "the job is bigger than we thought" and that they couldn't tell me when it would be finished. I was told this only when I called them. At no time did they attempt to call me to let me know the status of the job and to reset my expectations. When they finally called to let me know the seats were done - a week and a half after the original due date - I did find that the workmanship was good. Bottom line: Their workmanship is good; their ability to forecast work and commit to a schedule is poor; their customer communication is poor.

Pricey but worth a stop on for some great pieces. Worth checking out sales as well. Store is bigger…read morethan expected! Quite a large selection to be found here.

Went in to look at their Filson Selection, salesman was very…read morehelpful and informative, will be going back