Absolutely terrible. I have yet to have a service work right the first time or go smoothly…read more Includes changing signature cards, setting up on-line banking, having checks processed with a new signer, adding payees on electronic banking, renaming accounts on the on-line banking. People in the branch are nice. Would be great if the systems displayed any competency.

Friendly staff and all the locations that I've visited (West Olympia, Tumwater and Chehalis). I've…read morejust recently opened up a checking account with them. Needed something local in the area so I don't have to drive to Olympia every time I have to do business at the bank.

We have been customers for over 40 years...and have been very happy with everything over the…read moreyears. It has always been swift action if we had a problem with our accts., and for car loans, etc., very fast to okay them. Thank you for being so great!

My wife and I have been members of WSECU for over 20 years. My wife always went in the bank and the…read morepersonnel knew her name. She was very happy with this bank and the employees. When she passed away I had to go in and make all the changes to our account. The staff was very courteous and handled every thing quickly and professionally. Very happy with this bank

Great experience! Super nice and efficient service!…read more Everyone was super friendly, while waiting in line noticed that several employees were especially caring to elderly and prior military customers, taking extra patience and time with them which was really nice to see. Kim specifically helped me and helped handle account issues without an appointment. Instead of waiting for an appointment Wednesday (2 days later) she was willing to multi task and helped me get all my issues handled even though it meant more work for her. She could have just handed me off to someone else another day, so this was super appreciated! Will absolutely use this branch again, also very clean. Great experience!

Ive been a customer w chase for over 10 years but customer service at this location is absolutely…read moreterrible. Ive been in this location to make a change to my account 5 times now and they always say their bankers are busy and that I need an appointment, yet they were all just chatting w each other. The problem is I work on call so i never know what day ill have off to be able to schedule an appointment in the future so I have to rely just walking in and hoping they wont be "busy"

This is the worst Wells Fargo branch I have ever been in. They don't believe in customer service…read more There were only 2 tellers on duty during the lunch hour. One of the tellers was having to look after both the walk in clients along with the drive thru clients. The other teller was new on the job. When she asked for help from the manager, the manager told her to ask the other teller. Also the manager went out and chatted with the customers in line, instead of helping out either clearing up the line inside or the drive thru. What kind of manager does not help out either with a training issue or line up of customers. I was in customer service for over 20 years and I've never seen a manager behave in this manner.

It is impossible to get anyone to answer the phone. You go through this whole list of choices but…read morethey are sorry there is no one at this branch that is available to answer your call. Thank you. Then it hangs up. I have tried several days in a row and I get the same thing. If you want customer service this is not the bank for you.

How lucky we are in Onalaska to be such a small community and having the best credit union/bank…read moreanywhere. Every person that works there is polite and professional. We are even luckier that Twin Star has local people in their branches so there is always a familiar face when you go into the branch. We get personal ,fast service. Its like having your own personal banker. If you havent joined Twin Star credit union yet I urge you to go visit the great staff in Onalaska and see how they can help you too feel better about your banking needs. Not all financial businesses are created equal and Twin Star Credit Union is far and above the best in Lewis County.

Maria is amazing! Just did a home equity line with her and it was smooth from start to finish…read more Everyone in the branch is super friendly and helpful!

Called the branch manager because Esperanza was gone for a week, I asked for a quote on a new…read morevehicle purchase, I wanted a quote without tax and license and one with. I called at open at 9:05am. Spoke with Maria Ayres, branch manager. She quoted me .25 percent less on rate than the one I had quote from, I said ok but I would like to see both installment contracts. She wanted the name of dealership even though I gave her all viable info she needed. By 1pm she texted me and told me the other place had miscalculated the sales tax, I said okay, again asked for installment contracts. By 5pm I called and she had not sent them and started telling me random numbers over the phone, I said no please send them so I can look them over, she said ok. Never got them, was not happy, I drove 30 miles to step in the Twin Star and she claimed she sent them to a yahoo email, which I don't have, she agreed to screen shot and text them. To make a long story short she had called the dealership acting like she was now doing the loan and refused to give me quotes because even though she was supposidly giving me a lower rate, the payment was 14.00 more per month than at the higher rate, I asked how can this be, she says oh here and made the payments 16.00 lower, but I calculated the loans total cost, a savings of 200.00 really! She was just trying to take over the loan as still get the more money by making it look like the rate was less. Deceptive and wrong! Because of the total dishonesty I did not use her and we won't be changing our banking to them. From the branch manager no less. Beware my friends.

Good place to visit i had caple question and it was answer really fast love their attention to…read moreclients